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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Recently going through my quarterlies with my Visa I noticed charges that had been placed on my card after having cancelled the service quite some time ago. I proceeded to call your company of course. I was connected very quickly with the rep(in and by itself a great surprise in todays world.)I proceeded to speak with the rep on the situation. During and after the explanation I found myself thinking this has got to be the most genuine and helpful representative I have spoken to about a problem in forever! Being over a half century old that is saying something! Let me commend your business if this is the type of personnel you hire. But above all, thank you to Iris Curras who was that representative. You Rock Iris!
I just spoke with the nicest person through the Live Chat on Resume-Now. His name is Benjamin and he was able to rectify my billing issue while offering compassion about my circumstance that did not sound "robotic". Really refreshing!
Hi Jayni,
Thank you for stopping by and sharing your customer experience while using our Live Chat. We are very pleased to know that Benjamin did a great job while assisting your concern. At ResumeNow we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. – If you are happy, we're happy!
Best regards,
ResumeNow
It was overall a good experience, and was very helpful and easy and when there was a technical difficulty, Victor was very helpful on the chat live when i had an issue.
Hi Kristen:
Thank you so much for this positive feedback! We are committed to offer our customers the best customer service.
It make us happy to hear that Victor was able to resolved all you issues. Please feel free to
Contact us if you have further questions or concerns.
Best Regards,
Resume-Now
The tool works great for building professional looking resumes. It allows you to view different formats and order the resume sections on the fly; the ability to view the different formatting options is invaluable. The example sections are helpful for drafting as well.
The one negative that I have is that it can be difficult to export and save as a PDF to send to potential employers. After I created my resume in Resume-Now I ended up recreating the layout in Microsoft Word and making the final tweaks that I needed to make it perfect. Overall, it is an invaluable tool that I've used to get my last two jobs.
Hi Mark,
Thank you so much for your amazing feedback. We appreciate you for trusting and for making of ResumeNow an invaluable tool for your job career success. At ResumeNow, we take your feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service.
Best regards,
ResumeNow
TOTAL scam. Went to the Canadian website to help my dad print out his resume. Entered in my credit card info to print out my dad's resume. Payment page said NOTHING about the canadian site being charged in US dollars... NOR that there was a subscription fee. The website said FREE CANADIAN website and to create your resume for FREE. 6 months later and 3 phone calls to my bank later (my bank could NOT figure out what company was pulling money out of my account until just recently). 7 payments were taken off of my credit card starting last December 2015 from the FREE CANADIAN WEBSITE. When I called Customer Service, I was informed that the 'FREE' part was only for 14 days and UNLESS someone called in during those 14 days to cancel, my subscription would continue. WHAT A JOKE! It isn't even on the Canadian site that they charge in US dollars! I am now out around $400 with the exchange rate. This company is a bloody scam and I will let the appropriate authorities know.
Hi Sherilyn:
We are sorry this has been your experience with are product. Please send us a direct message so we can address and resolve this issue for you.
Best Regards
Resume-Now
I just needed to write a quick resume for my daughter and to download it to my pc. Did this for UNDER $2.00! And the customer service rep even cancelled my service for me since I only needed this one copy. Great job and the resume looks awesome!
Hi Charles!
This just made our day! We are glad to know that you were able to create a quick and handy resume for your daughter and the best of all for a great deal of a price. At ResumeNow, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thanks for taking the time to tell us about your recent experience with our service.
Best regards,
ResumeNow
The website was easy to use. Great resume templates. Called customer service about a question & I was very pleased with the customer care that was given to me by Joseph.
Hi Julie,
We're so glad that you had a great experience with our resume builder and the service provided by Joseph. At ResumeNow, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thanks for taking the time to tell us about your recent experience with our service. We wish you the best of success on your job search!
Best regards,
ResumeNow
The Customer Service Representative was extremely helpful and courteous. He solved my concerns in a matter of minutes and made me feel like an appreciated customer. Great job!
Hi Misty:
Thank you for this fantastic review! We are happy to hear that you had an excellent experience with our customer service and that we were able to solve you issue in a quickly manner. Feel free to contact us if you have further questions or concerns.
Best Regards,
Resume-Now
I called to discuss an unexpected charge to my credit card. I reached them on the first ring on the phone, no waiting time, no recordered messages. The conversation was very professional and efficient. Got my refund with no hassle.
Hi Ben:
We are happy to hear that your experience with are customer service was positive and that we were able to resolved your issue with no hassle. Thank you so much for your amazing review. Please feel free to contact us if you have any questions or concerns.
Best Regards,
Resume-Now
This whole experience with your company was pretty amazing because it was easy creating a cover letter and the cancellation of this membership was pretty amazing, I thought I was going to have an issue with it, Your representative was awesome Thank you
Hi Barbara:
Thank for this amazing review! We are thrilled to hear that you had a wonderful experience with our product and our customer service. If you have any question or concerns feel free to contact us.
Best Regards,
Resume-Now
I called because I was charged for a month by your company without knowing it and Luis took care of my problem without any negative feedback. Thanks again Luis!
Hi Robin:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service. We are glad to hear that Luis was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best Regards,
Resume-Now
Excellent resume resource, and excellent customer service. A pleasure to work with.
Hi Nicole:
Thank you so much for this wonderful feedback! We are so glad to hear that you had an excellent experience with our product and our customer service. Please feel free to contact us if you have any questions or concerns.
Best Regards,
Resume-Now
My mom was having a hard time trying to edit her resume but Charlie help her through the call and she was able to fix her resume in a couple of minutes. I really appreciate the help and the great customer service experience that my mom received. She is very happy with her resume. We will recommend this service to others.
Hi Jessica:
Thank you for this wonderful review. We are so glad to hear that Charlie was able to help your mom get her resume ready and that she had an excellent experience with our customer service. We also appreciate that you recommended us to all your friends and family. We hope your mom can find her perfect job soon using her new resume and please feel free to contact us if you have any other question or concerns.
Best Regards,
Resume-Now
They said it was free & never told me anything about the $40 charge to my account two months in a row. NOT WORTH IT, I WOULD APPRECIATE A REFUND!
Hi Morgan:
We are so sorry you are experiencing this. Please message us directly so we can address and resolve this issue for you.
Best Regards,
LiveCareer
I only used the program once to create a resume and forgot to cancel my account. Come a few months later a hefty charge came from them that I had forgot about. Customer service was helpful, refunded me the charge and terminated my account for me in less than 5 minuets. Great people to work with.
Hi Alexander:
Thank you for this fantastic review! We are committed to offer the best customer service experience and take care of our customer issues in a quick and effective manner. We are happy to hear this positive feedback from you. If you need any further help, please do not hesitate to contact us.
Best Regards,
Resume-Now
The tools and tips on this resume builder helped me get a great job. It was so easy to navigate around the site and the helpful hints made my resume building experience a breeze. Thank you resume now I will definitely be recommending this site to friends and family in need of this type of assistance.
Hi Kris:
Congratulation! We are so glad to hear that you were able to find a job. Thank you for this wonderful review. We are committed to offer the best set of tools and the best customer service so that all of our costumer can find the perfect job. We wish you the best of luck in your new job!
Best Regards
Resume-Now
Customer Service Rep provided prompt service and attention to matter at hand.
Hi Vicki:
Thank you for your awesome customer service review. We want to bring out the best customer service and are thrilled to hear this type of review. Please feel free to contact us in the future if you have any doubts or comments.
Best Regards,
Resume-Now
I enjoyed using the resume builder and the tools were helpful, the only complaint is that once the resume was downloaded it was difficult to format the resume with any changes, I would have to go and make a brand new resume. The customer service was great, although I was calling to cancel the service was great and the rep was so courteous.
Hi Jo:
We are glad to hear that you were able to create and download your resume. However, we are very sorry you had difficulties with the formatting tools, rest assured we will notify our page developers. Thank you for your feedback, we are committed on providing the best customer services experience. If you have any further doubts or comments please feel free to contact us.
Best Regards
Resume-Now
The lovely lady who helped me with my resume was professional and very pleasant. She assisted me in a timely manner and answered all my questions. Thank you!
Hi Assunta
Thank you for this amazing review! We are so glad to hear that you had an excellent experience with our customer service and were able to help you get your resume done. If you have any further doubts with your resume, please feel free to contact us.
Best Regards
Resume-Now
I had to cancel my subscription, and the person who helped me was awesome! Fast and easy, and I didn't have to talk to a computer.
We're always here to help whenever you might need us, Jeff!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marty!
Thank you for sharing your experience with us! Please know that every day we strive to make our customers happy and we're glad to hear that Iris was able to assist your concern. At ResumeNow we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thanks for taking the time to tell us about your recent experience with our service. We wish you much success in your job search Marty!
Best regards,
ResumeNow