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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
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This company has their consumers paying for THEIR mistake! I purchased a defective product AT full price and NOW I'm paying more than it's actually worth.!
Not only was my original order delayed it came in with a missing neck label due to a printer error which the company promised to make up for by sending a replacement one for FREE. The replacement one did arrive but this time with A 18.02 DOLLAR SHIPPING FEE!
Hi Kelly, I'm so sorry to hear you were charged a customs tax!
Under normal circumstances, we can't take responsibility for it, as it is a tax charged by your country's government based on the local legislation, however as this was a free replacement item, it's definitely up to us to cover it for you!:)
Please just send us the receipt at [email protected] and we'll be happy to process a full refud of that costs.
Looking forward to hearing from you soon! :) Best, Stepan
I ordered a sweater on 11/25/2017, it was supposed to ship 12/15/2017, still no e-mail on when I will get this Christmas sweater probably after Christmas. They did send an e-mail that they are reimbursing the shipping charges, but that does not mean I will get the sweater in time.
Hi Tanja, I'm very sorry for the delay! The printer was a bit backed up during the holiday. Would you mind sending us your order ID to [email protected]? We would love to make up for it :) Best, Stepan
AWFUL experience- do NOT order from this brand! I ordered 3 items and was promised to receive an email on 12/10 letting me know that they had been made, and that I'd receive another email on 12/18 when items had shipped- when I ordered, these dates were guaranteed, and it was promised that I would receive all items by Christmas.
NEVER received any emails, and on 12/19, I checked on my order status to see that 2 out of 3 items hadn't been made yet, and none of them had shipped.
I reached out to customer service to let them know I was disappointed, as these were all gifts, and they cancelled my order without my permission. Not once in my email did I voice that I wanted the order to be cancelled, I just wanted to ensure that these items, which I was very excited to give for Christmas, would be there by then.
Incredibly, incredibly sketchy business- do NOT trust them or do business with them!
Hi Zoey,
Thanks for your feedback and again, we apologize so much that we shipped your items out later than planned! There has been a production delay caused by the high number of orders going to our printer before Christmas.
Please be reassured that your order has NOT been cancelled, we've just given you all your money back as an apology for the delay. All three items got delivered to your address later than advertised, so we thought it's only fair that you get them for free:)
If you had any troubles receiving the refund or if there was some issues with the delivery, please do get in touch again at [email protected] and we'll be more than happy to fix it for you!:)
Best,
Stepan
I've ordered from several campaigners multiple times and never had a single issue. Good quality shirts, reasonable prices considering it's a charitable service.
Thanks for your feedback, Diana! And have a great day :) Stepan
I love my Gloria and Dorothy's Equal Rights Now t-shirt. I love it so much, I plan to get the matching hoodie soon.
Hi Natalie, Thanks very much for this review! If you needed any assistance with your orders in the future, feel free to reach out anytime :) Have a great day, Stepan
For mens sizes they are great big and comfertable soft on the inside and durable plus they keep you actually warm unlike some sweatshirts thank you
Thanks a lot Allie... :) we appreciate your feedback! Best, Stepan
This site creates great ways to represent what you stand for and I appretiate they had one of such paths for me.
Thanks, Marie! :)
I bought a sweater and the quality was better then I hoped. The design was perfect as well. Even s great fitting for a sweater
Hi Felicia, Thanks for taking the time to review us here on! Happy to hear that you were satisfied with the quality of the sweater :). Best, Stepan
I ordered a Markiplier official notebook on 29 August. Today is 13 October and all I have got are 2 delayed notices (19,23 Sept), a survey notice on 3 Oct and a discount code on 11 Oct. Guess what I have yet to receive? A shipping notification for the notebook I ordered my daughter.
Never again will I order from here and I recommend other not to order either.
Hi Nicolas, thank you for your review! I am so sorry that you had a bad experience. Could you please contact us at [email protected] or via private message with your order ID? I will be happy to look into the issue and take further steps! Thank you. Best, Stepan
Gave me exactly what I wanted and expected, I would recommend using represent. Thank you for the Awesome shirts!
Oh, thanks for your nice words, Corey! And also for supporting the causes behind our campaigns :) Best, Stepan
Ive lost track of how many shirts Ive purchased from Represent, but will continue to buy them. Theyre high quality and the money goes to good causes!
Hi Daneen, Thanks for your nice words! :) Glad to hear that we were able to help in that situation...! All the best, Stepan
Was told delivery might be delayed but received my shirt before expected delivery date, super stoked! And it's by far my favorite shirt I own. Never bought from this company before this product, but would definitely buy from them again :)
Hey Jennifer, Thanks for taking the time to review us here, we appreciate it a lot! Also, it's very nice to hear that you were happy with our service :) Best, Stepan
There sweatshirts are so comfy, and it's so worth buying! I really like the one I got and I think I'm gonna order another one just like it! I would definitely suggest them!
Thanks, Angela, happy to hear that you had a good experience with us :)
My shirt took awhile to get here, but thats understandable considering I live in a different country. Great product.
Hi Sabrina, Thanks for your review! Glad to hear you were satisfied with what you bought, we're constantly working on improving our services, so we also very much appreciate this feedback! Stepan
T-shirt already expensive with high delivery charge, then got customs charge and charge from post office for having to deal with customs charge. Emailed for assistance and got no response. Extremely disappointed and wouldn't use again.
Hi Stuart, Thanks for reviewing us here and I'm sorry you were charged a customs tax! Unfortunately, it's your country's regulation, which we can't do much about. But please send us the receipt at [email protected] and we'll be happy to cover at least the Royal Mail handling fee for you! Best, Stepan
Despite paying high shipping I had to pay another charge on delivery. Two kids t-shirts - $85. Pricey and I hate hidden costs. Havent opened the package yet so can't comment on the shirts
Hi there, I'm very sorry that you were charged a customs tax! Sadly we can't do much about it as it's your local government who simply charges you tax for any goods purchased from overseas. Please be assured that we'll be happy to cover at least the handling fee, just send us a receipt at [email protected] and we'll get right on it! Thank and hope to hear from you soon so that we can fix this inconvenience for you! Best, Stepan
There is stuff for everyone, and it actually has really amazing good quality items that will last a long time! I got a Markiplier hoodie/backpack and they are amazing!
Hi Emilie, Thanks for your nice words! :) Glad to hear that we were able to help in that situation...! All the best
I ordered a T-shirt and feel good that all profits went to a good cause. The T-shirt arrived when it was supposed to, very good quality. Fits great, super comfortable. Highly recommend.
Oh, thanks Brian, thanks for supporting the causes behind our campaigns :) Best, Stepan
Ordered a T-shirt for my daughter and encountered a minor issue with shipping to the UK. I contacted the Customer Experience Team and they resolved the issue within minutes in a professional but friendly manner. Daughter loves the purchase and Im very impressed with the customer service.
Hey Steve, Thanks for taking the time to review us here, we appreciate it a lot! Also, it's very nice to hear that you were happy with our service :) Best, Stepan
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Hey Tony,
Thanks for your review and I'm so sorry to hear this! It's our priority to offer the best possible experience for our customers. And if that wasn't the case for you, we'll do our best to fix is asap.
Would you mind sharing what exactly went wrong with your order? Please reply to the private message I just sent you or drop me a line at [email protected].
I'll be more than happy to look into it for you again:)
Thanks, hope to hear form you soon!
Best,
Stepan | Customer Experience at Represent