Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was easy to navigate. It had great auto options that were easily editable for the field in which I am applying.
I always dread having to make or update my resume, but this site made it sooo easy. I will be coming back if I ever need to do this again. Worth the couple bucks to download.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great. It gives me details what to describe about myself as a working personnel.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great website, easy to navigate and great tool to work with.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I was expecting a free resume trial, but actually it requires you to pay at least $2.95
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very thorough, professional resume building experience. Can be completed on under 5 mins.
I would HIGHLY recommend. 👍
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy and stream line. I found it to be very helpful.I will most likely use this again and again
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very user friendly with step by step instructions. The resume formats are great!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
A simple and easy process to follow. Thank you for the assistance.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It has been easy to navigate so far. The price seems to be affordable.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome, very easy to use. Great suggestions. No experience needed to use this resume genius.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Better be able to upload this resume after paying for a free update on my resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I've had a great experience and great job in my experience am satisfy
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great Experience. Easy process. Hoping to use this service again.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So simple to fill in, very detailed, variety of options for resume results that tailor to many different disciplines and professions.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Said free until the end after i had done all the work, then at the end it makes you pay
Hello Brennan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Easy and fast! Thanks for providing a service that helps my job search a breeze.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to navigate through the entire process with minimal time
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very Helpful and fast. I liked all the choices and helpful skills to choose from.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Fast and friendly service fast and friendly service fast and friendly service
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius