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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Good reliable great experience and good customer support and great service from the team
Very easy to edit and choose from so many options!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
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Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I wish the pricing was more clear up front, I might have chosen differently. The use of the packaged was very easy and I'm looking forward to printing a few different versions for comparison before I go back and make any edits.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Amazingly helpful and intuitive, removes all the stress of building a resume!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Originally said it was free then asked me to pay after spending 30 minutes crafting resume.
Hello Alex,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Advertised as no sign up or cost, but there clearly was a sign up & cost associated. Whatever though. It's $3.
Hello Chris,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Thank you for your help and I hope I be successful
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Assisted in compiling best information for the best resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Being upfront about it not being free would have been great
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy. Took 5 min to get a decent resume from scratch. Awesome
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Lots of choices. Easy to create and manage. Worth the cost.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Should have mentioned its not free in the first page
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
A little upset that i had. To pay for something that was advertised as free. Thats bull$#*!. But i needed it so i wasnt gonna $#*! around with other ones when i already got his one. I only rate so high cause it was easy to use and gave me alot of good options for things i didnt know to word personally but advertising as free then having some fine print is just sick
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Easy and efficient forms. Great help in suggestions for all formats and fill-ins.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Tells you you can build a free resume then forces you to pay before you can download it only after you make it
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was stated that it was free and then to download a copy we had to pay for it. We will be downloading a copy and then cancelling the subscription.
Hello Todd,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
When editing the resume get rid of the tool bar thats in the space allowed for text.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Easy to use and helped with job description. Very convenient.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
GREAT QUICK EASY - a lifesaver, especially in a pinch when I needed a resume like STAT - I had this in hand in less than 20 minutes!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius