ReptileCityReviews 339

Ordered an African sulcata tortois after reading many posts about never order on line. Totally satisfied with purchase and shipping. Animal arrived active and hungry. Heat pack in box was still warm overnight from Florida to NY. Animal was active in its shipping container. It ate a little upon transferring to temporary container. Took a 15 minute soak and slept the rest of the day and night. Got up this morning and ate like a pig. Made a nice healthy poop and has been actively exploring. Couldn't be happier with my experience. Thanks.

We ordered our turtle on January 8th, we were told based upon the shipping option we chose that It would be up to 30 days. That 30 days came and went. My wife followed up at that point and she was told it would be shipped out either that day or the next. That came and went with no response or update or anything from the customer. I followed up on the 20th of February, and I was told it was shipped out that day. The turtle finally came on February 22. It was mailed out in the worst fashion/means... it was shipped in a small packaging(I'm sure that part was correct), but than that was wrapped in newspaper, then it was put in a small box (which did have really poor scissor stabs for air holes, and then it was placed in a flat-rate 2 day shipping envelope(which had no holes). There was nothing on the packaging about "live animals." It is clearly stated when you do a basic search online, that live animals need to be shipped "one day shipping." When I called to talk to them about our experience and how it was handled, I got no apology or concern at all. I got off the phone feeling like more of a hassle, and my order was not important. We will not do business with this company again, and if they treat all their customers this same way, I am sure they will not be in business long.

Haven't received my package because I chose 30 economy express, and it has only been 10 days. I know how to read unlike half the people freaking out. Ordered a $30 snapping turtle on the 10th. Order status is pending, card was charged. No issues yet. Honestly if the turtle arrives dead I probably wouldn't be too butthurt anyway. It's just 30 bucks. I'll just buy one somewhere else. Boohoo. If you want something expensive buy it in person. You wouldn't order an automobile online would you? I will edit this review accordingly once I receive my product.

Definetelly one of the best exotic animals store ive ever been
An amazing variety of reptiles, morphs, tanks and accessories in general including a really friendly crew that would love to answer any related questions you may have.

This guy is a crook. I ordered a five lined skink it died within the 10 days or so live guarantee or money back. I took him to the vet b4 he died and the vet said he was infested with protozoan parasites and that my lizard had a high mortality rate even with treatment. I called Felton and he said somewhere along the lines tough noogie. He wanted me to send vet records for proof. I asked to have another lizard and he was out of stock, so I ask can you send me another species and I could pay the difference. So I picked a Western fence lizard than paid expedited shipping. I waited a week and no lizard. I called to ask about my order and he still hasn't processed it yet. I ask asked when and he said when he was damn good and ready. So I asked for a refund and he said gladly and hung up.
What a piece of $#*!

Love ordering my reptiles from Reptile City. They have a wide variety of reptiles amphibians, invertebrates and pretty much anything you need to house your new family member. The prices are very reasonable. The ordering process is very easy and they are prompt with keeping you updated on the shipping process. Ordered a smooth headed caiman this time. He arrived early and very much alive. Excited to add him to the family. Definitely a forever customer.

The owner is very knowledgeable and answered all my questions and offered good advice! Great place to get a Reptile! Good deals to be had!

ReptileCity stayed in touch with me from the time I placed my order till after my animals were delivered. My red eye tree frog and day gecko arrived alive and appear to be healthy. They are both captive bred so I don't anticipate any parasite problems. Thanks for providing a shipping date of my choice. My mind was at ease knowing the status of my shipment every step of the way. Looking forward to doing business with ReptilesCity again. Also thanks for the YouTube videos. Keep emphasizing animal husbandry on videos. I feel confident about your products. God bless. " Whooz!"

Just received an aquatic salamander for my almost 10 yr old daughter from Santa via UPS. S/he is as adorable as expected and appears active and healthy. Hopefully we have done adequate research and preparation for our new pet. Due to an epic momfail, I wasn't home to sign for the package (that I arranged) this afternoon. ReptilesCity was extremely accommodating and helpful bu getting UPS to hold our box at the local processing center (WV) for me to pick up. Looking forward to the care of our salamander. If my husband didn't ban any additional pets, I'd absolutely use this business again!