Reservation DeskReviews 519

Horrible service! The person on the phone was terrible, couldn't understand and was soo slow in taking the booking. I was told I could cancel the booking but when I went to cancel, was charged. It's been a wild goose chase trying to talk to an actual human and get my money back! Don't book through them!

I intended to book with the hotel directly. My google clicks somehow brought me to a "reservation desk" which to my knowledge seemed like the booking page for the actual hotel. What a surprise to find out it is an external third party manipulative website charging me $40 in "taxes". I should only pay HST on any goods and services. Then the kicker, a service fee for the privilege of allowing them to redirect me in such a sneaky fashion. My emails to *******@reservationdesk.com went unanswered. To be clear, the first email was pleasant and just a little confused about the charges. When I heard nothing back, I called the hotel. Who actually laughed and told me they hate third party websites and wish people would just call the hotel directly. I mean seriously, the hotel would match the pricing. CONSUMER beware of this one in particular. They are arguably the worst I have ever experienced when it comes to third party booking sites. If you get directed to anything that says "reservation desk", trust me, back out and shop through another avenue. If I could give zero stars I would. Shame on you!

While the booking was done, accounting practices are suspect, they would not break out services and taxes charged NOR did the amounts compare to the charges from the hotel > I give them a zero for customer service. I tried repeatably asking for breakdown and credit -NO such response was provided, nor would they advise what taxes were or provide breakdown. CRA will be next on my call list.

Booked a hotel near Toronto airport and was told my parking for 6 days was included as well as airport shuttle when indeed neither was included. I called the actual hotel to confirm everything and Good thing I called or I would've been blind sighted last minute. When I called reservation desk to cancel because the agent lied to me twice they denied giving me my $$$ back because I didn't purchase a cancellation booking. I never would've booked that hotel in the first place if parking and shuttle wasn't included. Waiting on it to be escalated but the run around for this is absolutely unbelievable. Never never never again. Do not use this site. Priceline or Expedia are at least reputable

Traveling 802 miles with elderly adult with broken leg,//CALLED and made reservation for today//received email and noticed it had tomorrow's date on it//contacted every number given to tell them the agent made a mistake- reached out to the hotel directly who was ZERO help- 3 hours of frustration spent on the phone only to have them say they would not gaurantee any refund and would not check into it for 5-7 business days either. Pretty pathetic taking advantage of elderly! This is total scam STAY A AWAY FROM ReservationDesk.com! They are frauds!

Our experience with them involved a fraudulent transaction where they accepted our payment but failed to make the necessary reservation. Upon contacting the hotel, it was evident that no booking was made. The company provided us with fabricated reservation numbers that were of no use. We strongly advise against using this company.

Early September a duplicate reservation was made at a hotel. After explains the issue the hotel manager approved a refund for duplicate booking.
However, after talking to three different connection I got hold of Travelpass.
It took them over a month to process the refund. No apology or compensation of any kind.
Be careful with this company. Will never book with them.

I arrived at the hotel and the first room that I was assigned was on the 4th floor where I stepped off of the elevator and got a horrible smell of weed. I went to the lobby to request a different floor and had to take a different layout (downgrade) to be accommodated. The room I was shown was not the room I was assigned. I went to the room and it was completely disgusting. There was mold on the lampshades, surfaces, curtains, and blood spots on the walls. I left the hotel and found a new place to stay after reporting the concerns to the desk attendant and showing her the pictures. She recommended that I reach out to obtain a refund.

I reached out via phone to discuss these issues with your company on October 5,2023 and expressed my concerns and requested a refund. I asked for a confirmation number for the call and was told there wasn't one but I should hear back in 7-10 business days. I have had no correspondence since then from your company. What can I do now besides reporting this to the BBB and the health department?

Company misrepresented themselves as the reservation desk for the hotel I was trying to call. They they quoted one amount for the cost of the hotel and yet billed my credit card for much more. Canceled the reservation but they did not return my money.

These people should be in jail!

I would give them a BIG NEGATIVE 5 star rating. TRAVELPASS is a big fraud! They reserved the incorrect dates. They have defrauded us while booking a HOTEL reservation by providing us with incorrect dates and now will NOT refund for their mistake or change to correct dates. I asked for a voice recording of me asking for the incorrect dates and was denied. Their customer service is horrible!
Please stay away from them if you don't want to lose your hard-earned money.

I inadvertently made this reservation thinking I was going directly to the hotel. I later made a reservation directly with the hotel; there was no need to prepay and the rate was LESS THAN Reservation Desk's cost. Additionally, RD charged a service fee of $15.99. I canceled the reservation within 20 minutes (luckily I paid for the luxury of a late cancellation) but they did not refund the $15.99. I will be sure to NEVER book through this company again. Big Rip Off..

My husband asked specifically for a in room jacuzzi/hot tub for our 25th anniversary. Rep assured us several times that the room was an in room jacuzzi suite for $250. Got to hotel, no jacuzzi or hot tubs on premises at all. Hotel reps said they're notorious for lying to their customers about availability and amenities. Very disappointing, left us scrambling and wasting our time trying to fix their lies.

I do alot of reviews for different places and try very hard not to leave negative reviews this will be the exception the wife and u were celebrating our 25th anniversary called reservation desk tried to book a room with in room jacuzzi asked the lady on phone multiple times she assured me multiple time there was one in room not only was there not one in the room but not even in the hotel fortunately I get to spend the night with the love of my life and I will not let it ruin the wonderful night we are gonna have together just a let down to be flat lied to from this company

I accessed hotel online with hotel photo. There was a tab "Reservation Desk" which indicated this was the hotels direct reservation desk. I called and was not informed this was a booking co for multiple booking co like Expedia, Priceline, booking.com etc
I paid upfront with only one day to cancel. The price per night was twice as much as the hotel charges
Buyer Beware! Do not use this site.very misleading! I even asked "is this the reservation desk for Comfort Inn, and the agent said yes,which is very misleading. Also, agent had very heavy accent and difficult to understand, which I think was Spanish. I only speak English

I was traveling across Canada and called a hotel to book for the night. How i got on this site I don't know. Anyways, I told the girl on the phone there will be 3 of us and 3 animals. 2 cats and 1 small dog. The girl said yes the motel says they accept pets. We pulled in around 7pm after a very long day and was told they used to accept pets but they no longer do so my animals will have to sleep in the car. No I said that is not acceptable. I said just give me a refund and I will find a different place. I was told they didn't have my money yet as this company did and to go after them as there is nothing they can do at their end. Next morning I called this company and was told no refunds. I said I was told it was animal friendly and the motel told me they were not anymore. I said to the girl I just want my money back. She said she has to talk to a Supervisor because she agreed with me and said she was going ahead to update their site. I received a callback stating yes I will receive my money but it will take 5 to 7 days. 7 days later I received a letter saying sorry but no refund because the motel kept the money and wouldn't refund it. So knowing all this they still gave my money to the motel knowing they were in the wrong and told me too bad so sad now go away.
This company STOLE my money.

The worst experience they pretend to work at the hotel charge more than the room rate make additional unauthorized charges on your credit card. Booked the wrong room just hang up when you call for refund. The guy who answered the phone is on a cell phone you can hear dogs barking he's outside somewhere and pretending to look up your info on a computer.

Used reservation desk for the first time. Reserving my room was easy. Contacting them afterwards was not. Tried to contact them via email- a phone number popped instead. They really want you to call. Tried to email- it would not ho through so I called. The number had changed but the number you call is affiliated with them but they really want to give you a voucher and a sales pitch. I finally reached someone and was put on hold for 12 minutes before the phone disconnects. Called back. The next person let me know that they could give me the number but only AFTER they tell me all about the voucher even though I told her multiple times that I was not interested. I hung up. Called agai- same thing- they would only put me through if I listened to the spiel about the voucher. Adamament that I had to listen. I hung up. 5 tries and 20 minutes and still not able to get through to them without hearing about a voucher I did not want.

Today I contacted the reservation number for a Country Inn Hotel. The number came up on a google search. I explained the date and details of my reservation believing I was speaking with the front desk. The person on the phone did nothing to discourage this. He gave me a rate and extra costs for my dog. I was satisfied and gave him my credit card to HOLD THE RATE. I was then sent a confirmation text. The e mail took some time to arrive as he had the address incorrect.upon reviewing the invoice I stated it did not show the pet costs were paid. He said not to worry all was good. I did not want to deal with this at check in. As an issue at which point he transferred me to what turns out to be the ACTUAL front desk. They advised my reservation price did not include the costs for the Dog. They also advised the pricing was substantially higher than their going rate.

So they:

Lied about what was included
Charged my credit card for 100% of the inflated reservation
Never disclosed non refundable service fees
Inflated the real rate substantially

I have contacted Visa, my Bank and the Better Business Bureau. This is a fraudulent company scamming people daily. Visa, Master Card should block them from having accounts. The Hotels allowing them to book there rooms should be held accountable also

John did my booking on October 7 I spent over 50 min with him to choose the hotel and do my booking for 3 rooms at the falls inn,
I have asked him 3 times is the breakfast included and he confirmed that.
Once I arrived to the hotel they confirmed that the breakfast is not included,
However I have spoken with Chris and his supervisor Norma, both said we can't sort you issue until we listen to the call.
I have my family and friends they don't care to sort you problem fast.
They don't care to about your vacation, I don't think I will use this company ever again.
Un-trained agents and un-helpful supervisors.