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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Awesome 😎
Very easy to use and helpful stress free thankfully
Suggest that this was free... no suggestion that there was a fee
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to be transparent about how our service works. While some features are part of a paid subscription, we also offer free resume templates that you can access and download directly from our website.
Many users find these templates helpful for creating their resumes without needing a subscription. You can follow the step-by-step instructions in the following link: https://www.tiktok.com/@resumegenius/video/7368691994987629841
Please let us know if you have any questions.
Best regards,
Resume Genius
I was under the impression that downloading my resume would be free since it was stated on the site. Not true. Not happy with that at all.
Hello, thank you for your feedback! We apologize for any confusion, while some features do require a paid subscription, we're happy to share some good news! Resume Genius does offer free resume templates that you can use without a subscription. To make things easier, we've created a quick guide to help you find and use them here: https://www.tiktok.com/@resumegenius/video/7368691994987629841. We hope this helps you get the most out of our free tools. If you have any questions or need further assistance, we're always here to help!
Regards,
Resume Genius.
Very useful and easy way for people who don't have the proper structure for a resume.
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Quick and simple to get a resume done. Easy to use and input info for anyone.
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
You say its free but it isn't actually free. That is very misleading
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to be transparent about how our service works. While some features are part of a paid subscription, we also offer free resume templates that you can access and download directly from our website.
Many users find these templates helpful for creating their resumes without needing a subscription. You can follow the step-by-step instructions in the following link: https://www.tiktok.com/@resumegenius/video/7368691994987629841
Please let us know if you have any questions.
Best regards,
Resume Genius
Good service good resume and easy to use while building my resume
Thank you for your feedback. It´s good to know you found our website user-friendly and enjoyed your experience. We wish you the best in your job search.
Regards,
Resume Genius
Pleasantly surprised! At first I was quite cynical but working through it I found Resume Genius truly helpful. Although difficult to get a hold of re: email (response in 24-48 hours), I worked through it and ended up with a great cover letter and resume.
Thank you
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
I would like to be able to edit my resume, as I have not included everything I have wanted to add. I hope this is possible.
I have many certificates, the layout did not allow me to write them in without dates, but many positions were simultaneously held at the same time. The exact dates I am unsure of, but wanted to highlight my many skills in MHSU.
Love how quick it is. It helped make the process so much more smooth, less stressful and amazingly helpful with the prompts provided.
Thank you for your kind feedback! We’re thrilled that our tools made a difference in your resume process.
Regards,
Resume Genius
Great, easy step by step assistance with resume layout, and professional support.
Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius
Classic situation of let you do all of the work, spend all of the time drafting and then put it behind a paywall to subject you to sunk-cost fallacy. Scummy business practice, be up front from the beginning that you wont be allowed to download without paying.
Hello, thank you for your feedback! We apologize for any confusion, while some features do require a paid subscription, we're happy to share some good news! Resume Genius does offer free resume templates that you can use without a subscription. To make things easier, we've created a quick guide to help you find and use them here: https://www.tiktok.com/@resumegenius/video/7368691994987629841. We hope this helps you get the most out of our free tools. If you have any questions or need further assistance, we're always here to help!
Regards,
Resume Genius.
I don't appreciate being charged after putting in work. Charges should be made known up front before wasting my time with the website. If I would have known I was going to be charged, I would have used a different website. That being said, I appreciate the assistance with formatting.
Hello, thank you for your feedback! We apologize for any confusion, while some features do require a paid subscription, we're happy to share some good news! Resume Genius does offer free resume templates that you can use without a subscription. To make things easier, we've created a quick guide to help you find and use them here: https://www.tiktok.com/@resumegenius/video/7368691994987629841. We hope this helps you get the most out of our free tools. If you have any questions or need further assistance, we're always here to help!
Regards,
Resume Genius.
Super easy I thought it was going to be a long process was super quick thank you
Your kind words are greatly appreciated! We’re so happy to hear that our resume builder was helpful for you. Here’s to your future success!
Regards,
Resume Genius
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Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Thank you for your kind feedback! We’re thrilled that our tools made a difference in your resume process.
Regards,
Resume Genius
Very good. It made is easy for to create my resume. Thank you for the help.
Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius
Good. I like the format. I'll have to adjust the work exp because the program didn't do ig in the same order as the resume that I uploaded. It also didn't include my volunteers exp that was on my resume
Thank you for taking the time to share your experience! We want our platform to be as helpful and user-friendly as possible, and your feedback is essential to that mission. We’ll pass this along to our team.
Regards,
Resume Genius
This was supposed to be a free service. I spent all this time only to find out there is a charge. The product is great, but I am not happy.
Hello, thank you for your feedback! We apologize for any confusion, while some features do require a paid subscription, we're happy to share some good news! Resume Genius does offer free resume templates that you can use without a subscription. To make things easier, we've created a quick guide to help you find and use them here: https://www.tiktok.com/@resumegenius/video/7368691994987629841. We hope this helps you get the most out of our free tools. If you have any questions or need further assistance, we're always here to help!
Regards,
Resume Genius.
Awesome experience so far and I have enjoyed the user friendly interface.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Absolute leader in resume building! Loved the site and all the suggested text options and formatting selections! Will use again!
We appreciate your positive review! It’s wonderful to hear that Resume Genius supported you in creating a great resume. Good luck with your job search!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your kind feedback! We’re thrilled that our tools made a difference in your resume process.
Regards,
Resume Genius