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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Tina O.
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Can you build a resume with multiple prior occupations yet relevant the occupation you are applying for? My experience so far has been great.

Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Indiana
1 review
0 helpful votes
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I could not make a changes that i want in the structure of my resume i wanted additional skills section to be in different name but i could not that wiche make me unhappy i add nother section but cannot fix the tex

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Layla,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Virginia
1 review
0 helpful votes
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I thought it would be difficult I haven't did a resume in years but it was real easy with your help thanks a lot I appreciate it

Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Arizona
1 review
0 helpful votes
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Easy to follow
June 20, 2022

Easy to follow. I really don't like having to pay at the end...

Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Georgia
0 reviews
0 helpful votes
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You said it was free
July 20, 2022

You said it was free. False advertisement. You guys suck

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Dafne,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Texas
1 review
0 helpful votes
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I was so dreading having to do a resume. I have not done one in almost 20 years. The process has been very helpful and easy to follow.

Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Tennessee
1 review
0 helpful votes
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I appreciated being able to upload my current resume into your templates. That made it so easy! I am concerned about billing. It says I will definitely be charged the $24.95 after the 14 days, but it doesn't say whether I can cancel before the 14 days. I would appreciate if it was more clearly stated so I know upfront how much I will be ultimately charged if I want to create a one-time resume without extra subscription features.

Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

South Carolina
1 review
0 helpful votes
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Not pleased with effort required to contact customer service

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello James,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Florida
1 review
0 helpful votes
Follow Krista Z.
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Standard answers help fill in where resume is weak. I was not able to download the entire resume from my computer. It seems the program did cut off certain aspects such as work experience prior to 15 years. May be would be better to have the entire resume appear, then have the program make suggestions so that I do not leave anything off the resume.

Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Pennsylvania
1 review
0 helpful votes
Follow Demetrius T.
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For someone without technical skills. Very helpful.

Date of experience: June 20, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Australia
1 review
0 helpful votes
Follow Norma F.
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Thank you for your help was very helpful thank you.

Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Destiny X.
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Easy to use and so many options
June 20, 2022

Easy to use and so many options. My resume looks great

Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Montana
1 review
0 helpful votes
Follow Grace Y.
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Okay but needed more room for so many positions I have held.

Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Canada
1 review
0 helpful votes
Follow Davan B.
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Not specifying it's a paid service until one is finished doing the work of completing their resume is deceptive. Searched "free online resume builder" and your website displayed "free" in the search result.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Davan,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Georgia
1 review
0 helpful votes
Follow Tanya Z.
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The format was very easy to use, however it was advertised as free. This is not completely true.

Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Maryland
1 review
0 helpful votes
Follow Penny D.
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Good fast easy like the step by step process it helped a lot.

Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

New Jersey
1 review
0 helpful votes
Follow George U.
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Was able to use other resume and import information easily. Provided a clean resume all on one page

Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Chardonnay O.
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The builder is very helpful
June 20, 2022

The builder is very helpful. But not honest about it only being free for txt format download. If needed in any other format like pdf being the main one needed costs $3

Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Ohio
3 reviews
1 helpful vote
Follow Chasiti M.
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Help very much just wish it was free like I looked up.

Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Canada
1 review
0 helpful votes
Follow Cera V.
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So easy to use!
June 19, 2022

So easy to use! I always struggled with templates and stuff but this made it so much easier and so much faster.

Date of experience: June 19, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius