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Create your resume with ResumeBuilder’s online resume builder!
We offer professionally crafted resume templates and cover letter examples through our AI resume builder features to empower job seekers at all levels and professions to create standout application materials and capture the attention of employers. With our comprehensive resource guides, expert advice, and career tips we equip you with the knowledge needed to make your application stand out!
Resume Builder has a rating of 4.2 stars from 2,755 reviews, indicating that most customers are generally satisfied with their purchases. Resume Builder ranks 13th among Resume sites.
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Using sunk cost fallacy as a tool to persuade people to pay for a product that appears to be free to use is a great way to waste peoples time and get on their bad side. Recommend up front communication of payment expectations, don't be such scaredy cats.
No complaints, it works nice and was able to remind me of a few things that I personally forgot to add in my other resume. Templates are nicely formated
Hello,
Thank you so much for sharing your experience! It’s wonderful to hear our reminder helped you catch important details and that you appreciated the templates. Your feedback means a lot as we strive to support achieving career goals.
Warm regards,
Customer Service Team.
Great tool! I needed a new resume as ASAP. I had lost my old resume (20 some year old resume). This was for me the best way to start over with getting back into the workforce.
Hello,
Thank you for sharing your experience! We're pleased to hear that our service helped you refresh your resume swiftly and confidently as you reenter the workforce. Helping job seekers at any stage of their career journey present their skills clearly and professionally is always our top priority, so knowing that we met your expectations means a lot to us. Best of luck in your career pursuits!
Customer Service Team.
You collected all the information to build the resume before telling me that I can download after payment only. This is not a good user experience. It is a forceful selling and I am not happy with it.
Hello,
Thank you for sharing your feedback, and apologize for any misunderstanding or inconvenience you may have experienced. At ResumeBuilder.com, transparency is vital to us, and we would like to take this opportunity to provide some clarification on the matter:
Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.
We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users! If you have any questions or need further assistance with billing or plan options, please feel free to reach out to our support team at [email protected].
Best regards,
Customer Support Team
Misleading when you advertised. Then when I try submit my review it says 20 characters then the next page says at least 100. Very confusing
Hello,
Thank you for sharing your feedback, and apologize for any misunderstanding or inconvenience you may have experienced. At ResumeBuilder.com, transparency is vital to us, and we would like to take this opportunity to provide some clarification on the matter:
Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions. Please note that with the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access. This info is provided before, during, and after the subscription purchase to ensure full transparency. Also, to help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.
We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users. If you have any questions or need further assistance with billing or plan options, please feel free to reach out to our support team at [email protected]. We're here to help!
Best regards,
Customer Support Team
Just built my resume & this site was very efficient in helping me to do that.
The site says the resume builder is free. Then I can't have it until I pay - I don't want a subscription and the 'free' is deceiving. I have paid as I have created my resume but want it cancelled at the end of the Trial as I don't want or need further service.
Hello,
Thank you for sharing your feedback, and apologize for any misunderstanding or inconvenience you may have experienced. At ResumeBuilder.com, transparency is vital to us, and we would like to take this opportunity to provide some clarification on the matter:
Our free plan allows you to build your resume and download it as a simple text (. TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.
We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users! If you have any questions or need further assistance with billing or plan options, please feel free to reach out to our support team at [email protected].
Best regards,
Customer Support Team
It's annoying you all market yourselves as free, then, as soon as your users are done, creating their résumé you hit them with a paywall. If you were honest upfront, then people would probably be more willing to use your product.
Hello,
Thank you for sharing your feedback, and apologize for any misunderstanding or inconvenience you may have experienced. At ResumeBuilder.com, transparency is vital to us, and we would like to take this opportunity to provide some clarification on the matter:
Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.
We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users! If you have any questions or need further assistance with billing or plan options, please feel free to reach out to our support team at [email protected].
Best regards,
Customer Support Team
Dont tell you you have to pay for it until you've already been sat down for an hour building it. Its only 3 dollars so I just paid for it, but still annoying,
Hello,
Thank you for sharing your feedback. At ResumeBuilder.com, transparency is vital to us. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.
Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions.
We apologize for any misunderstanding or inconvenience you may have experienced. If you’d like assistance with billing or plan options, please feel free to reach out to our support team at [email protected]. We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users!
Best regards,
Customer Support Team
This was so organized and exactly what I was looking for. The job search isn't easy but thanks to resume builder I'm a step closer to the perfect career.
Hello,
Thank you for your kind words. We understand that the job search process can be challenging and often overwhelming, so hearing that our platform provided the organization and clarity you were looking for is incredibly rewarding. It is our mission to provide the structure needed to turn a difficult task into a successful outcome.
Best regards,
Customer Service Team.
You conveniently don't explain that your service isn't free until after the work is completed. I am canceling immediately and will never be back.
Hello,
We sincerely apologize for the frustration and for any feeling of inconvenience you experienced. We understand your concern regarding when payment information is presented, and we would like to provide some clarification to ensure you don't leave with a negative impression.
Our platform is designed to be accessible to everyone, which is why we offer two types of accounts:
- Basic Access (Free): You can use our builder to create your documents at no cost. This account allows you to download a plain-text version of your resume for free. This option is always available for those who wish to use the service without a financial commitment.
- Full Access (Paid): We offer a full-access account for a small fee for users who want to use our professional, copyrighted templates (including specific formatting, colors, and layouts), as well as premium features like cover letters and interview tips.
We understand you have decided to cancel your account. Please be assured that if you choose the 14-day full-access trial, your cancellation prevents any future monthly renewals.
We continuously strive to improve our website's transparency and provide a seamless user experience. Your feedback is very important to us as we work to make our pricing structure clearer to all our users.
Best regards,
Customer Service Team
I just spent an hour or 2 doing this to learn that you want me to pay for it, very disappointing, almost scam level, i dont want to restart for another 2 hours so i guess have my stupid 3 dollars
Hello,
We sincerely apologize for any confusion or inconvenience you may have experienced with our website. We understand your concerns and would like to provide some clarification. First, our platform offers two types of accounts: Basic Access (free) and Full Access (paid).
The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.
On the other hand, we offer a full-access account for a small fee, which includes additional features such as printing, emailing, and downloading documents with our copyrighted templates, as well as other services to facilitate your job search (cover letters, interview tips, etc.). With the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access.
We continuously strive to improve our website and provide a seamless user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
Best regards,
Customer Service Team.
Should be up more upfront about costs before spending time making resume. I thought there was free options for simpler layouts.
Hello,
We sincerely apologize for any frustration experienced while using our service. We would like to clarify that we do offer a free option. Our platform provides two types of access:
- Basic Access (Free): This account is designed to let you explore the builder and use its features to create your document at no cost. It allows you to download a plain text version of your resume for free, which is ideal for those seeking a simple, no-cost layout.
- Full Access (Paid): For a small fee, this option includes our premium features, such as downloading and printing your document using our professionally designed, copyrighted templates. It also includes additional job search tools like cover letters and interview tips.
We continuously strive to improve our website and user experience, and we take your feedback seriously as we work to make our free and premium options even clearer for our users. If you have any further questions or need assistance with your document, please don't hesitate to reach out to our support team.
Best regards,
Customer Service Team
Pretty shady business setup to allow people to put all of their information in and only then lock everything behind a paywall.
Hello,
Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration you may have experienced while using our website. We understand your concerns regarding the payment structure and would like to provide some clarification on how our platform operates.
First, we wish to inform you that our platform offers two types of access: Basic (free) and Full (paid). Our builder is designed to allow you to explore all its features and create your documents before deciding whether to commit to a purchase.
With a Basic Access account, you are welcome to use our tools and create your content. However, please note that this free version allows you to download a plain text version of your document, which does not include our professionally designed templates or premium formatting.
On the other hand, we offer a Full Access account for a fee. This subscription includes advanced features such as downloading your documents in our copyrighted templates, printing, emailing, and access to additional career tools like cover letter builders and interview tips. This model allows us to maintain and constantly update the quality of the designs we provide.
We continuously strive to improve our website and provide a transparent and seamless user experience. If you have any further questions or if there is anything we can do to assist you with your documents, please do not hesitate to reach out to our support team.
Best regards,
Customer Service Team.
Really quick and easy to build my resume. Very user friendly and helpful. Great selections available. Going back and editing things was super simple too.
Hello,
Thank you for sharing your experience! We’re thrilled to hear the process was easy and straightforward, and knowing our platform helped you seamlessly build and edit your resume means a lot to us. We truly appreciate your kind words and look forward to supporting you again soon.
Best regards,
Customer Service Team.
I HATE websites that say FREE and then you get to the end of all the work and they require money. I will cancel as soon as I download the stupid resume that I worked on.
Hello,
We sincerely apologize for any confusion or inconvenience you may have experienced with our website. We appreciate the opportunity to clarify how our platform operates.
Our goal is to provide a flexible builder where users can explore all our tools before deciding on a plan. To support different needs, we offer two levels of access:
- Basic Access (Free): This allows you to use our builder and create your documents at no cost. While this version allows for a plain-text download of your information, it does not include our premium formatting or professional templates.
- Full Access: For a small initial fee, you can download, print, and email your resume using our copyrighted professional designs. This also includes a 14-day trial period to access all our advanced career tools. As you mentioned, if you do not wish to continue with the monthly subscription after your trial, you can cancel at any time to avoid further charges.
We truly value your feedback as it helps us improve how we communicate our pricing and features to ensure a more seamless experience for everyone. If you have any trouble with the cancellation process or need further assistance, please don't hesitate to reach out to our support team.
Best regards,
Customer Service Team
This is an amazing service. If I had known that I could get it for $6 per month, I would have been excited! Unfortunately, that wasn't revealed until I had already created a resume, that took hours. It's a dirty trick.
Hello,
Thank you for sharing your feedback. At ResumeBuilder.com, transparency is important to us, and we strive to clearly communicate our plan options. For your reference, we provide a detailed pricing overview that outlines all current plans at resumebuilder.com/pricing.
Our free plan allows users to build a resume and download it as a basic text (TXT) file, while paid options, including our 14-day trial, offer full access to live previews, downloadable PDFs, professionally designed templates, and additional career tools such as expert guidance and AI-powered suggestions.
We regret any misunderstanding that may have occurred. If you need assistance with billing or have questions about our plans, please feel free to contact our support team at [email protected]. We appreciate your feedback, as it helps us continue to improve our service for all users.
Best regards,
Customer Support Team.
It would be nice to know up front that there's a charge for this. I understand businesses need to make money, but waiting to the end is not okay. We're job seeking and every dollar spent is crucial. Be more clear, please. (Annual billing sucks, too. I don't need this for a year. A month or two should be fine, but that's not an option.)
Hello,
Thank you for sharing your feedback. At ResumeBuilder.com, transparency is important to us, and we strive to clearly communicate our plan options. For your reference, we provide a detailed pricing overview that outlines all current plans at resumebuilder.com/pricing.
Our free plan allows users to build a resume and download it as a basic text (TXT) file, while paid options, including our 14-day trial, offer full access to live previews, downloadable PDFs, professionally designed templates, and additional career tools such as expert guidance and AI-powered suggestions.
We regret any misunderstanding that may have occurred. If you need assistance with billing or have questions about our plans, please feel free to contact our support team at [email protected]. We appreciate your feedback, as it helps us continue to improve our service for all users.
Best regards,
Customer Support Team.
Isn't a five star review adequate? No, you want at least one hundred characters. Very well then, here they are. Happy now? John Phillip Jaeger, MBA
Hello,
We appreciate you taking the time to leave us a review. Providing a review is entirely optional, and we value any insights you choose to offer. We are here to assist you further, so please feel free to reach out if you have any additional questions or concerns.
Best regards,
Customer Service Team.
Making me pay after making the resume, not allowing me to copy and paste, then when i do pay, you take me to a page out of my resume... wtf
Hello,
Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion you experienced while using our platform.
Our goal is to allow users to create and explore their resumes freely, with the option to upgrade to access premium features such as downloading, printing, and using professional templates. The free version does allow you to build and view your resume, but certain advanced features, like downloading with formatting or copying with templates, are only available with a paid subscription.
We also understand your concern regarding navigation after payment. This is not the experience we want our users to have, and we’ll investigate this issue to improve the process. In the meantime, if you need assistance accessing your full resume or using any premium features, please contact our support team directly. We’ll help you resolve it quickly.
We appreciate your feedback, as it helps us make the platform better for all users.
Best regards,
Customer Service Team.
I chose the free option and it never said at any point that I had to pay. When I finished I was shown the paywall and couldn't even move my resume information.
Either I wasted 30m of time or I had to pay.
Hello,
We sincerely apologize for any confusion or inconvenience you may have experienced on our website. We understand your concerns and would like to clarify how our platform works.
Our platform offers two types of accounts: Basic Access (free) and Full Access (paid). The Basic Access account allows users to explore our builder and try out its features without committing to a purchase. You can create and work on your documents freely; however, only a plain text version of your document can be downloaded, and premium features are not included.
The Full Access account, available for a small fee, provides additional benefits such as downloading documents with our professionally designed templates, printing, emailing, and access to job search tools like cover letters and interview tips. Full Access users have a 14-day trial period to explore these features. If the account is not canceled within the trial, the subscription will automatically renew on a monthly basis.
We are constantly working to enhance our website and deliver a smooth user experience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.
Best regards,
Customer Service Team.
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Hello,
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you may have experienced while using our service; transparency is extremely important to us.
To clarify, our platform offers two types of access: basic access and full access.
The basic access account is designed so users can explore the builder and test its functionality before deciding whether it meets their needs. With this option, you can create your document and download a plain text version at no cost.
The full access account is a paid subscription that unlocks our premium features, including the ability to download, print, or email documents using our professionally designed templates. This option includes a 14-day access period to use these advanced features. If the subscription is not canceled within those 14 days, it renews into a monthly plan, as outlined during the checkout process.
We understand your feedback, and we truly appreciate you highlighting this point. We are continuously reviewing how we present our pricing information to ensure it is as clear and straightforward as possible.
If you would like us to review your specific case or clarify any details regarding your account, please feel free to contact our support team at [email protected]. We are here to help.
Best regards,
Customer Service Team.