Restaurant.comReviews 866

Bummed.
I first bought some certificates in April, 2010 and could honestly say that I've only "used" them twice. Each time, worked great. But, I missed the fine print on some purchases, so I contacted them back in 2010 and they "gladly" gave me a credit, which they said would never expire. Yes, I have the emails as proof.

My $175 credit has been on their books for the last 5 years because I just can't find anything I want to use it on. There are tons of limitations on many of the restaurants that are listed.

One restaurant told me that they kept telling restaurants.com that they wanted to cancel their offer, (but it still appears) so they wouldn't/couldn't honor my certificate.

I emailed them three times to try to receive my $175 back. After all, they've had it for 5 years! But... no response to date. So I'm giving it one more try to get a response from them and mailing them a copy of my email to their US mailing address.

Then, I Googled "is restaurants.com legit"... and got here. Boo. Guess that was an expensive dinner we had back in 2010. Not happy.

Recently restaurant.com sent out an offer for $100 restaurant egift card and 2 free movie tickets through www.emoviecashreward.com

1st - trying to get the egift card was an exercise in frustration, though apparently the card is in my account now, so given the number of restaurants that refuse to use restaurant.com, I can only hope I can use it.

2nd - after redeeming the emoviecashreward.com codes, and printing the tickets, the tickets were denied by the (valid AMC) theater.

I was really interested in the free tickets, and any food offer was a bonus... restaurant.com has continued to basically say since the movie ticket codes were 'redeeemed' there is nothing more they can do.

My claim to them is that their business partner denied "payment" on the printed tickets... the theater was willing to accept them, but the system showed they were "denied".

So how is that my problem now? It's restaurant.com and emoviecashreward.com's problem to resolve.

Bottom line: stay away from restaurant.com. Much more hassle than they're worth.

Even redeeming any egift card etc is a hassle.

And you have no recourse once you've given them your money.

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Followup from the emoviecashreward.com site is that the cashier needed to "type" the code in, and not scan (she did scan then type) and that I had to prepay the difference in the ticket price and the max $12 prior to her trying to validate (she read the instructions and I assume she did try to validate the max $12 that was stated on the paper).

So, who knows? Buyer beware with these sites. I wouldn't recommend using either.

- Closed restaurants on the site.
- Thirty minute or more waits to contact - if you can get through.
- Lack of variety/new restaurants.
- Used to be good, has gone downhill in the past year.
- Value is good if you don't count what you lose in time when there is a problem.

Purchased a deal to a restaurant I wanted to try. Upon arriving at the restaurant, I told my server I had a coupon. IMMEDIATELY he asked if I had purchased it from Restaurant.com and apologized for the site's misleading advertisement. He told me they would not be able to accept the coupon and that the manager had decided to pull all coupons for the restaurant off of the web because they have had so many people complain about it. I will NOT use Restaurant again. Period.

When I first started using them years ago, they were worth it. But not anymore. For the most part, they only get brand new businesses that are desperate to make it, but then don't, so if you get a certificate, use it fast. They will exchange it for another restaurant, but it's just not that good of a selection. On top of that, they make you spend $20 in order to use a $10 certificate, $30 for a $15 and $50 for a $25. And if they'd hire real employees to sell it to new restaurants, they might do a better job. In order to sell them to new restaurants, you have to pay almost $300, or up to almost $1100. It's gone way downhill in the last few years.

I'm a business owner who is harassed daily by Restaurant.com... I tell them I am not interested in being a part of their certificate scam... they call back, and back, and back! Do not pay for these certificates... I called all the local businesses in my area to ask how the certificates work for them, since they are listed as participants... they all said the same thing "we never signed up with them" and they don't honor these gift cert's!

I had several coupons that simply disappeared off my account.
I have been trying to reach them and got a generic message that they would be responding to my e-mail, but they never did. Do they even really exist?