Reservation DeskReviews 519

I canceled my reservation a week ahead of time they told me they had to call the manager to get in OK then they came back and said the manager didn't OK so I called the manager at the hotel. He says he has no control over it. They never talk to him so they lied and I found out they get to keep the money The hotel never gets any money because I didn't check in. They're corrupt as hell. I'm gonna sue the $#*! out of them lying. I'm gonna Attorney. I have nothing better to do than spend more time in court.

We had email confirmation but when arrived there was no space at hotel

Hotel staff was just as horrible

I asked if I was talking to the front desk at the hotel and told yes. I was billed $45 extra fees on a $89 room.

Tonight on we called to book a room at the super 8 in Clarksville Tn on Christmas as we were driving home. I asked if I was talking to the hotel directly and the person lied and said yes. I asked for a first floor room and reiterated several times that we had two small corgi dogs and needed a first floor room with pets. He said no problem. He booked our reservation and when we got to hotel I was told they do not guarantee first floor and there were signs everywhere saying no pets. I was mad. We had to book another hotel and luckily we got a room.I called and the liar scammers at the end of the line would not cooperate so I reported the charge to my credit card company. Be careful if you call these people. They will lie and steal your money.

In my opinion, this site is a scam. I goggled the hotel where I wanted to stay for 3 nights. ReservationDesk.com first popped up. I called and I was led to believe that I was, in fact, calling the reservation desk of that hotel. When booking my reservation, the CSR mentioned nothing about any additional fees, just the nightly room rate. I know that taxes are added to any hotel reservation. However, it was only after I had booked a non-refundable stay and received my confirmation that I saw that I had been charged not only the rate for the 3 nights ($392.00) but also $135.46 in Tax/"Service fee"", along w/a $15.99 service charge and a $5.88 "Property Fee". L did not learn of these additional undisclosed fees until receipt of my invoice. I also later found out that the daily room rate I paid was actually close to $30 per night rate greater than that the hotel actually would have charged for those same dates. I was not aware of this deceptive discrepancy until my stay at the hotel. When I called ReservationDesk.com to complain about both the undisclosed exorbitant "service charge", along with the undisclosed "property fee", and "service charge", as well as the inflated daily hotel rate, I was met with rudeness and arrogance by the CSR. He was completely unable or unwilling to explain these extra excessive fees & charges or inflated daily rate. He was extremely rude and started yelling at me. I asked to speak with his manager but he said she was unavailable. This site should be shut down for unscrupulous and unethical business. You should avoid this site at all cost... as it will cost you plenty extra to boom through them. I also plan to contact the Better Business Bureau.

DO NOT work with this company! They posed as Days Inn and added over $36.66 dollars in "taxes and fees" that they refused to explain and break down even though they were the company that did the initial charge. After doing more research I've learned that countless others have been scammed as well. My credit card company is disputing this and had to send me a new card.

They probably take advantage of SEO tactics and when you try and search for your hotel to call you ended up calling them and placing a reservation with them they charge a service fee of $15.99 that they never tell you about. I immediately call and cancel everything and then demanded the service fee to be reimbursed. They did send an email confirming the refund pf everything let see if I do ended up receiving it

Never, ever book a hotel through this agency. I called and booked a room for a month. When I arrived at the hotel at midnight, I found out that my hotel room was reserved for one night only. The person who made my reservation barely spoke English. She didn't write any of the data correctly, but that's why she knew to write the number from my card. After complaints that lasted for a month, an unpleasant character told me that it was not their fault that my room was booked like that and that I would seek all the payment I had from the hotel that charged me for the room for that night. They charged me $15.99 for the booking service. And there was nothing from the service. If I could I will give them big 0!

We booked hotel accommodation for a funeral only to find out that we were charged double and in US currency. We are in Canada staying at a Canadian hotel and my bill showed up with added fees and the total only displayed the price with no currency identified. When I reviewed my credit card statement none of the prices added up and on top of it the bill showed up in US dollars. The agency was horrible. They arbitrarily decided what I was going to be refunded and it still was short over $100. They couldn't give us an answer. I would NEVER use them or book with them again. Be very aware.

I was lied to by the booking agent. Stay away from this company. If you are booking a hotel in Canada and they ask for your zip code hang up. They will increase the price by 50% just to book a room for you

An error was made in the charges I was quoted and after several phone calls they did resolve the issue.
I did keep notes when I made the reservation and they did review the recorded phone call I originally made to substantiate the error. I was happy with the resolution.
Whenever you book through anyone it is always wise to check the charges on your confirmation email while on the phone any agent.

My husband and myself made a reservation on 11/10/2023 and cancelled on 11/11/2023, received confirmed email that I would have a refund of the amount, still nothing, called 5 times and was then told refund would be on my card 12/1/2023. I am literally on the phone now with TravelPass, and I have to explain the story ever time, SO FRUSTRATING! I would never recommend this company and I am in the travel industry. I will now be asking every company/ hotel/ vacation site if they are affiliated with this agency, if so IT"S A NO FOR ME. FRAUD may be just it, I have reported this business as well...

They booked WRONG dates they have UNHELPFUL customer service and still charged us a service fee for THEIR MISTAKE

I just don't enjoy being lied to and I can't believe that this got passed me. I went on the internet looking for a specific Hotel in SC and thinking this was the hotel site for Hampton Inn reservations. The thing that aggravates me the most is that they make the site look like it is an authentic Hampton Inn reservation site and not their own. After going through the process something just didn't feel right, so I asked several times is this a 3rd party booking site, or is this Hampton Inn reservations. He replied back to me that I have reached the right place and this is Hampton reservations and that they would get me squared away with the right price and room. I just hope none of my stuff gets compromised over this silly crap. HEY RESERVATIONS.COM STOP SCAMMING PEOPLE for your little profit. I hate dishonest companies like yourself that do this to customers just trying to do the right thing for their travel plans and you screw them over. I am traveling for a family funeral and the last thing I want to worry about is dishonest schmucks like yourselves...rant over. I hope that you guys get audited by the BBB or some other entity and will somehow make you legit or just shut you down. On a positive note...I did confirm with my Hotel that it was the right reservation and dates. The sad part is the Hotel gives funeral rates, which I did discuss with the so called reservation specialists that was not Hampton and he said I could check with them when I arrive (Which is another Lie). So I lost out on a better rate and stuck with a BS service fee from them of $51.00 dollars, which again they do not discuss with you until they charge you.

Booked a room through Travelpass, was quoted a price for room, was told that they couldn't access the hotels reward program. After giving info at hotel check in was given receipt for room reflecting a price of $130 less than quoted price. When I called Travelpass' rep she stated that the charge she saw they levied was $80 less than what they charged my card. After sending them the documents requested for their investigation including hotel receipt and copy of charge on bank statement they said they would get back to me. Three days later I get an email stating that they saw no discrepancy and my request was denied. Basically as was clearly shown by the supplied documents their "investigation " was lip service. Never again!

Had a horrible experience, was booked for the wrong room on the wrong day, the hotel wouldn't give a refund as it was the agents mess up not theirs. After fighting with travelpass they were finally able to confirm the agents mistake and have sent me a refund. Happy to have it all resolved now, hopefully next time this doesn't happen again

Buyer beware! Reservation Desk is basically a software company out of India that solely is in the business of discount hotel reservations and not customer service. Expect know loyalty or customer service if you come up against their policies! This is a company that is only interested in taking your money and not giving it back under any circumstances!

Made a reservation, total was more than advertised $$$$ was immediately withdrawn from my account. I cancelled reservation less than 5 minutes after making the reservation. Now I have to wait 8 to 10 days before they credit my debit card. $900.00
DO NOT USE RESERVATION DESK!

Spoke no English. They hung up on me multiple times. Spoke to an Alex and George. No way that was their name. They need to be fired!