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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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It's awesome. I enjoyed using it.makes building very easy but people don't like typing a lot so if you really want exit interviews make it short.
I paid for an initial resume and trial. I have been billed a subscription fee several times that I did not sign up for.
Hello Mark,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Super helpful for anyone creating a resume. 50 words penis vagina $#*! and $#*!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I was looking for a free resume builder and this was falsely advertised.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Good service. Fair price. Easy to cancel. I'll probably be back one day and will definitely recommend.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
First time user, created a new account last night, new resume created & paid for. Then when logging back in today, resume didn't save, I had to create again and then paid again as well.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to use! Simple and user friendly. It had a lot of features
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use, made my input of jobs a lot more clear. My resume is more appealing and useful and up to date.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I haven't done a resume in years. The guidance was very helpful.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
What a wonderful site! So incredibly helpful! I most definitely recommend ResumeGenius to anyone who needs assistance creating their resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Will see what happens with this. Will see what happens again
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was such an easy process to help on my resume. A friend suggested that I use this app and I'm so happy I did
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was a good experience and I wish to keep using such an online application
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Too expensive, it should be less expensive since I already had my resume build.
Hello Ely,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This was so quick an easy with minimal time to prepare for new job opportunities
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good Job keep up the good work I would recommend you to others.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The resume was easy to do and I was able to put all my information on it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super quick and easy. Very simple to use and my resume sounds very professional I love it!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This is a great program, but don't advertise yourself as a free service if you have to pay to have access to what you created. It's misleading and no matter how good the program was immediately makes it feel like a scam. Will find a new platform to use next time.
Hello Natalie,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius