On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would recommend these guys to anybody. A glitch happened with my order and they took care of it quick. Very professional very friendly. Keep on rockin in the free world represent.
Products took a long time to ship and were of disappointing quality. The shirts themselves looked ok, but the craftsmanship was poor. We both ordered the same size shirt but they were slightly different, mostly in the sleeve area. I don't know how, but the wrist-part of one the shirts was way smaller then the other, I could barely fit my hand through at all! You can even see the stitching has gone a bit awry, so it's a very uncomfortable fit.
When we tried to let the owners know of their poor quality we found out their website had NO rating system in place at all. Which is shady to say the least. Which is why I decided to write a review here.
I like JonTron, but the "Sensual Jazz" shirts were a big disappointment.
Hi Tim, thank you for taking the time to post a review! I am so sorry that your experience was disappointing. Let me explain the long shipping first. With our platform, all merchandise is made to order, and that is why our products usually ship up to 14-18 days after the closing date of the campaign.
As for the bad quality - please accept our apologies! Usually, we manage to spot bad items and replace them before they get shipped but sometimes a human error gets in the way. We are, of course, happy to take responsibility for it. Could you please contact us at [email protected] and send us a photo of the item? Our customer support team will take care of it immediately :) Hope to hear from you soon!
Ive ordered multiple things from Represent, granted all of it pewds merch. The only problem I've had was my pew news long sleeve shirt had a printing error and the pew news logo was missed. I took a pic and sent it to them and within 24 hours I got a full refund and got to keep the shirt even though they just missed a small part of the printing. Am I disappointed my pew news shirt doesn't say pew news? Yes Am I super impressed with all my other merch and fast af customer service? Hell yes! I just got in the 80 mil club hoodie and it's the nicest hoodie I've ever owned. Super thick, very soft material inside, perfect size and the quality of the print is amazing. Much better quality than teepublic's merch who's prints start cracking after two or three washes. TLDR; Amazing quality of clothes and print job on top of epic service.
Thanks for your awesome review, Adam! We're extremely happy to read this... :) Hope you will return us soon! :)
Really appreciate how this can be a window for my content creators own persoanlized merch sub to pewds
Hi Reiner, thank you so much for taking the time to write a positive review! Have a lovely day! :)
I'm about to file a dispute from my bank because my order has been missing for a month and customer service has not done anything on their end to help find the package.
Hi Laura, thank you for leaving the review and I am so sorry that you miss your package! I would be happy to look into your case personally and find the best solution! I've just sent you a private message so we can properly discuss it :)
The youth sizing was not clear in just offering sizing with Xs to L. When T shirt arrived it had ages sizes 9-11yrs for M. Why wasn't this advertised on the website? Now I Cannot exchange as promotion has ended and have two upset wannabe spice girls with too tight T-shirts. Very disappointed
Hi Nicola, I am so sorry that you found our site confusing! Could you please reach out to [email protected] (and ask for Betty) with your order ID? I would be happy to find a solution for you and your upset wannabe spice girls. Usually, we are able to exchange a youth style for an adult one. I look forward to hearing from you soon! :)
What a bunch of bullsh! T dealing with this company. I placed an order and the form on their website kept prompting me to re-enter the state on my address. I did this and resubmitted the order until it finally went through. Then i received an email the next day to correct my address. When i did this it redirected my to a paypal checkout again and stated that i would be refunded my first purchase total within 5 days. I spent the next week trying to get ahold of customer service only to receive generic canned responses that they're too busy to actually respond. Finally get a human to send me an email and they chose to blame the entire problem on me and or paypal. What a bunch of as$holes. Can't wait to receive this product and it had better be of the highest quality to make up for the dumbest ordering process i have ever been through dealing with the dumbest customer service reps possible. I hate you.
Hi Matt, sorry to hear you were experiencing technical issues while placing your order. Good news! :) I can see our tech team have already got back to you about the issue and explained in more detail. We hope you're going to love your order as much as we do! Team Represent
My granddaughter got it for Christmas and she loved it. Made it here in the nick of time. Nice quality construction
Hi Herbert, great to hear that you had such a good experience! Hope you will return to us soon! :)
Ordered the 12th of december. It is now January 7th and no package. The tracking number has no info or history behind it.
Hi Not, I am so sorry to hear that you are missing your package! I've just sent you a private message, could you please respond with your order ID? I will sort this situation out immediately :)
I ordered the PEWNEWS Hoodie for my teenage granddaughter for Christmas. She loves it! Thanks for your awesome merchandise.
Very happy to hear this Joyce! Thanks for supporting this campaign :)
I liked it l, fast shipping, good $#*!, great website to buy merch from your favorite content creator, it's truly epic.
Go buy something
Hi Cocco, Thanks so much for supporting our campaigns and your lovely review! :) Have a great day!
I ordered on december 1st but it was not shipped until the 14th of december and it has yet to arrive and today is the 5th of january. It is a very late Christmas present.
Hi Bjork, thanks for leaving this review and I am so sorry that your package did not reach you in time for Christmas! Could you please reach out to [email protected] with your order ID so we can look into what went wrong and make it right? Thank you!
Ordered T-shirt as a Christmas present for my daughter and still awaiting delivery. Email states it was dispatched but I cannot track the item.
Hi Colin, I am so sorry to hear that! Could you please reach out to [email protected] with details so we can look into it and find a solution? Hope to hear from you soon!
Christmas gift ordered weeks before Christmas with notifications of order confirmation, payment received and "now shipping". To be told a week before the big day that the time was "over sold". Expected now end of January 2019! That's 8 weeks.
We are very sorry to hear about the mixup. If you haven't contacted our support team yet, please email [email protected] so that we can make this up to you. Thank you <3
I got the wolfpack hoodie for my daughter for her Christmas present and she loved it. Great quality on making and the logo is cool. I would like a logo that was sowed on but this works.
Hi Andrew, we are delighted to hear your daughter loved the present we made for her! Also, thanks for the feedback! We mostly do printed designs but we are working on adding other decoration methods as well. Happy New Year! :)
T-shirt for ape conservation is super soft and wears well. I feel good wearing it to represent the importance of ape conservation.
Hi Sherrie, thanks for your generous support and for the amazing feedback you left us! It's greatly appreciated and it helps us keep doing our best. And more;-)
Got a t-shirt that Represent produced for a campaign of the Leonardo DiCaprio foundation.
It was a good fit and of nice quality - I'm very happy with the product.
The only thing though, is that I wished they would have informed me that there would be a customs fee included in my order, as I live in England. (The customs fee was a little bit of an unpleasant surprise, when I got the package and I still had this outstanding, unexpected fee to pay)
Hi Scarlett, we are happy to hear you liked your new T-shirt! Please email us the details of the customs charge to [email protected] and we will be happy to cover your handling fee. We cannot be responsible for any import charges as per our terms and conditions but we do this as a special courtesy to our customers. :) Thank you!
15. I ordered a Christmas gift and still I'm waiting for delivery. I am very disappointed. In the confirmation email was written to be delivered to European countries within two weeks.
Hi Martin, this seems to be a delivery issue. If you haven't contacted our support team yet, please email [email protected] so that we can make this up to you. Thank you <3
Very fast delivery and the fit is great! The quality of the picture looks good. I would highly recommend it to anyone.
Hi Jana, thanks for your review! Happy to hear your new merch fits well! :)
I placed an order for a t-shirt for my fiance for Christmas in the beginning of November - it is now December 19th, 2018. All i see is order processed for ups the past two weeks and I have yet to hear back from them on why this item is taking so long. I am beyond frustrated. I didn't think I would have to wait over a month for a Christmas gift and still no answer from the company. DO NOT BUY ANYTHING IF YOU WANT TO WAIT WEEKS UPON WEEKS.
Hi Jeannie, thanks for rating your shopping experience and we are sorry it was not a good one. This seems to be a clear delivery issue - the package may have been lost in transit. If you haven't contacted our support team yet, please email [email protected] so that we can make this up to you. Thank you <3
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hey Devan, Thanks for taking the time to review us here, we appreciate it a lot! Also, it's very nice to hear that you were happy with our service :) Have a lovely day!