Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It lied about being free,, and it was dishonest about being free, and it made me write a review about how unfree it was.
So far so good. It was made easy by using my old resume. That saved time. Once I have the resume I'll have more to say.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I didn't think I would ever need a resume as I retired a decade ago. A Census position that I am interested in requires a resume, so here I am.! Thanks for making it so easy.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to navigate and offers a good variety of templates.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I recently used Resume Genius to help craft my resume, and I couldn't be more pleased with the results
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great app and very easy to use. It did an amazing job taking my mediocre resume and making it look professional and organized.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy access to complete a resume and the standard feature was what, I was needing to great my resume thank you.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I was led to believe the service was free. This is a classic Bait and switch.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This was suppose to be free but after i took all this time making it, then you charged me!
Hello Patricia,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Nice and very good here and i really enjoyed the process and need to edit more
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love it! A really great set of software that I feel will really make a difference!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was very easy to use your website. I will see if cancellation is available when requested
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great experience on building my resume.
I will keep this in mind for future opportunities.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
No place to add website to contact info. Had to add another section at the end. Could not change the design.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to use and really liked how the software showed all the layouts and that I didn't have to scroll through.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This software was very quick and efficient. No hassles. Love it
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Resume genius is user friendly and it is a very useful tool to create a resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I dont appriciate being sold at free then have to go back in and cancel later so i am not charged again
Hello Travis,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Great experience using Resume Genius, simple and easy to use. Great ides for quick formatting.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius