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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Great website and so easy to use. You saved me a lot of hassle!
Composition tools are excellent but repeated issues in processing my payment cause me to rate this site low; very frustrating
Hello Christopher,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Made my work very easy, great templates, loved the range of options available.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very informative and easy. It was an educational experience.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great product. Will use again in the future if I need to touch up my resume again.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So far I am very pleased with the resume genius! I just need to print and send!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Fast, easy and when my computer crashed it had auto-saved so I did not have to re-do.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very intuitive & user friendly. Would highly recommend to anyone looking to put that extra special sparkle on their resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I don't like that you don't show your pricing upfront. You wait until the end when someone has played around on your website before locking them out.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Wonderful and very easy to use. Website was easy to navigate
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick, easy and love the multiple layout options...
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I don't like I can't see if my resume is two pages on the preview page
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was a little misleading about what I get for free...
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Quick and helpfull. Overall this resume builder was very easy to use and built a professional looking resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good so far. It was easy to enter the information and not have to worry about the format
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You say this is a free resume/cv maker, but at the very end, you ask for payment. Very unprofessional. A disappointment.
Hello Nina,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Easy to create,I liked the way they worded information it sounds very professional
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and lots of options for professional resumes. Easy to edit and add information.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Fast and easy to edit and save. Also the use of AI to generate the lingo to make your resume come to life is a great tool.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thanks a lot for the easy procedure to complete my resume it is highly appreciated that you provide us with a clear steps to fulfill our needs smoothly
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius