Reservations.comReviews 6,023

BEWARE! They will charge you USD when booking and expect you to know how to change the currency. Its like 20 pages down and in the greyed out area where you will see the licensing and crap. Then they tell you its on the last page before you check out... ya you have to click a couple things and maximize everything just to see it at the bottom of the page. No one was willing to help and of course everything is non refundable. They are literally crooks and its pathetic how they are still getting away with not putting the currency on any of the prices.

I had an issue with Reservations.com where they booked the wrong hotel, inadvertantly. This was fully resolved and it appears they have a new management team that is working to make things right. Took care of the situation and fully refunded the mistake.

Fine print says there is a $19.99 service fee that is non-refundable. I called Customer service to make sure the cancellation would only cost the $19.99. Customer service stated that the room I happened to select is non refundable for the entire cost of the room plus the $19.99. Lucky me, I just happened to select the only non refundable room.

Keep in mind, I called to cancel less than 5 minutes after making the booking because I realized too late that it wasn't the actual hotel's reservation service I was booking through.

Their fine print also states that I will be charged a service fee for calling customer service.

Do yourself a favour and avoid reservations.com

Reservation screen "Reservations.com-La Quinta,,,"as noted by multiple reviewers deceptively like official hotel site. Room rate $95. Request usual name address etc. room rate $95. Having done business with reputable companies click payment to find they've added about $50 for tax recovery and total bill is $147 vs $114 for actual rate with taxes through La Quinta. Preliminary credit card at Bank of America was to "Hotelvalue.com" and the cleared charge merchant listed as "Getaroom.com", A shell game con.

They present as the hotel themselves. They are not. I booked a room. Immediately upon booking I realized that they were not the hotel. I then did research and found out what they called a Superior room would either be a double bed or twin. I called and e-mailed. MORE THAN WILLING to PAY MORE to insure I had the room I wanted. They said they could not do it because it was non refundable. I did NOT want a refund. I wanted to upgrade. It became very obvious that the staff had NO power. This is a 100% internet company. They are horrible.

I might as well pile on! Reservations.com should be reported to the BBB. Like many, I went to reserve a room on the hotel's website, in this Holiday Inn. Somehow during the transaction, I was switched over to Reservation.com, a company I never even heard of. So, after checking in to the Holiday Inn, I had to depart a day early; instead of a 2 day stay I would just be there 1 day. I notified the hotel and the were ok with the early, 1 day departure. Long story short I called Reservation.com and they refused to give me a refund. I have to provide them the name of the Holiday Inn employee so they can call and confirm that the hotel ok'd my departure. WTH! This is like having to bring a note to school from my parents, allowing me to leave early. How the heck am I supposed to remember the hotel employee's name? There's a special place in hell for companies like this!

If I could give a ZERO review I would. Never use this despicable service. If you need to book a hotel room DO NOT trust these people. I got scammed by being refused a refund and they cancelled my room. So they take my $400 for 2 nights in American dollars and they cancel my rooms so I am left with no place to stay. They tell me that I told them to cancel the room on a taped phone conversation. I told them to cancel the booking when I get my cancellation refund. Well, after 3 weeks of disputing the refund they decline the refund and tell me that I told them to cancel the room. That is their 'procedure' and I was aware of it. Really, I told them to decline my refund and cancel my room. They have it on a tape conversation they tell me. Who are these people. Does anyone know of an agency that defends the consumer and we can shut these despicable businesses down so that nobody else gets taken like this.

DO NOT BOOK ANYTHING WITH RESERVATION.COM. BE CAREFUL BOOKING ONLINE BECAUSE THEY CLONE HOTEL WEBSITES, AND YOU WILL THINK YOU ARE BOOKING THROUGH THE HOTEL WEBPAGE, BUT IT IS THESE RIPOFFS. I WISH I COULD RATE THEM AT ZERO INSTEAD OF 1.

After posting my review, I was contacted three times by Reservations.com to try to remedy this problem. Ultimately they reduced my reservation to one night, and did refund the charges for the night I wanted to cancel. They did ask that I update my review which I am doing now.

This company is criminal. I made a $878 dollar mistake, clicked when I shouldn't. I called within minutes of the reservation being made. I wanted to upgrade but, nope pay the full amount. Their cancelation fees are the full amount. My husband let them know we would dispute the charge on my card and fight it out with them. Never would recommend them, and there should be a class action lawsuit against them. They are a predatory company, only in it for the money. They sucks!

Do NOT book with this company. They quote a much lower rate per night, and AFTER you pay, you receive an invoice with taxes and service fees that jack up the rate to almost double. I had to wrestle with the agent in customer service to get a full refund. They use sleazy tactics to get you to book a room and sleazy tactics to keep at least a service fee.

They added in a ton of tax and fees. $297 room ended up being $424. Thought I was on hotel website. Hotel website charged only $353 for $296 room with tax and fees. I tried to cancel & was prepared to pay the $35 processing fee but they said the whole amount was nonrefundable. Do not make your reservations through reservations.con

They neglect to inform you the real rate and currency, plus ridiculous service charges for using the website. Unless you read the small writing on the side of the currency, room rate and service charges. BUYER BEWARE! And then they say can't refund you unless the hotel agrees. So if you want the refund you have to cancel and hope that you get the money back or else you lose your money and the room you paid for. SCAMMERS!

1. Their site looks like the actual hotel/lodge site, but you are at Reservations.com site.
2. Be aware of additional charges.

I paid additional $162.23 to book through for two nights by booking through Reservations.com

Thought I was contacting Ramada Penticton direct and got talking with these con artists: I just wanted to inquire about rates, agent convinced me to book as there were to be no fees, full refund. Called to cancel 10 minutes later and was informed that there's a $16 service feed to cancel. The agent had read some sort of disclaimer, but read it so fast and completely unintelligible way that fell for it. Disgusted.

I thought this was a direct reservation through Mariott and it is one week before the date I am supposed to check in and the hotel doesn't have my reservation. I will NEVER book through a third party! What a pain!

Made a mistake and did not see their fine print on a reservation. It went throgh as nonrefindable. Called immediately to change the reservation to a refundable one and willing to upgrade to refundable price. Agent just said no. Talked to supervisor and she would not help.
BUYER BE AWARE AND WARY OF THIS COMPANY.

BEWARE check final total before using this site. Or better yet DON'T USE. They add 3 times the actual taxes and fees. Plus an additional $19.99 service fee.

Site appeared to be the online booking site for the hotel, but it was not. You have to expand a box to determine the rate is not refundable. No-are on the text exposed on the page does it say non-refundable.

Called later in the day to cancel and found out everything ways pre-paid - room, service fee, taxes, etc. and they will not refund.