Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Looking for skills was easy. I got the details I needed to create a new resume
Making cancellation only available through a call is a scam
Hello Arvind,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This was a great way to help me create a more clear and concise resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Not enough formatting options and the AI was pretty bad. Specifically, I found adding more custom sections to be lacking, I wanted to add an achievements section but the free text it gave me for more sections was not very helpful, or visually appealing. For the AI, the summary was genuinely bad. It was too short, lacked specific detail and didn't provide a compelling case. It was so bad, I couldn't even use it as a jumping off point. The top bullet points weren't great either, for example one said "A and B testing" which is not how that is referenced and stands out as someone who doesn't know what they are saying or is AI. While I appreciate the efforts, I don't think this will work for me and I will find another product.
Hello Aidan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Easy to use, saved a lot of the headaches. Made the process simple
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very effective and efficient system to generate a user friendly resume,
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very simple to use and it was surprisingly quick I thought it would take much longer.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great resume creator. Needed to create a new one because yahoo deleted my account due to inactvity.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I like because he will help you to make great cv thanks for that
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was really easy to make a resume and I will recommend this to family and friends.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great templates and easy to follow instructions. Though the link said "free templates", I ended up paying $2.95.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Already had the job.
Just needed to give them my information.
Would use this process again as it is fast and easy.
Thanks
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great resume but it was shady that you charged my card even though I selected the 13 day usage.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
No reminder before getting charges $23. What a joke. Waste of time
Hello Jacob,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Extremely helpful and easy website to navigate. I haven't had to write a resume in more than 10 years. Having a website that not only assists with the formatting, but also how to professionally word the resume was of great assistance!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So nice and simple to navigate to the perfect template. The final layout was exactly what I wanted.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The examples were extremely helpful. Some of the positions I held were so long ago I was lost for the descriptions of what I had done.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was a quick and painless process for creating a resume!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I am not able to figure out size of my resume while i was finalizing the templete. Whether it was 1 page or 2 page resume
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius