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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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His hotel was sold out so he asked me if I needed help trying to find one close by. He assisted me in finding another hotel and booked everything for me.
Great customer service rep. Help me by providing direct numbers to our hotel as well as answers to questions we had not anticipated.
Greetings William!
We take pride in our customer service, and it's always rewarding to know we've hit the mark. We look forward to your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very professional job well done! Thank you! We will continue to use Hilton as as preferred hotel in thebfuture
Greetings Joseph!
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I needed help with a cancelation as I was booked for the wrong date. Joel told me I had to contact booking.com
Greetings Tammie,
You have reached out to Reservations.com and not Booking.com. If you have reserved your booking with Booking.com we advise redirecting you escalation to them as they will be the point-of-contact to further assist you with a cancellation.
If you need any assistance with a Reservations.com booking, I am happy to assist you! I have provided my email address below for any questions you may have!
Kindly,
Caitlin Thomas
Caitlin. [email protected]
Thank you! I'm so pleased. I needed a last minute stay and Paige helped me find something excellent in my price range.
Just had a good conversation w reservation agent Cesar Hernan. I don't usually fill these out but he was personable, polite, and great to talk with!
Greetings Mary!
We are overjoyed to hear about the wonderful customer service you received from Cesar Hernan. We are so grateful for the opportunity to assist you with your booking and thank you for choosing Reservations.com!
Kindly,
Caitlin Thomas
Jose did an excellent job of answering my questions. He had help, yes. And although he has limited English, Jose came across as clear, patient & good with the public. He will do well in this position. Thank you, Jose. Have a great day!
Greetings Amber!
We appreciate your time sharing your experience with Jose! We look forward to helping you book your next stay and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Pam was excellent in answering some basic questions I had during a call lasting approximately two minutes. This happened after one of her colleagues hung up on me after I said I wanted to ask a few questions before booking. I can't believe someone affiliated with The Penninsula would be so incredibly rude.
Greetings Kyle,
We take pride in our customer service, and it's always rewarding to knowing Pam was able to hit the mark! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Paige was such a big help! I couldn't afford the original hotel I wanted, so she hunted down a great hotel that is in my budget. She was calm and patient with my limited phone technology, and even pronounced the town name correctly! Well done, Paige! Thank you.
Greetings Marlene!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Went smooth and quick
He was very helpful and knowledgeable Guided me thru process without hesitation or hiccups
Greetings BJ!
We take pride in our customer service, and it's always rewarding to know we've hit the mark! Thank you for your feedback and for booking with Reservations.com!
Kindly,
Caitlin Thomas
David is very helpful & accommodating. He made sure we had a good deal and our request were granted.
Greetings Charmaine!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that David's efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Mark, my agent, was able to give me the information I needed to book a Best Western hotel next to interstate 80.
Greetings Carolyn,
We always strive to provide the best service possible to each and every guest and are glad to hear that Mark's efforts are being noticed! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very courteous and he knew what he was doing, he verified everything and was very happy to help us. Need more like him.
Greetings Pamela!
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Stacy was very helpful with my questions on making a reservation. She wasn't able to make my reservation to a certain hotel I needed, but did text me the phone number for me to contact the hotel direct. This was very helpful, saved me time to look it up, I appreciated her help!
Greetings Tracy,
Quality and value are super important to us, so it's great to know Stacy was able to assist you with your travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I spoke with Brandon who was very professional & helped with my reservation for the La Quinta Inn & Suites.
Greetings Marguerite!
We sincerely appreciate your feedback and we’re always happy to hear our customers are delighted! We stand by ready to assist you with all future bookings and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Thank you to Abraham who was especially helpful when I made my booking. I couldn't get into the hotel I asked for but he was quick to know of another close by even though he didn't live in our country. He quickly answered any of my questions and the confirmation message arrived even before we got off the phone.
Greetings Kathy,
We are overjoyed to hear that Abraham was able to assist you with your travel plans! Great customer service is something we strive for and we are excited to know Abraham was able to hit the mark with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Jeanne was super helpful and friendly, she honestly saved my $#*! by getting me a room when there was no vacancy.
Greetings Sabrina,
We are overjoyed to hear about the wonderful customer service Jeanne was able to provide you! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I have a terrible stu stu stutter and the sta sta staff wa wa wa was very he he he helpfa fa helpful and made mm me fee feel like there's nu nu nothing wrong with mm my sp speech very polite person
Greetings Jessica,
Thank you for allowing Reservations.com to be a part of your travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Vincent was very helpful very professional. He was friendly as though he enjoyed his job. He looked until he found me a four star hotel.
Greetings Diane,
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Due to Airport overnight delays I went into in search of a hotel for the night. Jeremy was very cordial and helpful in taking the time to search for a hotel close to the Airport. After a long and stressful day I really appreciated his support, understanding and kindness.
Greetings Better!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with Jeremy! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Kristin!
Thank you for choosing Reservations.com, we look forward to all your future travels and hope you keep us in mind for your future travel needs!
Kindly,
Caitlin Thomas