Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It said it was a free resume builder then charged me for using the service. Feels like false advertising to me 👀
Loved it,would recommend this to anyone who is needing there resume. I love how they generated options for myself. The resume sound professional!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very helpful and easy to use. Appreciate the options to choose from
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Amazing helpful service. Haven't had to write a resume in many years.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was awesome! Very easy to navigate through. I am very happy!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Created a great resume, but took longer than 15 minutes. Very satisfied.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was actually really easy! Very easy to navigate through!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good and easy to do. It was easy to do. Helping my boyfriend.just looking to do a resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I found the program easy to use, professionally upgraded and easily adaptable to varying positions.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I wanted to be able to edit my name and headline, but couldn't when I got to the finalize section. Otherwise, great experience!
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Cool Great Loved it I had a Resume of my own and it isn't anywhere close to what I am ending up getting using this serves it looks like. I am excited to see it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
How about a free version where you can only create and edit one time per month? :P
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick and easy, Ui is straight forward with little to no fuss
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great app to use when completing a resume. It has the best templates.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So far so good. Fairly easy to use. Wish it would have been easier to edit the info uploaded from my resume such as bullet points.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I wish there were some more customizable items, hoping with the word file i can, but overall, good experience
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I have nine years experience in different sides such as in mathematics and civil engineering
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super intuitive! Made the resume making process quick, painless and affordable.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy process will recommend to friends and family
The best resume builder ever
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy system to use and a great generator of the wording of job experiences.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello Ravin,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius