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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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They were so easy to deal with and so friendly. My issue was resolved within minutes and did not have to wait for a representative
Easy to use and edit as you go. Worked with Mary over the phone and she helped fine tune the resume before I printed it. I knew there would be costs involved. It would be nice if they were shown at least somewhat before you put in all the effort.
Hi Richard,
Thank you for your review. We wish you the best in your job search.
I had the most wonderful helpful costumer support and all my questions and concerns were solved and answered. I was greeted with a great attitude and made my day a whole lot better.
Hi James,
That’s what we like to hear, James. Our customer service team is always here to help. Thank you for sharing your experience.
This website is really useful. With all of its features and that discounted rate they gave me they get the 5/5
Hi Angel,
Thank you for your kind words, Angel! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
Excellent customer service, very quickly problem solved, help provided. No long waiting to connect calls and speak to a representative.
Hi Hima,
We take great pride in our customer service and we greatly appreciate you taking a moment to leave the positive feedback! Thank you for sharing!
I had recently begun looking for a job in a new area that i had moved to and needed to write my first resume. Resume-Now.com helped me with templates, suggestions, and an extremely simplified interface. They also have great customer support, as they were very patient and helped me get a refund on the product when I was billed after attempting to cancel.
Hi Marcelo,
It makes us so happy to know that you enjoyed using our site and that you're pleased with your new resume! We appreciate the mention for our customer service and thank you for providing such detailed feedback! We wish you all the best in your new start!
This "service" advertises itself as free. If there's a disclaimer somewhere, it's not easy to spot. It takes you through the entire process of building your resume and then at the end requires you to pay to download your resume. At that point, the $2.95 fee seems worth it to not have to start all over again. However, the $2.95 fee that's advertised as 14-day access to your resume is actually a monthly $9.95 subscription. I didn't notice until I had already been charged twice, so my "free" resume ended up costing almost $25. The entire process is intentionally deceptive and predatory.
Hello Janelle,
We are very sorry if you feel as though you were scammed as this is never our intention. In several areas, we do indicate to our customers that they are signing up for a subscription and that if they do not wish to continue with the subscription after the 14-day trial then they must cancel beforehand.
We were able to locate your account and we see that you were issued a refund for the two charges of $9.85 that you incurred. We apologize for any inconvenience this may have caused and to reiterate, please know that is never our intention to be deceptive or predatory.
Thank you.
Discrepancy between preview on the website, Which showed resume as single page & PDF, when opened as an attachment in my email in safari spilled over into two pages;[
Hello Gwen,
We are very sorry to hear that you encountered some formatting issues. Please know that we are always available to help in these kinds of situations. This would be easiest over the phone as the agent could look along with you and make the changes simultaneously. Nevertheless, we appreciate the feedback and are available to assist if you're still experiencing this problem. We can be reached via phone, social media, chat, or directly by email at: [email protected]. Thank you.
Only needed it briefly but worked well. I really don't need it anymore as I am not currently looking for a job
We appreciate the positive feedback about our website Rhonda! Thank you for the review!
Maikol was a great service provider, perhaps the best in the game. I was dead set on canceling but he got me to stay on.
Maikol the Marvelous he is! We're happy to hear that you're still trusting us for your employment-seeking needs and we thank you, Hunter, for your witty feedback!
Exactly what I needed. Very professional and accommodating to my needs. Even had a family member utilize the services
Hi Kathy,
It makes us so happy to hear that we could be just what you needed! We're glad that you thoroughly enjoyed your experience with us and we thank you so much for leaving the positive feedback!
Resume-Now has been a great help with me establishing a great resume. I could not have accomplished this on my own. The customer service rep William/Willard was amazing compassionate and so helpful with resolving my issue.
Thank you for sharing your feedback and rating us five stars!
Stephanie was wonderful and assisted me with my request! She deserves a raise and was very nice and polite! I'm a happy client!
Wow Jeff!
Thank you so much for the glowing review! We'll be sure to pass Stephanie's raise recommendation on to HR!:-)
As a former business owner, I would alway try to rectify a complaint.
It's obvious that after they get your money, they do not respond to unsatisfied clients.
This is NOT a REPUTABLE company.
Hi Howie - We regret to hear that you were not pleased with your resume. We were able to locate your account and followed up with the professional writer who was tasked with creating your resume. Upon further review of your correspondence with her, we did not see any indications that were displeased with your resume. Our professional writers create these resumes with the information provided to them by the client and unfortunately if there was an omission of your education or past experience on your resume, it is because this was not made clear to the writer.
Regardless, our goal is for all of our customers to have a favorable experience with us. At your earliest convenience, please send us an email directly to [email protected] with your Account ID or the email address associated with the account as well as more details into the nature of your inquiry.
Thank you.
The resume was the worst did not include education, past experiences and was EXTREMELY LIMITED
I have sent it to many companies of which I was very qualified but due to the extremely limited information in the resume written I was denied.
I really loved how easy it was to use this program but on top of that the customer service was magnificent. Farrah, one of the customer representatives helped me resolve my issue very quick and went above and beyond.
Hi Lindsay,
Thank you so much for sharing the great experience you had with us! We're excited to know that you found the site easy to use and we greatly appreciate you taking a moment to give Farrah a shout-out!
My account was auto renewed without a reminder email. I understand it did state auto renewal when I signed up for the trial, but I do feel a reminder email should be sent. Any other company I've dealt with has this as a courtesy. In addition, my credit card company contacted me thinking it was spam. I got a partial refund, not a full one. Not happy.
Great Costumer Service from Mr. Roy Fonseca ID. 926 he helped and answer all of my questions and needs.
Hi Jose,
Thanks for sharing the great customer service provided to you by Roy! We're happy to hear that he was able to resolve all of your concerns!
Farrah was really good, she helped me out with my billing issue, worked on my request and fixed it in no time. It was fun chatting with her.
That's great news Gaurav! We're happy to hear that Farrah was able to provide you with a pleasant experience despite the nature of your inquiry! Thanks for sharing!
Joe helped me find my resume and then understand the benefits of the subscription. And how to fully take advantage of the service and how discontinue if I no longer require the service.
Hi Ryan,
We appreciate you taking a moment to share the positive exchange you had with Joe! We're glad to know that you left the conversation more aware of all that we have to offer!
Website is easy to use. Customer service is fabulous for taking care of any issues. I handled my business through their online chat. I would do business with them again. My resume turned out fantastic. I will use them again!
Cathy, that's what we love to hear! We're thrilled to that you love your new resume and had a great experience with our customer service! We'll definitely be here when you come back!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erik,
We appreciate your positive feedback. We wish you the best of luck in your career journey.