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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Amazing and easy to use - built a strong resume in 20 minutes.
4 attempts to pay with my bank debit/credit card very frustrating
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The Ai features were quite incredible, but used a lot of wording that was vague and I had seen on other resumes before.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was definitely the easiest way to update my resume and get to see multiple layouts.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The AI used appears to put numbers in place of letters. Not evident to me that the AI system is working
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I was told this would be a free resume and I ended up having to pay for it
Hello Chelsea,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Kinky company that advertises free resumes only to ask for a cc to get it in the end.
Hello Jacob,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Super easy and very helpful! I loved the quick process it took to get my new resume!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Good. But, your product came up as an option to update my resume for a specific job vacancy. It said free. I feel tricked into paying.
Would help to have better auto fill.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Process was simple and steps were easy to follow. Gave me just what I needed.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love the part where you can add stuff to the resume which is worded very professionally. Also loved that i could upload my current resume and with a click of a button i can update it or make it better!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was an easy process with multiple choices to choose from.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy easy easy easy easy easy easy easy easy easy easy easy
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I dread editing/making resumes and RG makes is very intuitive to help those make is fast and easy
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great! Love it will continue to be a loyal customer.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
*Building* the resume was 'Free'; but to *get* the resume incurred a small (unannounced until building was finished) fee.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Not sure it will get me the attention I need because it's mostly formatting and not helpful with content but we will see.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good but can't start on phone and access on a computer
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to use and actually pretty good selection of job descriptions
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius