Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is really helpful and easy. I recommend every body to build their resumés here. You will be satisfied if you build your resume here as I do.
Your company is a fraud. Claims to be a free resume builder site and yet its not.
Hello Amy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
You guys just robbed me out of $2.95 and I find that way out of line. You get someone like myself all happy and excited about a professional resume, and then they can't even print it or anything until they pay 295. I hope you guys turn around and use this for something good and not sucking people out of $2.95!
Hello Brian,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Best resume builder ever! Perfect for assisting with experience and overall summary of skills.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good so far, still waiting to see if I get a job with this resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I thought this was free and Now I am roped into a membership! Ugh
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to use. Quick,simple, and fast. Very easy to cancel as well
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Cxcxcccc cc s s ds d s sd sd sd scsvsdvd ds s DSdSD sd vsvsvs sdsd.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great help trying to spice up my resume. I have been trying different sites for the last week or so and this was the only one that super easy to navigate.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Resume is advised to complete for free but once you complete it requires subscription in order to do so
Hello Erika,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Informative. Enjoying navigating the site. I like the fact that I can easily follow along from screen to screen, with additional information provided by AI to help add to make my resume sound a bit better. And I can edit (recopied an old one) worked out i hope.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It is very helpful, it is very helpful, it is very helpful, it is very helpful.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Yup has been a solid experience so far. Only complaint would be is that they advertise it to be free but make you pay money to get it in the end.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Everything was good great awesome looking forward to more offers
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you, being able to drop my current resume into the site and having my content readily available is awewsome!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Efficient, great choices and suggestions for a professional resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Was very simple & easy to do and understand. I liked that it filled in the responses that best described your job qualifications and description of you jobs for you. It saved a lot of time.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was excellent, quick and easy to complete. I appreciate this so much as someone who hasnt had to create a resume in over 10 years
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You advertised as free but when it came time to download there was the bill. Not cool...
Hello David,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Excellent content to describe careers and variety of formats to utilize.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius