On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ResumeCoach Reviews Summary
The company has built a strong reputation for providing a user-friendly platform that simplifies the resume creation process, with many customers praising the intuitive interface and customizable templates. The AI-driven suggestions and customer support, particularly from team members like Lucy, have been highlighted as significant strengths, enhancing overall satisfaction. However, some customers expressed concerns regarding the subscription model, with a desire for clearer communication about payment requirements. Additionally, while the service is generally well-received, suggestions for more advanced customization options indicate room for improvement in meeting diverse user needs.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The utent Cris helped me to resolve one problem related to premium subscription. She has been useful and kind.
So basically I subscribed for a basic membership and forgot to unsubscribe so that it doesn't charge me 30 dollars. But it eventually charged 30 dollars which is a lot for me as a poor student from middle Asia. So then Nathalie from resume coach helped me and immediately approved the refund and I hope I will get the money back.
But besides I love resume coach its very useful and handy to use and has many tools for cv building. Love it amazing wonderful!
Kamila!
Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Nathalie, we will pass on your comments.
We hope you choose us again when you need to change your CV.
We wish you an amazing week!
-ResumeCoach
This site is great and really easy to use. I love the style options and it makes it easy to duplicate resumes and update them. Be forewarned that when you finish (it took me a few hours because I had not written a resume in a really long time and had to gather all my information) you will hit a paywall. There was a cheap option maybe $3 for a week or two? So I chose that and then canceled once I had downloaded my resumes. I did have a panicky moment when I first saw the pay wall and thought it was gonna be really expensive. I wish they said ahead of time that it was not free. I had googled "free resume maker" And that is how I found it. I guess it is free to make just not free to download lol.
Hello Ella!
We are delighted that you left us your feedback, thank you very much!
Our resume builder is made up of a lot of technical work and creativity, but also of the feedback we receive from users.
We will not stop working to keep improving our product.
Thanks again for being close to us.
Best regards,
-ResumeCoach
I didn't know what to put on my cv but the templates are really helpfull! I contacted the support team and Cindy resolved my problem so fast
Karla!
Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Cindy, we will pass on your comments.
We hope you choose us again when you need to change your CV.
We wish you an amazing week!
-ResumeCoach
The format is good. But recurrent cost is very high for every two weeks. If I am not changing any information in my CV why should I pay recurrent charges. That also automatically deduct the charges. Please provide your options clearly.
Hello Ranganathan,
Thank you very much for choosing us!
We are delighted to have been helpful in your job search, you are now one step closer.
Have a great day.
-ResumeCoach
Easy to use and fast to save, and downloadable. The templates. Are. Very easy to use. I only faced difficulty in alignment.
Hi Gelyn!
Thank you for sharing your experience and for choosing us for your resume. We are pleased to read that you left us such a positive review, it makes us proud and gives us even more strength to keep growing.
Best regards!
-ResumeCoach
I always recommend this tool when someone ask me how I did my cv! I receive great results always! They also have a great Costumer Service team (Andrew via chat answer really fast) ohhh thanks
Loren!
Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Andrew, we will pass on your comments.
We hope you choose us again when you need to change your CV.
We wish you an amazing week!
-ResumeCoach
I forgot to unsubscribe my premium membership and charged or $30.
Support answered very fast, and solve the problem within 2-3 minutes
One of the best experiences with support that I have ever had.
Hello,
Thank you very much for choosing us!
We are delighted to have been helpful in your job search, you are now one step closer.
Have a great day.
-ResumeCoach
My only comment would be that i would like to edit the colors of the template. But! You can change the templates and whit that change the colors. So its OK! Thanks Cindy for the help! Thank you for that
Mattew!
Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Cindy, we will pass on your comments.
We hope you choose us again when you need to change your CV.
We wish you an amazing week!
-ResumeCoach
Ohh yeah! My cv looks awesome, had some troubles using the system but their customer service is so quick that was solved almost inmediately! Thank you andreeee
Peter!
Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Andrew, we will pass on your comments.
We hope you choose us again when you need to change your CV.
We wish you an amazing week!
-ResumeCoach
Very useful tool, nice templates for CV and Cover Letters. Possibility to save inputted info for a few hours in the UI. And finally nice and helpful support.
Hi!
Thank you for sharing your experience and for choosing us for your resume. We are pleased to read that you left us such a positive review, it makes us proud and gives us even more strength to keep growing.
Best regards!
-ResumeCoach
Quick and user friendly to create an updated version of my cv
Hello Yves,
Thank you very much for choosing us!
We are delighted to have been helpful in your job search, you are now one step closer.
Have a great day.
-ResumeCoach
Resume Coach helped me update me resume this spring. The templates were modern, stylish, and attractive. They also helped me use active and exciting verbs in order to sell my talents and strengths. As of May 2022, I am transferring companies and so thankful for the support that Resume Coach provided.
Hello Michelle,
Thank you very much for choosing us!
We are delighted to have been helpful in your job search, you are now one step closer.
Have a great day.
-ResumeCoach
Resumecoach is affordabe and easy to use. The platform gives great tips how to make your resume even better and more prominent.
Hello Laura!
Thank you very much for giving us this feedback. We really appreciate it. What a joy to read this kind of review.
Stay well!
Best regards,
-ResumeCoach
I used ResumrCoach when I graduated from graduate school to help make a resume for my job search. The process was so easy and it looked extremely professional. I got many interviews and scored great job. Many complimented how well everything looked and how easy it was to read! Super thankful for this service!
Hello Rachel!
Thank you very much for giving us this feedback. We really appreciate it. What a joy to read this kind of review.
Stay well!
Best regards,
-ResumeCoach
Everything went so well and so smooth. Also the website provides alot of tamplates and help to finish your resume
Hello Mohamad,
Thank you very much for choosing us!
We are delighted to have been helpful in your job search, you are now one step closer.
Have a great day.
-ResumeCoach
Fast, nice and easy! Will repeat if I need to in the future, hope Cindy stays in the Support Team :)
Sophie!
Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Cindy, we will pass on your comments.
We hope you choose us again when you need to change your CV.
We wish you an amazing week!
-ResumeCoach
Hello
I used your site on May 18 to create my CV.
But for single use only.
To pay only 0.95 USD and to use it only once, I signed up to your site and paid with my credit card.
When I check my credit card statement,
On June 1st, I noticed that my credit card was charged an additional $29.95.
This is not something I allow.
Please refund $29.95 to my credit card.
And I want you to terminate my membership.
Hi İbrahim,
We are deeply sorry to hear that your experience was not what you wanted.
If you have finished using ResumeCoach for the time being, you can easily unsubscribe by logging into your account and clicking the unsubscribe button in the ""Subscription"" section of your profile. You can also configure the email notifications you receive from your profile.
In any case, we explain all the details here: https://www.resumecoach.com/unsubscribe/
Thanks for your time,
Kind regards
-ResumeCoach
I had a problem with automatic subscriptions renewal and my money also had been deducted then I contacted their online customer service and was given me an instant solutions to get my refund back. Hats Off!
Hi Mohamed!
Thank you for sharing your experience and for choosing us for your resume. We are pleased to read that you left us such a positive review, it makes us proud and gives us even more strength to keep growing.
Best regards!
-ResumeCoach
I'm very impressed with the end results. I noticed a significant change in the number of calls I was getting from HR.
Hello Harsh!
Thank you very much for giving us this feedback. We really appreciate it. What a joy to read this kind of review.
Stay well!
Best regards,
-ResumeCoach
From the business
Why you should know and use ResumeCoach to create your resume?
Because our resume maker is so fast and easy to produce impressive resumes which work. Our resumes give you a 67% better chance of getting a job compared to a resume made on Word.
You don't need to have any design skills and our easy- to-follow expert tips and examples mean that your resume will basically write itself! It doesn't matter if you have zero experience or you're a guru in your field, we have the template to land your next job!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rosa,
Improving our customers' experience is our main goal, so we thank you very much for giving us feedback.
We want to see you back in our tool very soon, we are sure that the experience will be much better thanks to the improvements we are implementing!
Until then, if you need it, you can contact us through this link: https://www.resumecoach.com/contact/
Warm regards from the entire Resume Coach team,
-ResumeCoach