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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
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I never received my package despite the fact that the USPS tracking number stated it was delivered in my mailbox, I was very confused and worried as what I ordered was limited edition, but I contacted them via e-mail and they sent a new one (it took a while longer to ship the new one and I followed up a few times for tracking info) but it arrived correctly and safely the second time around.
Have bought online several times and the process is easy and smooth. There has been one problem with a shipmeent that was missing an item and custommer support just sent me a new one without questions asked. Would recommend to anyone that has any doubts or isn't used to online shopping
Thank you, Kike, for taking the time to leave a review! Happy to hear that we were able to help in that situation :)
Big fan of Pewdiepie personally, so it's really cool to see them support him too. Sure, the stuff is a little pricey, but the designs are always good and high quality.
Hi Ellisa, thanks for your awesome support and feedback!
Throughout the time I was buying the item I bought I had a super easy time and it was fast. The price was pretty high for the item I bought but I'm sure it was in high demand and I don't think this company determined the price. It got here way before I expected and I was notified ahead of time when it was shipped and when it should arrive by. Overall an amazing experience and the product is exactly what I wanted and expected.
Hello Keith, thank you very much for your review and your kind words! Have a great day! :)
I received my camp America shirt earlier than expected for starters. I came across this brand through Vic mensa's ig page & immediately loved what Represent does. I will be purchasing again! I am a fashion designer so I look forward to maybe working with them in the near future :)
Hello Krystal,
We are very happy you received your item earlier than expected and your overall experience with us was positive - exactly why we do what we do!:)
Should you like to work with us, it is super easy to create a Represent account! Simply visit our sign-up page https://represent.com/sign-up and tell us a bit more about yourself and your selling goals. That way, we can get back to you the next business day and can help you start selling right away.
Thank you again for your kind words and have a great day!
Just got my shirt today. It arrived so much earlier than expected, so awesome! Fits perfectly. Live it!
Thanks, Cyrell, happy to hear that you had a good experience with us :) Thank you so much for your review!
Some time ago I ordered a Crowley tshirt - " even when I lose I win" - and recently I ordered, and just received, a Crowley "Miss me?" mug, and i love them! The shirt is great and soft and is lasting well, despite heavy use and laundering. The mug is great: good weight and image. I wish the image was a bit lighter, to make it easier to see, but it's great anyway! I love being able to purchase merchandise related to one of my fave actors and support a charity at the same time. It's a win-win! Just wish I could buy more! Thank you, Mark and Represent!
Very happy to hear this Robin! Thanks for supporting these campaigns :) We hope to have you back soon! :)
The t-shirt Dolphin Friends was better than described on a site. I will order another one in a different colour. Great site with high quality products.
We are extremely delighted and proud to hear this, Vanja, and we hope to make your next purchase as enjoyable as this one :)
The shipment to Sweden was great but I thought, for the price, the product would be more premium. The sweatshirt shape is great but the material is kinda cheap and the silkscreen is a bit washed-out (white paint over black). I guess it will not last very long. I'm a little disappointed and not looking forward to buy again.
Hi Deb, we are so sorry to hear that you're not satisfied with the quality! As for the print, to best preserve the quality of your Represent apparel, we recommend that all items are washed according to the directions on the garment care label. If you are not satisfied with your purchase at all we will be, of course, happy to take it back for a refund! You can find more information about our returns process in our F&Q - https://represent.com/contact. Hope this helps but if you have any follow-up questions, please contact us at [email protected]! :)
I bought a Tshirt one month ago in June
And it said it will take a month do deliver it.
So now it's now on July the 9th one month and 6 days later I have yet to receive my Tshirt and it is no were to be seen
Hi David, thank you for the review and I am so sorry you're missing your shirt! Could you please send us an email to [email protected] with your order ID? We will be happy to look into it and in case your package got lost in transit, we will take further steps! Thank you and hope to hear from you soon!
I had ordered a T-shirt that came in the wrong colour and was quite upset. Due to my own error I hadn't noticed that they had emailed me about it being a stock error and not their fault (didn't think they would be that quick to) and I contacted customer support. From that point on I received nothing but help in dealing with the issue, with the company doing above and beyond just to make me happy. Their Customer Experience Manager Michaela had insanely fast responses for a business, and even after the whole ordeal was dealt with they let me keep the item in the wrong colour and she said she would send out the right one. This customer support was so good I felt bad for complaining In the first place. I hope this review makes up for any inconvenience I made and I wish Michaela and the rest of the company my best wishes. Hopefully this review shows that represent is quite possibly the best company for merchandise I've came across and you should support it fully. Thanks again, Scott.
Hi Scott, thank you so much for your amazing review! I passed along your message to Michaela and she was thrilled :) We hope we will see you back soon, it is a delight to have a customer like you! Have a lovely day <3
I got 3 hoodies from represent two of them are from Pewdiepie's collections and the other one is from Crankthatfrank and I love all three of them very comfy and very good quality
Very happy to hear this Joana! Thanks for supporting these campaigns hope we will keep up the good work! :)
Half my wardrobe is from represent and I love the clothes. The materials are soft and kind to the skin and the customer service people are lovely and very helpful
Thanks for your detailed review, Becca! Really appreciate the feedback! Have a great day :)
I recieved an item of clothing from Represent and unfortunately the pattern washed off in its first wash even after following the wash guide on the label
Instead of ranting about it online I contacted support. Within 24 hours I recieved an email from Betty who has now dealt with the Situation very quickly and made amends to the problem with ease
Thank you Betty!
Hi Elis, thank you so much for your review! I was more than happy to help! :) <3 Hope we'll see you back soon and have a lovely day!
Our designer suggested we try these guys instead of CustomInk. No need to carry a big inventory, easy for people to order shirts etc. NOPE.
Here's a list of reasons to avoid.
Terrible customer service. The chat doesn't work. There's no phone number as far as I can see. Ordering samples is baffling. They promise to get back to you via email within 24 hours. They don't. Ever. They just send a list of FAQ's.
The shipping is turtle-like. The shopping cart is glitchy especially using the mobile version. Expensive and worst of all, the shirts are very poor quality. Hard, rough, prickly fabric. Not a true black and the printing is dull. On top of that the sample shirt we ordered had a stain on it. Very disappointing. Going straight back to Customink.
Hi Stephen, thank you for your review! I am so sorry that we let you down and you were not satisfied with our services. Usually, we get back to our customers within 24 hours, even within a few hours. However, sometimes when a big campaign occurs we receive more customer inquiries and our response time can be a bit longer. If you do not like the feel of the shirt, we have variety of styles to choose from in our designer that might suit your needs better! You can check it out in the styles section https://represent.com/new
Looks great n fits perfectly! Love this and looks good wit any shorts or pants during the summer weather
Hi Rayza, thank you! Glad to hear that it made you happy :) Have a nice day and if you need anything, feel free to get in touch anytime at [email protected]!
Love the way Represent simply packed my items into a bag instead of a box. We had too many boxes these days especially one from Amazon.
Thanks, Kong, very nice to hear that, thanks for your review and have a great day! :)
Ordered Mark Tuan t-shirt many weeks ago. Delivery date was always changing. The package was shipped only when I contacted their customer service. The next day after the shipment the package was already "delivered" only that I never received it. The customer service is trying to blame my neighbors for stealing it and advises to contact USPS while customers are paying the shipment fee to DHL. I expected my package to arrive securely with fees of half a price of the actual t-shirt I've ordered but apparently, it's not applicable to Represent.
Hi Asya, thank you for your review! So sorry that we let you down :( I am sure that my colleague is not blaming your neighbor for stealing it. It's just that very often the packages are accepted by someone else on our customer's behalf, so we try to go through all possibilities before we take further steps. We apologize if it sounded rude! Please accept our apologies and if you still don't have your order, please let us know at [email protected]!
Great experience for a person ordering online for the first time. Had problems with the tracking number so I contacted support. They reply the next day and actually provide a solution and explain what's happening. Would definitely buy again.
Also, fast shipping.
Thanks, Julienne, happy to hear that you had a good experience with us :)
I ABSOLUTELY LOVE THIS COMPANY. I love that they do campaigns with someone I love and support so much. Thank you represent!
Very happy to hear this Mariah! Thanks for supporting our campaigns :) Looking forward to having you back! :)
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Hi Sloane, Thanks for your nice words! :) Glad to hear that we were able to help in that situation...! All the best!