Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Created resume for son. Very easy to use. Didn't take long to complete
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to use and I liked the content they offered me to use for the resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to follow and it came with great suggestions and put it all together nicely
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very good experience needed help making a resume never made one before
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy to use and guided me though the whole process also giving me ideas on job tasks.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Greatest experience! Would recommend to anyone. If you don't have a clue resume genius will work great for you.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome, your website was easy to navigate, user friendly, quick.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I hope this works if not I will cancel, I hope this is worth it, I feel like the first resume should be 1.00 for new customers,
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This saved me! I really had a good experience. Love how many formats to choose from!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Sjsjsjjsjsks ssusisjskskkskskskskskskskskskskksksksksksks
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
There were some sections on my old resume that didn't quite fit with the template filler that I could not find until I reached the final step, and I could not find a way to delete them then. Otherwise, it's an intuitive, wonderful upgrade!
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was really nice, that it can give more idea about word and information about the work we want to apply, new skills that we can use.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This is a go\od fast and easy tool to use! Thank you for the help, I recommend.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Pay wall at the end makes it difficult to see what the product might look like - makes it hard to believe in product and frustrating after all the work done to be then propositioned with the paywall.
Hello Nelson,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Everything worked and looked great. My expectations were met.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome, easy experience. I'm glad I chose this company to help me!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Loved the AI generated descriptions. It made it sound better than anything I could type
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The process was easy once in the template although it was advertised for free. Once completed a fee was required which would require contact to cancel otherwise my credit card will auto renew for almost 15 dollars every 4 weeks.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick and easy access quick and easy update of information simple
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius