Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Don't blind side people with having to pay at the end I fully intend to cancel immediately after I write this review that I'm being forced to write.
Very Easy. This helped me a lot! I think that this resume will be my favorite image ever!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy to use. I really like how all I had to put in was basic stuff.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I thought it was free, but apparently not if i wanted to actually get my resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy. To navigate and add information as well as automated information available.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Everything was great fast and easy way to make a resume I would recommend it
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This is an awesome resource to use for creating a resume! It was fast and easy!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This whole thing was just a pain and it ended up hardly being worth it
Hello Lily,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Good services and makes very good resumes. But gave 4 start because i had searched free resume builder this sited popped on top i followed the instructions than it shoed me to pay for it.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome and easy to use the templates was very excited how my information was detail on my resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome app/ builder. Super user friendly, makes building a resume seamless.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Supposed to be free a-holes. Why does this need to be 50 characters?
Hello Jonathan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Great experience, however, this is advertised as a free service and in no point during the process of creating the resume was I made aware there would be a fee after I finished.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to access with great suggestions. And great reviews.!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The help was so helpful and interesting being reminded of the things that we have done and remembering again of the histories and experiences of work and schools
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I have not had a resume in 15 years, this made an unfortunate situation that required me to need one very simple.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Bad needs to be at least 50 characters Please enter at least 50 characters
Hello Anonymous,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Good with all the options to choose from for all the different areas
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Fast and easy. I needed my resume quick before friday! I was finished within mins.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy and helpful prompts.Simple enough to follow along without skipping important information.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello Colton,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius