On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I recently purchased a couple shirts from this company and was very happy with the whole experience from the email response time from moment of order all the way through notification of shipment and then receiving the shirts. Everything was timely and straight forward.
I was told that I was going to be receiving my shipment in a week or so and it showed up only a few days after ordering, the shirt itself is high quality and has quickly been made a favorite to wear
Awesome! We always try to ship orders as soon as we can :)
All items came on time and there have been no problems every time I have baught from them! I would recommend this website to anybody, and I can see myself buying from them again in the future.
Thanks Eva, appreciate your nice words of recommendation! :) -Stepan
Cool idea to do a fundraiser or fundraising event. The products were received as described. Shipping didnt really take too long either.
That's great to hear, Jennifer, thanks for your review! -Stepan
This is a great idea especially a great way to fundraiser for different charities. I have so many shirt at home that when I want one I feel a bit guilt for spending more money but I don't feel as guilty here because some of the money goes to charity. I know I'm helping people out just by doing something pretty simple and something I would probably be doing anyways. I also know that many of these gain more buyers than thought so the clothes take a bit longer, I'm sure some people get upset about that but I really done mind. It just means that the campaign was more successful and means more people will be helped.
Thanks for your review, Sara! We do our best to keep any delays to minimum even with high demand :) Thanks a lot for your support of the causes we represent. Best, Stepan
I ordered a tshirts and was quite happy with my product. Good quality, sized perfectly, delivered as expected with no problem. I highly recommend represent.com
Thanks, Sam, glad to hear you were happy with what we do! :) All the best from the Represent team, Stepan
Nothing I have to say is negative all positive! Great products... great softness... good communication if ther is any at all!
Thank you, Andi! :)
I used this company for t-shirts for a charity event for breast cancer. When they arrived, LATE might I mention with a lot of issues with customer service, the shirts were in a CUSTOM INK box. The online company for custom made shirts. So you're telling me by the box that I solely payed for a middle man between me and Custom Ink. The shirts on Custom Ink were significantly cheaper. This means I paid significantly more for t shirts, solely to have a company pay another company for shirts that I could've ordered directly from Custom Ink for much cheaper.
Hi Charles,
Thanks for taking the time to drop us a review! The story of Represent.com is a spectacular one and does indeed include an acquisition by CustomInk a few years ago. Since then we're very happy to keep representing many great causes and work on some incredible projects with amazing charities and personalities from around the world. All this still under our original brand - Represent.com - but enjoying the support from CustomInk, one of the biggest and most experienced companies in the printing industry. Thanks to this "marriage" we have significantly improved our printing quality and services and we look forward the deepening our cooperation even more in the future.
As for the issues with customer service and the delay you're mentioning, I'm very sorry to hear that and please accept our sincerest apologies!
If you're interested in some more details, feel free to contact us at [email protected] and we'll be more than happy to talk:)
Have a great day!
Stepan | CS, Represent.com
Had an issue with my order which was sorted out as soon as I contacted you. Very happy with service and delivery. Would definitely use you guys again.
Oh, I'm glad to hear managed to resolve the issue, thanks very much for your nice review! :)
I loved the items from Jenna Fischers fundraiser! The service was great too! I received one of my items even sooner than they originally had said! Thank you
Thanks so much for your support of this great cause, Gail! :)
Somehow a very old address was selected during PayPal process. Represent wouldnt fix even though I contacted them about a month before it shipped. I wasnt able to fix through UPS so Im just out of luck and will never see the $40 t-shirt I waited almost 2 months for.
Hi Adrienne, thanks for letting us know about this issue through this platform and I'm very sorry that this has happened. Please do email us one more time at [email protected] explaining the situation and we'll make sure to issue a compensation for you:)
Hope to hear from you soon!
Stepan
My purchase was for a charity t-shirt. When ordered, it gave the expected timeframe for shipment. The t-shirt arrived, very nice, all as described. Arrival was about when expected. No issues.
Thanks David for taking the time to write us a review! :)
They sent me 2 goods of same kit shirt and cap in 2 separate shipments! They are crazy, will never buy again from this website!
Hey there, Thanks for your review and I'm sorry to cause this disappointment! Unfortunately, shirts and caps sometimes need to be printed at a different printing facility and have to be packed and shipped separately. Thank you for your feedback, though, we're instantly looking into ways of improving the shopping experience at Represent, so we're definitely taking your words into account :) Thanks again and have a great day! -Stepan
Besides the sleeves being a little long the clothing appears to be very well made and has held up in the washer and dryer, they were also very easy to deal with. They kept me updated throughout the march campaign until it was sent to me and they made sure to follow up as well.
Hey Ashley, Thanks a lot for your detailed review!
Package delayed twice; been waiting almost two months. For some reason they want me to write at least 100 characters, but I dont have anything else to say so this is what you get.
Hey Ryan, I'm very sorry for the delay! Would you mind specifying, which campaign have you purchased from? Please let me know and [email protected] and I'll be more than happy to issue some compensation for you :) Hope to talk soon, Stepan
I didn't have any issues with checkout, it was super smooth and intuitive. I appreciated the ability to edit my order after the fact, since I needed to change my shipping address. I would have liked to be able to add to my order after checkout as well, instead of having to make multiple orders. In my case, my mom decided she also wanted to support the same campaign by buying a tshirt, and I had to go in and make a second order for that. I'm not sure if what I'm asking is even possible, but maybe with a reconfirmation of the card number it would be? Anyways, its a great site with a great goal.
How is it that Im charged almost $50 for a long sleeve gildan shirt that costs maybe $5 ordered in 4/22 its 5/26 and I still dont have it. Why dont I have it yet or why dont I have my money? What are you all trying to pull?
My shirt is FANTASTIC, but more importantly, I received outstanding customer service. This was my first order from Represent and I was so thrilled at the level of communication while tracking my order. They were efficient and friendly and I could not ask for me. I look forward to ordering from them again.
Loved my new coffee mug from The Office. It came in perfect condition - thank you! I am very pleased with my new purchase.
Thanks so much for your review, Kathy! :)
They dont print the products. The products are printed by custom ink. I know bc my product samples arrived with custom ink shipping label on a represent bag. Too dense to know you cant pull that bait n switch thing when shipping across borders. I got no issue with drop ship etc but represent is a coordinator... not a print company. I tried to get basic info from them but it was like asking a cabbage. Go elsewhere save your money and sanity.
Hey there, Sammie,
Thanks for taking the time to drop us a review! The story of Represent.com is a spectacular one and does indeed include an acquisition by CustomInk a few years ago. Since then we're very happy to keep representing many great causes and work on some incredible projects with amazing charities and personalities from around the world. All this still under our original brand - Represent.com - but enjoying the support from CustomInk, one of the biggest and most experienced companies in the printing industry. Thanks to this "marriage" we have significantly improved our printing quality and services and we look forward the deepening our cooperation even more in the future.
If you're interested in some more details, feel free to contact us at [email protected] and we'll be more than happy to talk:)
Have a great day!
Stepan | CS, Represent.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you Taryn, amazing to hear this :)