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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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This has been a lifesaver for me twice now. I have resumes dating back several years that have been updated and brought to life with the support and feedback from resume genius.
Hi, we are happy to read your wonderful experience with our site. We strive to provide our members with our best. Thank you for your review!
Regards,
Resume Genius
Amazing and fast and easy to use. Great for editing a current resume in a new format.
Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius
Quick and Efficient. The process has many features and has helpful tips.
Thank you for your kind feedback! We’re thrilled that our tools made a difference in your resume process.
Regards,
Resume Genius
Easy to navigate. Easy to work with. Fast good results. Helped me create a resume for my daughter who doesn't have much experience.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Great help
Would. Definitely use again.
Quick and easy to use I will definitely be recommending this site to friends
And the price was outstanding
We appreciate your thoughtful feedback! It’s wonderful to hear that our tool made the resume-building process enjoyable for you. Good luck in your career endeavors!
Regards,
Resume Genius
You already have my credit card information and charge me monthly. After signing in the program is making me pay again. Just frustrating.
Thank you for your feedback. We'd like to help you with your request; please share any information that could help us locate your account at your convenience ([email protected]). Or you can contact us at 1 (866) 215-9048, Monday to Friday, 8 AM – Midnight EDT.
Regards,
Resume Genius
Yayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy yyyyyyyyyy
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Hoping it will be easy to edit for different types of jobs. Time will tell
Thank you for your feedback! We're confident that Resume Genius will help you achieve your resume goals. We wish you the best of luck in your job search!
Regards,
Resume Genius
Good it was great and really helped me tailor my resume thank you
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I am SO glad I came across resume genius. This service is a huge time saver for anyone looking to update their resume.
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
Last time I canceled this crap you gave me a offer for 3 dollars a month well hear i am crawling back like a peasant... your taking advantage of people. You not only steal my money but my joy as well.
Hello,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
The link advertised a free resume template. I spent all this time working on it only to then have to pay $3. I had already invested too much time. If it was a certain template that was free, it's clearly not denoted or marked.
Hello, thank you for sharing your feedback. We're sorry to hear that your experience was not what you expected. At the moment, some of our features are available through a paid subscription, but you can still access and download several free resume templates directly from our website. Many users find these templates helpful when creating their resumes without a subscription.
In the following link you will find the step-by-step instructions to find the templates: https://www.tiktok.com/@resumegenius/video/7368691994987629841.
Please let us know if you have any questions.
Best regards,
Resume Genius
Very user friendly, great resources to choose from. Drop down selections are great.
Thank you for your feedback. It´s good to know you found our website user-friendly and enjoyed your experience. We wish you the best in your job search.
Regards,
Resume Genius
Like the layout and ai options on introduction to the resume.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
I need to print out my resume, I need to download my resume, I was paid
We’re grateful for your support! It’s great to know that Resume Genius helped you achieve your resume goals. Wishing you all the best in your job search!
Regards,
Resume Genius
It was easy to use & it was what I needed. I am not good at doing it on my own.
Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius
This was a good start to the process, and helped to gather my information and put it together on the page that I needed
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
It is a horrible experience to be advertised a free service and then be required to pay a fee in order to complete service. There should be a limited amount of downloads available for free, and then anything over that would require a subscription in order to continue.
Hello,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Good website, but it is only a one time use that I would be needing to create resume, there should be an option to just pay for the resume one time only purchase
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius