Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Resume Builder

Resume Builder

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Create your resume with ResumeBuilder’s online resume builder!

We offer professionally crafted resume templates and cover letter examples through our AI resume builder features to empower job seekers at all levels and professions to create standout application materials and capture the attention of employers. With our comprehensive resource guides, expert advice, and career tips we equip you with the knowledge needed to make your application stand out!


How would you rate Resume Builder?
grey stargrey stargrey stargrey stargrey star

Resume Builder Reviews Summary

Resume Builder has a rating of 4.2 stars from 2,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Resume Builder most frequently mention great experience, easy process and day access. Resume Builder ranks 13th among Resume sites.

quality
21
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Madison T.
Unfollow Madison T.
Share Review
Report Review

First download should be free
March 23, 2026

First download should be free. This is ridiculous. People are coming to this website because they either (1) are looking for a job and are unemployed or (2) obviously need a better job. So charging vulnerable people just seems bad.

Date of experience: March 12, 2026
Laura T. Resume Builder Rep
6 days ago

Hello,

Thank you for sharing your feedback. At ResumeBuilder.com, transparency is important to us, and we strive to clearly communicate our plan options. For your reference, we provide a detailed pricing overview that outlines all current plans at resumebuilder.com/pricing.

Our free plan allows users to build a resume and download it as a basic text (TXT) file, while paid options, including our 14-day trial, offer full access to live previews, downloadable PDFs, professionally designed templates, and additional career tools such as expert guidance and AI-powered suggestions.

We regret any misunderstanding that may have occurred. If you need assistance with billing or have questions about our plans, please feel free to contact our support team at [email protected]. We appreciate your feedback, as it helps us continue to improve our service for all users.

Best regards,
Customer Support Team.

Kansas
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Mildly annoyed i have to pay for a resume but im also incompetent when it comes to building one so have 3 dollars to do it for me

Date of experience: March 12, 2026
Laura T. Resume Builder Rep
6 days ago

Hello,

Thank you for your feedback and using ResumeBuilder. Our goal is to provide helpful tools, guidance, and professionally designed templates for an easy resume creation process. It's great that we were able to assist you with your needs.

Best regards,
Customer Support Team.

Indiana
1 review
0 helpful votes
Follow Ryan R.
Unfollow Ryan R.
Share Review
Report Review

Made the resume easy to do the ai assistant is awesome to get it nice and professional

Date of experience: March 11, 2026
Laura T. Resume Builder Rep
7 days ago

Hello,

Thank you for your thoughtful remarks in this five-star review! It makes us glad to know that our AI tool helped make your process smooth and professional. We hope to have the pleasure of supporting you again in the future.

Warm regards,
Customer Service Team.

Texas
1 review
0 helpful votes
Follow Luis C.
Unfollow Luis C.
Share Review
Report Review

I don't appreciate how it's stated as a free resume builder and then you have to pay to actually download the resume after it's spending the time building it. Deceptive marketing and practice.

Date of experience: March 11, 2026
Laura T. Resume Builder Rep
1 week ago

Hello,

Thank you for sharing your feedback. At ResumeBuilder.com, transparency is important to us, and we strive to clearly communicate our plan options. For your reference, we provide a detailed pricing overview that outlines all current plans at resumebuilder.com/pricing.

Our free plan allows users to build a resume and download it as a basic text (TXT) file, while paid options, including our 14-day trial, offer full access to live previews, downloadable PDFs, professionally designed templates, and additional career tools such as expert guidance and AI-powered suggestions.

We regret any misunderstanding that may have occurred. If you need assistance with billing or have questions about our plans, please feel free to contact our support team at [email protected]. We appreciate your feedback, as it helps us continue to improve our service for all users.

Best regards,
Customer Support Team.

Ohio
1 review
0 helpful votes
Follow Ivan C.
Unfollow Ivan C.
Share Review
Report Review

I'd rather not have to pay for this, but such a small fee for 14-Day Access is decently reasonable. I doubt I'll use the service again in the next 14 days.

The AI assistance is troublesome and automating the response makes the resume appear fake and robotic. It puts too much focus on career based skills and at should least display skill and traits based on character and general ability. I did not use it whatsoever.

Date of experience: March 9, 2026
Laura T. Resume Builder Rep
1 week ago

Hello,

Thank you for your feedback. We appreciate your perspective regarding our service and the AI-assisted tools we offer. We understand your concerns about the automated content and the preference for a more personalized touch in your resume.

To provide some context, many companies now utilize Applicant Tracking Systems (ATS). An ATS is a software application used by recruiters to automatically filter, sort, and rank job applications based on keywords, skills, and specific formatting. Because these systems prioritize candidates whose resumes align closely with job descriptions, many applicants favor AI-driven optimization to ensure their profiles contain the necessary technical and career-based terminology to pass these digital "gatekeepers."

While we understand your preference for highlighting character traits and general abilities, the primary objective of our AI-optimized content is to ensure your document is structurally and semantically compatible with the software most hiring managers currently use. Without these specific skill-based keywords, highly qualified candidates risk being filtered out before a human even sees their application.

That said, we value your feedback on the nature of the output. We are continuously refining our algorithms to strike a better balance between ATS optimization and a natural, human-like professional narrative. Your input regarding the focus on character and general ability is incredibly valuable, and we will share this with our development team for future updates.

Should you require any further assistance during your access period, please don't hesitate to reach out to our support team at [email protected].

Best regards,
Customer Service Team.

Massachusetts
1 review
0 helpful votes
Follow Mckenna B.
Unfollow Mckenna B.
Share Review
Report Review

Using sunk cost fallacy as a tool to persuade people to pay for a product that appears to be free to use is a great way to waste peoples time and get on their bad side. Recommend up front communication of payment expectations, don't be such scaredy cats.

Date of experience: February 19, 2026
Laura T. Resume Builder Rep
4 weeks ago

Hello,

Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you may have experienced while using our service; transparency is extremely important to us.

To clarify, our platform offers two types of access: basic access and full access.

The basic access account is designed so users can explore the builder and test its functionality before deciding whether it meets their needs. With this option, you can create your document and download a plain text version at no cost.

The full access account is a paid subscription that unlocks our premium features, including the ability to download, print, or email documents using our professionally designed templates. This option includes a 14-day access period to use these advanced features. If the subscription is not canceled within those 14 days, it renews into a monthly plan, as outlined during the checkout process.

We understand your feedback, and we truly appreciate you highlighting this point. We are continuously reviewing how we present our pricing information to ensure it is as clear and straightforward as possible.

If you would like us to review your specific case or clarify any details regarding your account, please feel free to contact our support team at [email protected]. We are here to help.

Best regards,
Customer Service Team.

Maryland
1 review
0 helpful votes
Follow Andreas N.
Unfollow Andreas N.
Share Review
Report Review

No complaints, it works nice and was able to remind me of a few things that I personally forgot to add in my other resume. Templates are nicely formated

Date of experience: February 17, 2026
Laura T. Resume Builder Rep
4 weeks ago

Hello,

Thank you so much for sharing your experience! It’s wonderful to hear our reminder helped you catch important details and that you appreciated the templates. Your feedback means a lot as we strive to support achieving career goals.

Warm regards,
Customer Service Team.

NL
3 reviews
4 helpful votes
Follow Sandy B.
Unfollow Sandy B.
Share Review
Report Review

Great tool!
February 18, 2026

Great tool! I needed a new resume as ASAP. I had lost my old resume (20 some year old resume). This was for me the best way to start over with getting back into the workforce.

Date of experience: February 8, 2026
Laura T. Resume Builder Rep
1 month ago

Hello,

Thank you for sharing your experience! We're pleased to hear that our service helped you refresh your resume swiftly and confidently as you reenter the workforce. Helping job seekers at any stage of their career journey present their skills clearly and professionally is always our top priority, so knowing that we met your expectations means a lot to us. Best of luck in your career pursuits!

Customer Service Team.

Singapore
1 review
0 helpful votes
Follow Chetan R.
Unfollow Chetan R.
Share Review
Report Review

You collected all the information to build the resume before telling me that I can download after payment only. This is not a good user experience. It is a forceful selling and I am not happy with it.

Date of experience: February 8, 2026
Laura T. Resume Builder Rep
1 month ago

Hello,

Thank you for sharing your feedback, and apologize for any misunderstanding or inconvenience you may have experienced. At ResumeBuilder.com, transparency is vital to us, and we would like to take this opportunity to provide some clarification on the matter:

Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.

We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users! If you have any questions or need further assistance with billing or plan options, please feel free to reach out to our support team at [email protected].

Best regards,
Customer Support Team

Georgia
1 review
0 helpful votes
Follow Brandy H.
Unfollow Brandy H.
Share Review
Report Review

Misleading when you advertised. Then when I try submit my review it says 20 characters then the next page says at least 100. Very confusing

Date of experience: February 6, 2026
Laura T. Resume Builder Rep
1 month ago

Hello,

Thank you for sharing your feedback, and apologize for any misunderstanding or inconvenience you may have experienced. At ResumeBuilder.com, transparency is vital to us, and we would like to take this opportunity to provide some clarification on the matter:

Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions. Please note that with the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access. This info is provided before, during, and after the subscription purchase to ensure full transparency. Also, to help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.

We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users. If you have any questions or need further assistance with billing or plan options, please feel free to reach out to our support team at [email protected]. We're here to help!

Best regards,
Customer Support Team


Just built my resume & this site was very efficient...
January 26, 2026
Previous review

Just built my resume & this site was very efficient in helping me to do that.

Date of experience: January 16, 2026
Australia
2 reviews
0 helpful votes
Follow Carmel B.
Unfollow Carmel B.
Share Review
Report Review

The site says the resume builder is free. Then I can't have it until I pay - I don't want a subscription and the 'free' is deceiving. I have paid as I have created my resume but want it cancelled at the end of the Trial as I don't want or need further service.

Date of experience: February 5, 2026
Laura T. Resume Builder Rep
1 month ago

Hello,

Thank you for sharing your feedback, and apologize for any misunderstanding or inconvenience you may have experienced. At ResumeBuilder.com, transparency is vital to us, and we would like to take this opportunity to provide some clarification on the matter:

Our free plan allows you to build your resume and download it as a simple text (. TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.

We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users! If you have any questions or need further assistance with billing or plan options, please feel free to reach out to our support team at [email protected].

Best regards,
Customer Support Team

New York
1 review
0 helpful votes
Follow Zac S.
Unfollow Zac S.
Share Review
Report Review

It's annoying you all market yourselves as free, then, as soon as your users are done, creating their résumé you hit them with a paywall. If you were honest upfront, then people would probably be more willing to use your product.

Date of experience: January 28, 2026
Laura T. Resume Builder Rep
2 months ago

Hello,

Thank you for sharing your feedback, and apologize for any misunderstanding or inconvenience you may have experienced. At ResumeBuilder.com, transparency is vital to us, and we would like to take this opportunity to provide some clarification on the matter:

Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.

We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users! If you have any questions or need further assistance with billing or plan options, please feel free to reach out to our support team at [email protected].

Best regards,
Customer Support Team

Nebraska
1 review
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

Dont tell you you have to pay for it until you've already been sat down for an hour building it. Its only 3 dollars so I just paid for it, but still annoying,

Date of experience: January 23, 2026
Laura T. Resume Builder Rep
2 months ago

Hello,

Thank you for sharing your feedback. At ResumeBuilder.com, transparency is vital to us. To help you better understand our offerings, we’ve created a dedicated pricing overview that outlines all current plans: resumebuilder.com/pricing.

Our free plan allows you to build your resume and download it as a simple text (TXT) file, while paid plans, such as our 14-day trial, offer full access to live previews, downloadable PDFs, stylish templates, and career tools like expert guidance and AI suggestions.

We apologize for any misunderstanding or inconvenience you may have experienced. If you’d like assistance with billing or plan options, please feel free to reach out to our support team at [email protected]. We’re here to help and truly appreciate your input, as it helps us improve our service and experience for all users!

Best regards,
Customer Support Team

Maryland
1 review
0 helpful votes
Follow Crystal L.
Unfollow Crystal L.
Share Review
Report Review

This was so organized and exactly what I was looking for. The job search isn't easy but thanks to resume builder I'm a step closer to the perfect career.

Date of experience: January 18, 2026
Laura T. Resume Builder Rep
2 months ago

Hello,

Thank you for your kind words. We understand that the job search process can be challenging and often overwhelming, so hearing that our platform provided the organization and clarity you were looking for is incredibly rewarding. It is our mission to provide the structure needed to turn a difficult task into a successful outcome.

Best regards,
Customer Service Team.

Pennsylvania
1 review
0 helpful votes
Follow Chase K.
Unfollow Chase K.
Share Review
Report Review

You conveniently don't explain that your service isn't free until after the work is completed. I am canceling immediately and will never be back.

Date of experience: January 15, 2026
Laura T. Resume Builder Rep
2 months ago

Hello,

We sincerely apologize for the frustration and for any feeling of inconvenience you experienced. We understand your concern regarding when payment information is presented, and we would like to provide some clarification to ensure you don't leave with a negative impression.

Our platform is designed to be accessible to everyone, which is why we offer two types of accounts:

- Basic Access (Free): You can use our builder to create your documents at no cost. This account allows you to download a plain-text version of your resume for free. This option is always available for those who wish to use the service without a financial commitment.

- Full Access (Paid): We offer a full-access account for a small fee for users who want to use our professional, copyrighted templates (including specific formatting, colors, and layouts), as well as premium features like cover letters and interview tips.

We understand you have decided to cancel your account. Please be assured that if you choose the 14-day full-access trial, your cancellation prevents any future monthly renewals.

We continuously strive to improve our website's transparency and provide a seamless user experience. Your feedback is very important to us as we work to make our pricing structure clearer to all our users.

Best regards,
Customer Service Team

Illinois
1 review
0 helpful votes
Follow Marty M.
Unfollow Marty M.
Share Review
Report Review

I just spent an hour or 2 doing this to learn that you want me to pay for it, very disappointing, almost scam level, i dont want to restart for another 2 hours so i guess have my stupid 3 dollars

Date of experience: January 15, 2026
Laura T. Resume Builder Rep
2 months ago

Hello,

We sincerely apologize for any confusion or inconvenience you may have experienced with our website. We understand your concerns and would like to provide some clarification. First, our platform offers two types of accounts: Basic Access (free) and Full Access (paid).

The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.

On the other hand, we offer a full-access account for a small fee, which includes additional features such as printing, emailing, and downloading documents with our copyrighted templates, as well as other services to facilitate your job search (cover letters, interview tips, etc.). With the full-access account, you'll have 14 days to use these advanced features and optimize your document creation process. In the event you don't cancel your account within the first 14 days, your subscription will renew to our monthly access.

We continuously strive to improve our website and provide a seamless user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

Best regards,
Customer Service Team.

California
1 review
0 helpful votes
Follow Ryan C.
Unfollow Ryan C.
Share Review
Report Review

Should be up more upfront about costs before spending time making resume. I thought there was free options for simpler layouts.

Date of experience: January 11, 2026
Laura T. Resume Builder Rep
2 months ago

Hello,

We sincerely apologize for any frustration experienced while using our service. We would like to clarify that we do offer a free option. Our platform provides two types of access:

- Basic Access (Free): This account is designed to let you explore the builder and use its features to create your document at no cost. It allows you to download a plain text version of your resume for free, which is ideal for those seeking a simple, no-cost layout.

- Full Access (Paid): For a small fee, this option includes our premium features, such as downloading and printing your document using our professionally designed, copyrighted templates. It also includes additional job search tools like cover letters and interview tips.

We continuously strive to improve our website and user experience, and we take your feedback seriously as we work to make our free and premium options even clearer for our users. If you have any further questions or need assistance with your document, please don't hesitate to reach out to our support team.

Best regards,
Customer Service Team

Virginia
1 review
0 helpful votes
Follow Chase L.
Unfollow Chase L.
Share Review
Report Review

Pretty shady business setup to allow people to put all of their information in and only then lock everything behind a paywall.

Date of experience: January 7, 2026
Laura T. Resume Builder Rep
2 months ago

Hello,

Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration you may have experienced while using our website. We understand your concerns regarding the payment structure and would like to provide some clarification on how our platform operates.

First, we wish to inform you that our platform offers two types of access: Basic (free) and Full (paid). Our builder is designed to allow you to explore all its features and create your documents before deciding whether to commit to a purchase.

With a Basic Access account, you are welcome to use our tools and create your content. However, please note that this free version allows you to download a plain text version of your document, which does not include our professionally designed templates or premium formatting.

On the other hand, we offer a Full Access account for a fee. This subscription includes advanced features such as downloading your documents in our copyrighted templates, printing, emailing, and access to additional career tools like cover letter builders and interview tips. This model allows us to maintain and constantly update the quality of the designs we provide.

We continuously strive to improve our website and provide a transparent and seamless user experience. If you have any further questions or if there is anything we can do to assist you with your documents, please do not hesitate to reach out to our support team.

Best regards,
Customer Service Team.

Oregon
1 review
0 helpful votes
Follow Casey T.
Unfollow Casey T.
Share Review
Report Review

Really quick and easy to build my resume. Very user friendly and helpful. Great selections available. Going back and editing things was super simple too.

Date of experience: January 6, 2026
Laura T. Resume Builder Rep
2 months ago

Hello,

Thank you for sharing your experience! We’re thrilled to hear the process was easy and straightforward, and knowing our platform helped you seamlessly build and edit your resume means a lot to us. We truly appreciate your kind words and look forward to supporting you again soon.

Best regards,
Customer Service Team.

Florida
1 review
0 helpful votes
Follow Robin D.
Unfollow Robin D.
Share Review
Report Review

I HATE websites that say FREE and then you get to the end of all the work and they require money. I will cancel as soon as I download the stupid resume that I worked on.

Date of experience: January 6, 2026
Laura T. Resume Builder Rep
2 months ago

Hello,

We sincerely apologize for any confusion or inconvenience you may have experienced with our website. We appreciate the opportunity to clarify how our platform operates.

Our goal is to provide a flexible builder where users can explore all our tools before deciding on a plan. To support different needs, we offer two levels of access:

- Basic Access (Free): This allows you to use our builder and create your documents at no cost. While this version allows for a plain-text download of your information, it does not include our premium formatting or professional templates.
- Full Access: For a small initial fee, you can download, print, and email your resume using our copyrighted professional designs. This also includes a 14-day trial period to access all our advanced career tools. As you mentioned, if you do not wish to continue with the monthly subscription after your trial, you can cancel at any time to avoid further charges.

We truly value your feedback as it helps us improve how we communicate our pricing and features to ensure a more seamless experience for everyone. If you have any trouble with the cancellation process or need further assistance, please don't hesitate to reach out to our support team.

Best regards,
Customer Service Team