ReptileCityReviews 339

Less than a week ago, I ordered two amphibians that have become a rarity on the market. The amphibians came in a very timely manner, and were in picturesque health. Reptile City did everything they could to accommodate me, and make sure the package arrived as promise. They came through on their end.
I would like to also address the people that have posted which have stated that Felton Willis is rude. I work in customer service and shipping myself and know what it like to deal with unhappy/disgruntled customers. From my experience, these type of individuals initiate an issue first by being rude and disrespectful themselves. Then when the other party (i. E. in this case Felton) takes control of the situation then it becomes known as "being rude". I spoke with Felton twice via phone and both conversations he handled the situation very professionally. Therefore, I have a hard time believing Anna W. And others which have seemed to use the same statements because more than likely they're the ones that started the correspondence off being rude.
Anyone thinking about using this company, I would reccomend so. Not too often you can put trust in strangers, but your trust won't be taken advantage of with this company. I am 100% positive anyone ordering with Reptile City will have as good of an experience as I did.

I ordered 2 southern toads from him, when I got the package it had no heating or cooling pads to help the animals with shipping and it took two days coming from Florida
Open the package and one toad was dead stored in the same container with the live. Called him and he said he would send a new one, the live one died a day later called him again and he was extremely rude and anti social, he told me they only cover shipping and they have no warranty if the animal dies after he said he will send me 2 more but if they die he will NOT send me more or refund me
Reading the reviews I'm probably just gonna report him, he is just sending me sick or dead animals
The pictures below are of the dead toads

I placed several orders with ReptileCity this summer. My goal was to re-stock green anoles in my back yard pool area. I have fond memories of playing with green anoles as a kid and wanted to see them running around the pool area. Mr. Willis came thru!

Mr. Felton Willis accommodated me with each order I placed and gave me great advice. I admit that I can be heard headed and impatient at times. Mr. Willis worked around my impatience at one occasion and gave me some free anoles to replace some that did not fare well.

Mr. Willis was quick to respond to my emails and quick to deliver my animals. He worked around my schedule twice when I could not be home to accept delivery of anoles. I look forward to continuing to do business with Mr. Willis!

Thank you,

Derek Iden

My 5 baby turtles all arrived live and healthy. This company was lightening fast getting my order processed and shipped out and you can not beat their prices with a stick. Most sites charge at least 30$ just for shipping, this company shipped for free if you spend 25$ my whole order was less than shipping alone with other companies. I homeschool my daughters and we are studying turtles they are so excited to learn hands on. I would recommend this company above amy others

Asian Forest Scorpion CB babies, buy one get one free. I didn't have any problems whatsoever, I emailed Felton with questions that I had and he answered almost immediately. I opted for the free shipping that could take up to one month but I placed my order on September 2nd and it arrived on September 8th. That's Awesome! All the scorplings that I received are healthy and they were packaged great, the container they were in had damp sphagnum moss and they were packaged with newspaper around them inside of a box. Reptile City definitely cares about their customer service and their animals. THANK YOU, REPTILE CITY! (You can only see three in the picture but there are more, all are healthy).

I would like to express my gratitude to Mr. Willis at Reptile City. I had placed a $500 dollar order on a pretty rare species and received them both alive and very healthy. I will say as a consumer read all the fine print when ordering a live animal that is being sent in the mail. Mr Willis sent an email the morning they were shipped so we could arrange to be there when they arrived. This is the consumers responsibility. I could not be happier with the speed, service and quality of reptiles that i received.

This is my 2nd purchase from Reptile City,... my 1st was a baby python
With free 30 day shipping. It took less than 10 days for me to receive
My new baby python perfectly healthy and eats great. I can't remember
What the box was labeled as but I didn't order a box, I ordered a
Python. I wasn't keeping the box,. I was keeping my Python. And that's
What I got a perfect healthy strong eating baby python.My Son
Loved my baby Python so much I decided to go ahead and purchase him a
Baby corn snake. I also choose free shipping for the baby corn snake. I
Purchased on August 31 and received my baby corn snake on September 8. Again
My baby corn snake was perfectly healthy, sorry to all people out there
That is more concerned about what was written on the delivery box than
The actual condition of what was purchased,... but my corn snake was
Perfect and the delivery box was trashed,... My son is extremely
Happy,... baby corn snakes are very gentle and can move very quickly.
Another great addition.

The main advice I would give customers
That purchase from Reptile City is to keep an eye on your email account
For emails from Reptile City, because you might not get multiple days
Notice before you receive your delivery. More like 1 day notice before
Or same day notice early in the morning. I have no issues with this
Since I always have somebody available at home to receive my package.
Just a heads up for people.

I will be purchasing a Bearded Dragon next.The
Bad reviews I see able Reptile City is surprising to me since my
Experience with them has been well. I have even called and spoke to
Somebody over the phone before. All I can say is different people have
Different expectations. But for me Reptile City is batting 100.