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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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It was a great experience just what I was looking for!
Thanks so much!
Absolutely loved it, formatted my resume and provided me with ideas!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy! The process was very smooth, and pointing to next steps, very helpful.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I find it frustrating that you can't add secondary bullet points
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This process was very user friendly and had many templates to choose from.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Website is marketed as free when you have to pay for you resume
Hello Jay,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Everything was great except stating it was free in the beginning and then charging
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The pricing is very high. Sadly, I don't plan to renew after my trial is up, but I think the service is great!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Advertising the site as free then asking for money to download my CV is not only shameless, but $#*!ing ILLEGAL
Hello Aurelian,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
They said it would be free but I got charged in the end
Hello Aaron,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Amazing and accurate. Made the job easy and effective
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super easy to navigate and the suggestions were extremely helpful!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
This site advertises as a free resume builder then wants you to pay after you have completed
Hello Christian,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Good and neat format with clear understanding and easy to use
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good except inability to move the order in experience in one institution
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It is a very easy and intuitive website. Also the tools provided in the resume builder are simply awesome.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great at organizing and quick prompts to allow management of the resume creation process. Definitely recommended to those that find this task intimidating or difficult to wade through.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
The automated AI suggestions are top notch and have enhanced my resume to another level. I love the templates and the wide variety of resume completion formats to choose from.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Pretty expensive for a resume builder. But it does work great.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It's not free to download. That's all i really wanted. Overall, it was my favorite site to deal with.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius