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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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It was very easy. Only downside is that I thought it'd be free since that's what was advertised.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy and great assistance in creating the resume
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Resume Genius
A lot of helpful suggestions and various themes, and formats.
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Resume Genius
Great way to build a resume, great suggestions and add ons
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Resume Genius
I really liked the step-by-step guide with building my resume!
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Resume Genius
It's my first time using this program I'll let you know.
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Resume Genius
That was the best last minn chance to creat my resume for a job the next morning I am very thankful and please I learn something on my own
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Resume Genius
Assisted with good structure and wording for job descriptions in previous employment and skills as well as ones selling point for the hiring / interviewing person to read in regards to applicant.
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Resume Genius
Excellent, the best experience with a resume builder... and I have tried a few.
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Have a great day,
Resume Genius
Very impressed with how easy it was to create a perfect resume!
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Resume Genius
So far, it's super easy to use for someone who's not tech savvy.
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Resume Genius
It would not allow my debit card as payment. I was forced to use my credit card, not cool.
Hello Danielle,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Wish it would let me know if bigger font at beginning of this website/ad that i would be asked to pay for building my resume
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Have a great day,
Resume Genius
Not being upfront about pricing is dirty and underhanded. You should be ashamed of yourselves.
Hello Melisabeth,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
You guys lie about it being free. It is not free at all.
Hello Amanda,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very helpful and user friendly to draft a professional resume yourself!
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Have a great day,
Resume Genius
Exceeded all my executions regarding resume building quality.
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Have a great day,
Resume Genius
Fantastic website, easy to follow, and great format options
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Have a great day,
Resume Genius
I was upset to find I had to pay for my resume after doing all the work.
Hello TyShima,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius