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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I paid 2.95 and it has not been 14 days. I paid another 2.95 because I needed to download my resume. I don't understand and I will be calling your customer service number and hopefully they can explain what happened.
Excellent service I've tried other resume builders before but non have the diversity of options and excellent formant options as well
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Loved the simplicity of the process from start to finish...
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good help and services with put things in order and the help of some bullet points. Helped write resume correctly and template made it easier
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This has been an easy template to use. I like how you provide well written prompts
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Came up as free but went to download my final resume and it costs money.
Hello Kaia,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Able to generate a professional resume fast. I'd use the Service before And I really liked it
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy, fast, quick resume. Needed a new one after 29 years lol
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy to use. Help you through every step that made it easy to do
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This process was one of the easiest sites to navigate. I was in a hurry and ResumeGenius came through in a matter of minutes. Thank you.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Really great process. I would say it's a cheap price for a wonderful resume. They helped me with all the things I needed to get my resume sent out with confidence.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super love this service. Definitely worth the $25! Here is hoping I have a good career switch
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great layout options, helpful recommendations, easy step-by-step instructions.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was good as long as there is actually a cancellation when I call in and cancel
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick and easy to use. Very user friendly with many great options to choose from
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Editing the resume is not very efficient and quite frustrating.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This was an amazing experience and so helpful. Very efficient
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome help building my resume. Lots of help formatting and condensing
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Helpful, easy to use and intuitive. The bulleted suggestions for each job title were especially nice!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello Monica,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius