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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
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I'll start off with saying the product is great, I'm really happy with the size and fit, and the print quality is fine after a wash too.
TL;DR version: £8+ hidden postage charge to the U.K! Represent will try and dodge covering it.
I'm extremely disappointed by the hidden charges incurred after purchasing the item. I paid $12 for shipping to the UK and then a further hidden £11 charge once the item got here (£8 customs + £3 standard shipping). It's unacceptable that customers are not pre warned of this when ordering from the U.K. I was offered a partial refund of the charge by represent when I sent a receipt proving I'd paid it, but after sending the proof I didn't get a refund. Leaving this review is a last resort. I tried adding a photo as proof from my iPhone but apparently this site doesn't support that function.
Ordered the #iwannabeaspicegirl hoodie and t-shirt.
Regular updates on expected delivery, came earlier than stated.
Excellent quality and value for money. Live the hoody, very warm and comfortable. My daughter wears the t shirt.
Hi Melanie, this is awesome to hear! Enjoy your new #iwannabeaspicegirl merch! :)
I am running my entire merch shop on there for my YouTube channel! This is great! 11/10! You get most of the profit back when someone buys your stuff! The only thing better than this is making your own shop website. You can set up a shop in minutes. Its just really great.
Hi Tyler, this is just amazing to hear! :) Good luck with your merch campaigns and let our support team know if you need any help!
My order was processed & shipped almost 2 weeks prior to the original date I was given. Great service!
Thanks great, Lanette, thank you so much for your review! :)
The customer service team rectified mailing issues that were out of their control. The shirts I bought were great quality and they were extremely pleasant to work with!
Hey, Toni, we love working with our customers :) Thanks so much for your patience with the issue and if you need any help with your future orders, just keep in touch! :) Have a great day, Stepan
Everything came even sooner that it supposed to. No complains at all. Love it. :)) ))))))))))))))))))
Thank you, Maty! <3
My order ended up being delivered earlier then expected and despite being delivered to England, ended up coming in less than a week of delivery. Shirt material is amazing and the print is fantastic! Highly recommend.
That's awesome Kerris, thanks so much for the review! :)
I can't even explain the $#*!ery that they bring to the table. They can't even follow a simple conversation
Hi Alec, I am so sorry to hear that you had a disappointing experience! Could you please reach out to [email protected] and describe your issue in detail? You can ask for Betty, I will be happy to look into it personally. Best, Betty
I ordered 2 times from this site and the first order showed up almost 2 months from the shipping date from us to germany shipping the the second order came seperate and the longsleeve was shipped earlier than expected and got to me in 8 business days and the hat came 15 days later because the shipping would have started 21th longsleeve 15th and cap 30th overall the support is good the site is good the payments maybe add another payment method to the site^^ thats all
Hi John, thank you so much for your review and feedback! I am so sorry that each of your packages arrived in a different timeframe. I hope it was not a big complication for you ant that you love all of your items! :) Best, Betty
Delivery was excellent and I live in Canada. This was a great experaince and I would deffently order again
Hi Fran, Reliable delivery is our priority! Thanks for supporting our campaigns :)
I have been very happy with the products I have received from Represent. I will definitely order again in the future and highly recommend their product/service to others.
Hi Heather, So glad to hear you are happy with our products! I hope we will only exceed your expectations in the future :)
I had never heard of this site before. I went to it to buy a Shethority shirt. It was very easy to use. I didn't realize what all this website had to offer. I enjoyed it & will order from it again in the future.
Hey there, thanks so much for your amazing review, we appreciate it a lot! If you have any questions regarding your orders in the future we are always here to help, just email us at [email protected] :) Have a great day, Stepan
I love Represent because it has some of my favorite YouTuber's merch on there! Th eone thing that I dislike about Represent is that I had to get a replacement because I got the incorrect design. The replacement was free, and they let me keep the incorrect hoodie, but it still looks pretty cool, so I still wear both.
Hey Brooke, Thanks for the review! We love working with our celebrities, it's always very inspiring and we're happy to hear that you enjoy their merch, too. Have a great day! :) Stepan
Very nice website for you to buy your clothing. Have some fun spending all that sweet cash to be the most fashionable human out there!
Glad to hear you like our merch, Gabriel! :)
I had issues with shipping of some PewDiePie merch, which was soon resolved by their customer support. They really are always on top of letting me know where my order is VIA frequent emails. When my order arrived, it was good quality packaging and VEry good shirt material.
Thanks for your detailed review, Sidney! I'm sorry about the shipping problems and I'm glad it has been resolved. If you need any assistance with your orders in the future, let us know anytime, we're always here to help! :) -Stepan
I have no complaints, and their emails on where my package was were very comforting and informative
Great to hear that Isabel, thanks for your review! :) -Stepan
I was never left questioning when my purchase would arrive as I received frequent emails letting me know its stage of postage. Despite a delay it still reached my home in a short period of time. Would definitely recommend.
Amazing, that's great to hear that the emails we sent are useful :)
Ordered 2 shirts from this site and got them when they said I would! I highly recommend this site the shirts I received are really nice and holds there shape.
Thanks for your review, Tracy, great to hear you're happy with the quality of our products! The quality has always been of a high priority for us :) Have a great day, Stepan
GREAT WELL MADE TSHIRTS... GOOD QUALITY N TRUE TO SIZE FAST SHIPPING TOO MY GRANDDAUGHTER LOVES HER SHIRT! THANK YOU
Ah, glad to hear the shirt made your granddaughter happy! :)
Amell, Blackthorne, etc they are all really cool t-shirts. I will keep buying them as long as they are offered.
We loved working with these people and we hope to have more campaigns in the future, stay tuned! :)
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Hi Joss, thanks for sharing your feedback and for rating multiple aspects of the product - it's greatly appreciated! We do inform about customs charges in our terms and conditions and we do refund the handling fees if customers send in their receipts from the post office. In case you haven't received a response to your inquiry for whatever reason, please email [email protected] again and we will take it from there. Thank you so much!