Restaurant.comReviews 866

- No one to answer questions so no customer service
- restaurants that changed owner and they don't even know of the certificates
- Really bad restaurants that no one would normally go to are listed

Went in with wife and kids got the smelliest server ever, wife got propositioned, got cold bad food tweeted about it was contacted by general manager and was told no such server worked there and was never offered any compensation for the bad food or being overcharged for our appetizers or being sexually harassed in front ot our children just poor management from start to finish. I see why fridays and chili are more popular they probably dont call there customers liars

I purchased 6 coupons for 6 different restaurants from this website and attempted to redeem them this month on different days. None of the restaurants excepted the coupons and stated that they had never signed up with Restaurant.com. The only thing restaurant.com offer you is a credit to purchase another worthless coupon. I would like a total refund but you can not reach a live person. I have a feeling this website is ran by a 50-year old unemployed single man living in his parents basement! Basically, they are just like Entertainment.com. SCAM ARTISTS!

This is a horridly unstable app. I have complained for months now.
I have uninstalled. Downloaded and re-installed.
Still it is a piece of junk.
I even got a new Galaxy S6. It will not work on there.
You buy your credits.
You go to the restaurant.
It will NOT load your coupons to display to store owner.
On your second try it will freeze up and say - You have tried too many times. Wait awhile and try again.
This app should be Removed until it works property.
You will end up paying Full price with No Discount.
Horrid.

We have been going to the Inn for many years, but recently we found that we were less than happy with the service. There is no reception room, so when guests come in they stand in the way of the busy servers (who ignor you) and you are also in the way of other people coming in... and going to the restroom. The most recent visit was very disappointing; they forgot to bring my salad, when the server came to fill the water glasses, she delivered basically warm water without any ice; the dinner of scallops was mediocre at best. The server brought our plates to the table and did not warn us that the plates were seriously hot and I actually burned my fingers touching it. We had to wait forever for the checks despite the restaurant not being that busy. We had to flag down the server (once we got her attention that is). Disappointing to say the least.

I got an email from groupon who i have used numerous times stating that ONE DAY ONLY you would get a $25 restaurant coupon from restaurant.com. Having never hesrd if them i went down the list of restaurants and only found one nesr me. A sandwich shop. Thats cool, i thought. Three of us could go for a $25 lunch for 4.25. Yay. I bought it. When i printed the certificate it stated that i had to spend $50 at a sandwich shop to get the $25. What? I wasnt told in advance. At that point i researched restaurant.com and found they were the biggest scam out there. Shame on u groupon. I will never buy from u again. Your credibility just plummeted. BUYER BEWARE.

Entered in my 2 gift cards and when I went to redeem they were gone! No balance! Entered them in again and there was an error that the cards were already used. But I never used them.

Emailed customer help, and they sent what seemed to be an automated message on how to enter in the gift card. Emailed them 2 more times and nothing, no response.

This garbage site seems like a major scam.

I purchased certificates of 3 different restaurants, they charged my card, sent me a confirmation email with a link to print the certificates with a surprise/shock waiting for me. My account says( as of this moment) "There are no certificates for this account". I first searched for the phone number to reach the customer service representative, but there is no phone number at all. However, I sent them an email with the details, and guess what, they replied with the general information on their website. I tried to get to a live person but all in vein. Now, I am worried that they will use my credit card illegally. I also contacted my credit card company and informed them about it, they advised me to dispute the charge, which I am going to do now.
Big NO NO, stay away from the temptation of getting discounted certificates from this website.

Let's say you purchase a $10 certificate for $5. Well, the minimum purchase required at the restaurant is $20. So overall, you are only saving $5 off of $20, and of course the certificate does not cover tax or gratuities -- not worth it unless you were going to order at this restaurant any way.

I bought a certificate for Mongolian BBQ. When I called the restaurant, they said they did not accept this. Restaurant.com did NOT give me a refund, only store credit.

The selection of restaurants available if you are not in a big city like New York, Chicago, DC, etc. is poor

The website is difficult to use and does not have great support.

Also, some restaurants will have their own rules for redeeming that certificate, that aren't explicitly stated on the certificate itself. Not usable towards delivery, take out, on alcohol, etc.

I went to a restaurant where the food should have been no more than $10 or $15 had I paid cash. I brought the $25.00 gift card and I feel like the waitress inflated the prices of the food and drinks so that she could use the entire $25.00 card. They also placed a restriction that I could not order take out but that I needed to dine in. The restaurant.com ap is awkward to use and it kept freezing on us. I felt like it was a waste of time and effort, not a great value. In my opinion, just use cash or credit and save yourself the added frustration.

Recently I purchased a certificate and the restaurant told me that they don't honor it. I asked for a refund from Restaurant. Com, but was told that they don't give refunds even when the certificate that they sold ('good forever") is not any good. They offered an exchange, but I want' my money back. By the way, the certificate was purchased only 36 days ago when it was dishonored by the restaurant. A wasted trip to a very expensive restaurant that cost much more than I had anticipated. I would not hove gone there had I known. Beware all of you out there.

Purchased Restaurant.com special for theater ticket and $50 restaurant.com gift card. (Meal and a play right?). The gift card ended up being for wine.com (hello... We don't drink) AND to redeem you had to make a substantial minimum purchase first. This is junk. They don't provide customer service support... I wanted to exchange. And no where in the "small print" did it indicate that in order to use the gift card you'd have to put out an additional 30% or that it would be for some non restaurant entity. I will NEVER use restaurant. Com again