Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Because you lured in claiming to be free but to get the actual file there's a pay wall.
Quick and Easy. Sometimes this stuff can be dreadful but resume genius has helped a lot.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thought it would be free to at least get one download option. Otherwise it's been super easy to use and I really like the many formatting options.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I haven't needed a resume in 20 years. It was easy and helpful
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to choose template and transfer saved resume. The formats were a tremendous help!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Have yet to see the product. I was under the impression that it was free because it comes up and free in searches. This is deceiving.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
False advertisement, said resume builder was free then after completion had to be charged 2.95 and forced to go on a free trial and have to cancel subscription. What a waste of time.
Hello Jessica,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very easy to use, took all of the hard work out of the process
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Misleading, I thought it was going to be free like the ad said
Hello Nolan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very easy to navigate and prompts were extremely comprehensive.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You advertise on Google that your services are FREE, so that the person takes time to build their resume, only to later hit them with a fee. Not a flat fee, but a membership fee?! I'm paying the $2.95, getting my damn resume and after that, canceling. I'm gonna take some time out of my day to give you guys as many bad reviews as I possibly can, everywhere I possibly can too. This is false advertising.
Hello MJ,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very professional allowing anyone to create a great resume in minutes!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Good it is easy to use. Looking forward to seeing final copy
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This site is advertised on Google as FREE! It's not until you have already worked really hard on your resume and finished it, that they tell you you have to suddenly pay to get your resume and on top of that, if you do the trial, in fine print it says that if you don't cancel, you will be billed $25 when the monthly payment is supposedly only like $7! Crooks!
Hello Kyle,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
You advertize as being free yet you charge a few once the resume is complted and ready to print, copy or download!
Hello Scott,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very good good good good good good good good good good
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It says free... you get to the very end after days of hardworking and have to pay a fee. False advertisment!
Hello Andrea,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Very helpful for writing a nice resume for the first time or someone that never needed one.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello Shashank,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius