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The customer support representative was very kind and assisted me in getting the exact part for my air conditioner. Great experience.
I've only had great experiences ordering from RepairClinic. They have a wide selection of parts and helpful videos on common repairs. Every order I've placed has arrived promptly and the quality has been excellent.
It didn't take much time for me to find the right replacement part for my washing machine. Everything is organized and clearly labeled.
I ordered a door gasket for a refrigerator. What they sent was crap. I'm sending it back but they expect me to pay shipping both ways. Stay away from these guys.
Their help videos and manuals are a big help. I've always been a DIY man and their dishwasher repair videos are very educational.
I didn't have any problems ordering parts to actual delivery. It was the same exact part in the picture on the site I ordered.
Ordering was a breeze and searching for parts is easy. I always liked doing repairs myself and their tutorial videos are helpful.
They do stock the parts, but the frustration with communication and customer service isn't worth the frustration.
Ordered a lawn mower wheel and I received it four days later. I got the exact OEM part I was looking for.
This company doesn't care about their customer at all. They just care about making money. I got my order late and some items were missing so I called their customer hotline. But the person I talked to was very unhelpful and unapologetic making the situation look like it was my fault. He was very rude. I'm never going to buy from them ever again.
Ordering for replacement parts is a breeze. The site is easy to navigate and it is good to know that I can always talk with somebody when I need answers to my questions.
It was my third time ordering replacement parts this time for my refrigerator. The ordering process is seamless and I received the part in good condition. Just one tip, call customer service to make sure that the part is in stock.
Buying from any website is difficult when you're trying to make sure a part is exactly what you need. This site has the option to input your model number which is helpful to make sure a part fits. But the search engine is cumbersome and it is difficult to find the parts that work for you versus all the parts available under that term. So when I searched for door bins for my fridge it provided a large list and I had to individually check each to see if it fit. The site also does not provide measurements but rather relies on you counting individual squares on a picture to determine size. So I ended up ordering the wrong size. I get that. It's technically on me. But I had to pay for shipping for the first and the replacement part ($10 each) AND I have to find my own shipping company to ship the part back and the cheapest option is $18 and mine is a small part! I have talked to customer service and they outright refuse to pay for return shipping or match the shipping rate.
My experience is like so many others I've read about. I ordered a part for my dishwasher. They sent the wrong part. I called. They sent a replacement part assuring me that if it was still wrong I would get a full refund. Spoiler... wrong part again. Since getting that second wrong part, I have emailed them pictures, talked to four different representatives, and I had a guy hang up on me. On two of those calls, I was promised a refund was coming... nothing. One of the agents, just flat out told me he would not give me a full refund after we talked for over an hour. Every time I called, I had to wait 15-60 minutes to finally talk to someone and then it was like starting over from ground zero every time. So much time wasted. I filed a formal complaint with the better business bureau. I am just asking for a $27 refund. I don't understand why it is so hard. I think ordering from this company could be a good experience if there are no hiccups, or mistakes. But, if you do have issues, the customer service is one of the worst I have ever worked with.
I ordered a part for my dryer from them. The website has a lot of clear information on their parts so it was easy to find what I needed and the product arrived on time. The part was high quality and fit perfectly. I'm very happy with the experience, I would use their services again.
The last time I ordered five parts at once, and everything was shipped on time. I managed to repair the appliances by myself (I used the instructions on their website for guidance). It's a reliable one-stop shop for me.
No need to look elsewhere because they have all the parts we need. So complete and so convenient too. Ordering is easy as 123!
I don't recommend them at all because of their terrible customer service. They got the most unresponsive and the worst customer service there is! I got damaged items but they made it hard for me to return those items and get refunded. They made the process too difficult so that I'd just give up and let them win but too bad, I got too much time on my hands so I followed up with them day after day until I got my refund. I didn't let them get away with it.
First let say ONE star is too many! We ordered stove insulation. Order came in a timely fashion. When I opened the box at our summer home, it had defiantly been used. Called customer service only to talk to a person who we could not understand when he did speak after being on hold for 50 minutes. I think he was hoping we'd hang up. We were told we would have to send pictures to service department and then they would decide if we would receive an exchange. I had to use a piece of the stuff due to a entertaining the following weekend and needing the oven. NOT HELPFUL AT ALL. STAT AWAY!
The parts I ordered were delivered as promised. I checked the installation instructions on their website and found them really helpful. The item fit perfectly. Will use their website again.
