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ResumeNow

4.4

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From the business

Create a resume that gets results!

Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.


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ResumeNow Reviews Summary

The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
137
value
125
quality
115
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Rachel B.
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Easy app to navigate through. Very professional with great options. Was impressed with the customer service and the results of my experience.

Date of experience: December 18, 2019
Laura T. — ResumeNow Rep
over a year old

Hi Rachel,

We greatly appreciate your thorough feedback about your positive experience with us! We're thrilled to hear it!

Canada
1 review
0 helpful votes
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Amazing
December 18, 2019

I was served by JUAN MORALES and he is just an amazing lovely guy. He solved my problem in a nice and polite way and I really wish him all the best. Keep it up JUAN you are the best. From Canada..

Date of experience: December 17, 2019
Yashira H. — ResumeNow Rep
over a year old

Thank you so much for sharing such kind words with our agent Juan. We’re thrilled to know that he was able to solve your problem and provide you with excellent service, we’ll be sure to let him know your comments, Allne.

Pennsylvania
1 review
0 helpful votes
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Billing problems
December 5, 2019

I was having problems with billing. I pay monthly but when I tried to email my resume they were charging me $25. Juan Morales was wonderful on chat. He was able to resolve the issue for me. I wouldn't have got my email sent if it wasn't for him helping me.

Date of experience: December 5, 2019
Laura T. — ResumeNow Rep
over a year old

Hi Jackie,

We truly appreciate you taking a moment to share how Juan was able to resolve your billing issue! We know those can be tricky and we're happy to hear that he was able to help you out!

Kentucky
1 review
0 helpful votes
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Exceptional
December 3, 2019

I would definitely give the site 2 thumbs up very professional templates. I would definitely recommend this site to anyone who needed resume assistance.

Date of experience: December 2, 2019
Yashira H. — ResumeNow Rep
over a year old

Thanks for recommending our resume services, Michael! We are beyond excited to know that you found our templates to your liking, thank you.

Australia
1 review
2 helpful votes
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ResumeNow is a scam
December 1, 2019

ResumeNow is a scam, please do NOT purchase anything from them.

They will continue to charge your card despite showing nothing on their website about ongoing fees as was the case in 2016.

Nowhere before I signed up for a 2 week FULL ACCESS period was there mention of ongoing fees. At the time, the website did not mention a 'trial', ongoing fees, or anything that would indicate ongoing payments. The only mention was in the billing receipt, in small print. There were no further billing statements after this point despite numerous charges. I am still battling this company to get my money back.

ResumeNow still owes about $209.65 and has admitted fault but wont refund the rest.

Date of experience: November 28, 2019
Laura T. — ResumeNow Rep
over a year old

Hi Sarah,

We are very sorry to hear that you had an unfavorable experience with us and would love to leave you with a better impression of us. We are not a scam and regret to hear that you feel that this was your case. We do disclose the terms of our subscriptions before, during, and after the sign-up process, and the billing schedule is detailed in the confirmation email that is sent upon signing up. Please know that we are dedicated to finding a resolution and ask that you please be on the lookout for a private message from us shortly.

North Carolina
1 review
0 helpful votes
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Great Service Wow!
November 25, 2019

Victor provided great service today. This program is easy and very convenient to use. I plan to tell others about the wonderful customer service I received and the ease of use of this program.

Date of experience: November 23, 2019
Yashira H. — ResumeNow Rep
over a year old

Reviews like this really make our day, Tabitha We’re thrilled to hear that Victor was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.

Arizona
1 review
1 helpful vote
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I just needed to create a resume so that I can apply for a specific job. It was "free," but I paid $2.85. It said that it was a 14-day trial. I don't need anything more. I called the number and was connected to "Michael" at an Indian call center. He said I will not be re-billed, but of course I don't trust that. Just confirm that I won't get charged any further for your "free" service.

I did receive confirmation from the company that I will not be re-billed. I think they need to dump the India-based call center.

Date of experience: November 16, 2019
Laura T. — ResumeNow Rep
over a year old

Hi Douglas,

If we may take a moment to clarify, our site is free to use as are our templates. Customers are given the option of continuing with our premium services if they are satisfied with the end result. We're afraid that you might have confused us with another company as we do not have any call centers based in India. Nevertheless, we thank you for your feedback and rest assured that yes, your subscription was successfully canceled.

Arizona
1 review
0 helpful votes
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Ariel was amazing!
November 19, 2019

Ariel was so very helpful and was so kind to me and answered any questions I had and I think she did a all around amazing job! She deserves to be recognized! :)

Date of experience: November 15, 2019
Manuel K. — ResumeNow Rep
over a year old

Thank you Nicole, we are glad your experience with our customer service was a good one and we will pass it on to her manager about the job she is doing.

Texas
1 review
0 helpful votes
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I an really surprised at people saying this is a scam. You are getting professional help on a resume - that is a service that you clearly were in search for, to suspect it to be free is quite silly. This is a thorough and helpful service. In fact I almost cancelled because I thought "My resume is much better now because of them, I don't think I need a subscription" but Isaelda provided me with a lot of information about the wide variety of services actually available AND helped me with the cost of this service. She is a great representative for the company and I definitely see the value in this. Thanks for y'alls help.

Date of experience: November 11, 2019
Laura T. — ResumeNow Rep
over a year old

Alana,

We would love to take a moment to tell you how much your review made our day! Thank you so much for detailing your positive experience not only with our builder, but with our customer service agent, Isaelda! We love it when our customers are well-informed and we're glad to know that you'll be taking full advantage of all that we have to offer! Thank you for the 5-star feedback!

Arkansas
1 review
1 helpful vote
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Exceeded Expectations
November 12, 2019

I found this site specifically to get a "quickie" resume' as my job will be locking its' doors in less than one month.
I was pleasantly surprised to find several templates to choose from, to write my resume'. I was also surprised to see the template, I chose, broken down into several segments and each with pre-written phrases, to chose to use, that could relate to my experience, and create a very professional looking resume'. It allowed for customizing those phrases, as well.
I finished the resume', looked terrific, and I wanted to cancel my membership before I got charged for a month of service use.
I called and a very pleasant person answered named Steven Castro. He turned my whole view of this service completely around! I had no clue to the treasury of opportunities this service offered! After speaking to him, he truly helped me understand the value this service has and that I should keep it open, as it helps to employ people 80% quicker, using this service. He also helped to uplift me from my place of uncertainty(losing my job) by saying that many people decide to use these times as an opportunity to go in another direction. Something that would be more meaningful to them, than what will be left behind.
Steven really helped me understand that I could benefit from all the tools at Resume Now, that I simply shrugged off as unimportant, at the time.
Thank you, Steve, for all your help, time and kind voice. I truly believe that you cared and that came through when you said many, many people need help finding jobs, and that's why this service is available.
Steven is a great asset to this surprise-of-a service, to me!
Sincerely, Esmeralda Apel

Date of experience: November 9, 2019
Laura T. — ResumeNow Rep
over a year old

Esmeralda,

Wow! Where do we begin? Thank you so much for taking time out of your day to leave such a glowing review! We greatly appreciate you detailing your positive experience with us and we're thrilled to hear that you'll be taking advantage of all our great features! We'll be sure to pass along your praises for Steven and we truly wish you all the best as you start a new chapter! Thank you for the 5-star feedback!

Australia
1 review
0 helpful votes
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Best Customer Service
November 1, 2019

Sylvia stayed with me until she was able to solve my issue and even at dead end she didn't fail to assist in other ways and was not going to let me leave without anything

Date of experience: October 30, 2019
Laura T. — ResumeNow Rep
over a year old

Hi Maranata,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Sylvia. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.

Arizona
1 review
0 helpful votes
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This company should be more clear about the pricing from the start. It is very unclear. I thought I was paying just $2.85 for a resume and instead it signed me up to pay $25 a month as a subscription. So glad Jackie helped me out and provided great customer service though and helped me figure it out! She is doing a great job!

Date of experience: October 29, 2019
Laura T. — ResumeNow Rep
over a year old

Hi Annika,

We apologize for any confusion on the terms of our subscription. Upon signing up for the 14-day trial, we notify customers that if they do not wish to continue with the subscription after the trial, then they must cancel beforehand. The billing schedule is also stated in the confirmation email. Nevertheless, we appreciate your feedback and thank you for taking a moment to share the exchange that you had with Jackie!

Maryland
1 review
0 helpful votes
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Wonderful
October 30, 2019

Overall customer service was great. I received great feedback on my resume and was able to word all my expertise quickly and appropriately.

Date of experience: October 28, 2019
Laura T. — ResumeNow Rep
over a year old

Thank you for your positive feedback Takeshia! Thank you and we wish you the best on your search!

Virginia
1 review
2 helpful votes
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Subscription scam beware
October 27, 2019

Canceled subscription STRAIGHT AWAY after the submit payment. Continued taking payments thereafter never reply to emails. Worst scam ever.

Date of experience: October 23, 2019
Laura T. — ResumeNow Rep
over a year old

Hi Joanne,

We truly regret to hear that you feel as though you were scammed. This is certainly never our intention. Our records indicate that we have reached a final resolution with you. We thank you for understanding and apologize for any inconvenience this may have caused.

District of Columbia
2 reviews
0 helpful votes
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Great!
May 24, 2021

Excellent very courteous understanding Resolved my issues professionally, and with understanding. I am very grateful

Date of experience: October 23, 2019
Yashira H. — ResumeNow Rep
over a year old

Thank you for sharing your feedback and rating us five stars!

Texas
1 review
0 helpful votes
Follow Rachael L.
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I have really enjoyed updating my resume on Resume Now.
Now I have really nice looking resumes that I am proud of and happy to share.
The site is easy to use and there are so many options, also a job finder site and many many other perks.

Date of experience: October 23, 2019
Manuel K. — ResumeNow Rep
over a year old

Hi Rachael,

Thank you so much for sharing your satisfaction with us! We're thrilled to know that you like your new resume and that you're taking advantage of our other features! We appreciate the feedback!

Delaware
1 review
0 helpful votes
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I'm grateful to find this service. I felt as if I was stuck in perfecting my resume. Once I clicked on the site and began using their assistance, it was like taking candy from a baby. No harm intended. I simply read from their many outstanding examples of my skills and selected what matched my employment history. I was frustrated when I began but my smile grew and grew as I saw my resume go through a total eye catching make over. Wow, I must say today, yes my resume does POP!

Date of experience: October 21, 2019
Laura T. — ResumeNow Rep
over a year old

Diane, we just love your feedback! We're so happy to learn that we could be of assistance to you and really appreciate the glowing review! Thank you!

Canada
1 review
0 helpful votes
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I have not used the website much but look good and prospective. The customer service is by far the best. I had a few issues with my account and Carla was very responsive and helpful. It would be so much better if everyone has the same standard of customer service.

Kudos to Resume now for hiring awesome people!

Date of experience: October 16, 2019
Laura T. — ResumeNow Rep
over a year old

Layla,

We take so much pride in our customer service and greatly appreciate you taking a moment to recognize Carla for her efforts! Thank you for leaving the positive feedback and we wish you all the best in your search!

Canada
1 review
0 helpful votes
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I found the resume builder was a breeze to use, from choosing a professional template from many options, to suggesting just the right words/sentence to describe yourself, and prior work history.
As well, when I needed to contact customer service, Maricruz was a pleasure to talk with, and quickly helped me in a professional yet approachable manner.

Date of experience: October 10, 2019
Laura T. — ResumeNow Rep
over a year old

Hi Sheri,

We're happy to learn of your positive experience with both our resume builder and our agent, Maricruz! Thank you so much for leaving such a glowing review!

Georgia
1 review
0 helpful votes
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Ok experience
October 10, 2019

I contacted the website because I no longer needed it and didn't want to be charged for it every month and the young lady, Karen, said she was happy to do that but insisted on trying to sell me something else through the website and still tried to push it on me even after I said no. It was irritating and rubbed me the wrong way.

Date of experience: October 7, 2019
Laura T. — ResumeNow Rep
over a year old

Hi Rachael,

We regret to hear that you felt rubbed the wrong way by one of our agents. Oftentimes, our customers are not aware of all of the benefits that we provide and she was simply trying to offer you an even better deal! We hope this clarifies any confusion and thank you for the feedback.