RepairClinic

Looking for replacement parts is so easy plus you can also call on customer service if you ever need assistance. Used them twice already and the exact parts were delivered.

Our 10-year-old washing machine recently broke down and I was looking for replacement parts. Got hold of one of their customer agents and asked if the motor coupler for our whirlpool washing machine was available and he said they had it in stock. Sent him some pictures and the exact part number just to be sure. Received the part later and it was properly packaged. Good experience.

These people don't respond to customer inquiries about returning or replacing damaged products. Their customer service is the worst, and the products are also not worth the money.

In my experience, this is the best place to shop for appliance parts so far. They always have the parts I need. Customer support is responsive.

They have all the parts I needed to fix my appliances. I also found their help section and manuals to be very useful and interesting. Their price match guarantee also makes sure that I get the cheapest price for my purchases.

I ordered a part(water inlet valve) for my refrigerator from Repair Clinic.com. The part I ordered was not needed so I returned the part. I explained to customer service I checked the new part for continuity with a tester making sure new part was actually new. Customer service said terminals on new water inlet part showed wear and I would not receive a refund and unless I sent them a $13.00 FED Ex label in 10 days I would not get the part back. The part cost $130.00, had to spend $13.00 sending part back and they want another $13.00 for S&H to get the part back to me. This is not how to keep customers, This is a site for DIY trying to save money. I guess you better know 1000% before ordering. I will not use Repair Clinic again and I recommend Parts Direct.com instead.

I ordered 2 shelves for my whirlpool refrigerator/freezer. The first shelf arrived and it was not a freezer shelf but a fridge shelf, when I ordered I took measurements of the shelf and those measurements are shown on their website for this part number, however when the part arrives, it is completely wrong. They first said they would refund the return shipping and now they will not. I have shown indisputable proof that they sent the wrong part and now won't refund my shipping. This business is a SCAM

Their customer service sucks! Their return policy is abysmal. Whether you're returning a part you receive DAMAGED, or simply returning a part ordered you no longer need, they will not send you a prepaid return shipping label, which in most cases the customer end up paying a lot more in shipping the product back to get a refund.

DISAPPOINTED, DISSATIFIED, NO CUSTOMER SERVICE, NO ACCOUNTABILITY. The number we called was *******948.
Employee "LU". This call took place on March 1 at 8:10 pm. This person stated yelling and said that if we didn't understand English she would speak to us in Spanish and did so. The request we had was to confirm that a part was going to be sent back and we wanted a confirmation that we spoke to someone confirming that it was noted that we were returning the part and we did not want a replacement. We just needed our card credit to be credit back. We had the same experience with JUN" ID #279 on February 24@ 2:54pm. Original order was placed on the 13 of Feb, 22.

Ordered a valve for my kitchen aid range. The only valve they listed was not the correct valve even though model number listed was correct. Was not successful in canceling then was hassled on the return of item. Do not do business with this company.

I order a part for snowblower gave them the model # and still they sent me the wrong part,,,, a $10 part they sold for $29 and $15 for shipping next time Amazon

I ordered and oven igniter for a friend and that wasn't what was need to be replaced, so mailed back to them in Original package and followed all directions for return, I never heard back from them so messaged them and they said I scuffed it up as if I mounted it and I never did. So now I'm out $75. I'll find a local place for parts, very disappointed. Customer service comes first. So now they have my part to resell

Returned 10 items in perfect unused condition. Tracking shows delivered. They have the 10 items. They have $314 of my money. Will not refund. Referred me to my bank. My bank refunded them. They aren't going to refund me as well.

Repair Clinic LLC is ripping me off.

Don't order from these people. I bought a part for my washer and it stopped leaking so I didn't open the shipping box and did a chat about returning it. Told them we didn't even open it. Had to pay for shipping cost. They sent me an email claiming scuffs on the terminal I called and sent an email saying that could happen at the factory if they tested it. She said the return manager would call got another email saying she rechecked it. She said their was marks on the plate from screwing it in. Nothing about the terminal. These people are bold face liars. That can't get their story straight. Check other review site's you will find low scores and a lot of complaints

If I had checked these ratings first, I probably would not have ordered from them. However, in my case, it was a blessing that I didn't check. After first purchasing the part I needed locally and realizing after I got home that the part I was given was not even close to what I had ordered, I decided to look online. Repair Clinic was the first to pop up when I Googled my part number. I got two of the parts for less than half the price I paid for one at the local shop. It was delivered in two days as promised. The only negative experience was that the links provided in the emails I received implied a video was available to show how to install the new parts, since they looked different than the original (a change made by the manufacturer). The links did not work, so I decided to browse the Repair Clinic web site, where promises of thousands of references were listed on their search page - but alas, my part was not one of them. So, I searched YouTube and found a 9 minute video that was extremely helpful. In fact, it only took me about 10 minutes total, including video time, to finish the repair because the video demonstration duplicated the repair I was doing. I'm very sorry to read this other poor reviews. It makes me wonder if I just got lucky, or if only those with issues are entering reviews...

I spent quite a bit of time researching and shopping for my dishwasher part (microswitch). I selected repairclinic.com because of their PROMINENT return policy. I had the part checked by a professional, highly competent handyman. It didn't fit. So I paid for return receipt of the part. Only to be told that it had been 'installed' (it hadn't, as it didn't work) and they wouldn't accept it for a return. Out $60 and quite a bit of a hassle. AVOID THIS COMPANY. How are we to DIY if we can't try the the part out to see if it works?

This company purports to support appliance repair personnel but since all they do is order parts from China AFTER a customer orders a part, their delivery is MONTHS and completely unacceptable for a service provider trying to help a customer get a refrigerator or other appliance working.
I waited months, received numerous "revised" delivery dates and finally cancelled the order, causing my customer to spend several hundred dollars on a new appliance...(not another Magic Chef Chinese refrig)..

Absolutely horrible customer service, unprofessional, rude and overall an awful experience.

Spoke to them on the phone and was ensured the part was in stock, would ship within the week and no worries. Placed the order online and waited.

One month later still nothing, called and was on hold for over an hour, was told there was a mistake and it will ship out within 2 days.

Week later still nothing. Called again, waited 45 minutes, then was told it was back ordered and will be at least a month or two for it.

Had an absolutely rude and condescending human on the phone that spoke to me like garbage. Stay clear and far away from this company.

Bought a stove element based on part number of the oven and it didn't fit. Spent $28 to send it back and they won't refund any of my cost because the connector shows "signs of wear" because we tried to plug it in. Out over $100.