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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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So far, Its less frustrating than doing it myself. I hope now that ive paid, I can changs things around in my resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to use. Would recommend to other people who are looking to make or update their resume
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It is promoted as a free resume builder but am not seeing an option for this
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very nice to have help to land a great job. Thank you
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Havent downloaded yet bu the model is sensible. Get your resume and template all set up until you have something you like, then just like $3 for a lot of time saved.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This service was advertised as free and it is not. Although that is deceptive, the templates are attractive and the resume builder is immensely helpful.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent assistance w/wording to build my resume. Thanks
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to work with, great with ideas to incorporate into resume, and most importantly, very affordable.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Been looking for easy to use application to help young graduates looking to find a job with a good cv
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Easy to navigate with great side suggestions as to what to add, depending on the resume you are building
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
It makes your service seem a bit scammy to not mention upfront that you will not be able to get the resume you may have spent hours making, until you send money. Really very disappointing.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very good I was impressed with how easy and the variety of options
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Said the app was free, finished a two-hour resume and got asked at the end to pay.
Stupid. As. $#*!.
Hello Kaci,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
SUCH A LIER, WHEN ISTART WITH THE RESUME, THEY SAID ITS FREE BUT WHEN I ALREADY DONE WITH MY RESUME, IHAVE WASTED MY 30 MINS THAN I GOT TO KNOW ITS NOT FREEE
Hello Shelja,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I tried to use my cash app card but it didn't work
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Extremely helpful with suggestions. It was quick and simple, straight to the point!
Only thing I didn't like was stated it was FREE. And it wasn't. False advertising :(
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The wording is spot on and helped my resume look much more professional!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use, user friendly, fun to interact. Excellent wording suggestions!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Step By step guidance is amazing less stressful. Loved this!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius