RepairClinic

My package from them is good as gone because of theyre association with fedex outta the 7 yrs ive been livin in my place ive only ever recieved 1 of my packages from fedex and thats outta atleast 100 packages... ive called em in less then hr after i placed order to try and cancel and there response was a clear no

This is Bul**** are they are hard up for money or do they think people are stupid to pay for a part twice? Ordered a part 70 days ago and had to pay for it, or they would not placed the order from China! Now the part is In and they are trying to get another payment from me? Told supervisor Patsy, I'm not paying twice for the part. Bad enough having to pay 50.00 for a 15.00 part and they want another 50.00, for a total of $100.00 what a dam ripoff!

I placed an order on 1 May for a pair of oven door hinges. They shipped one! They keep pushing expected delivery for the second further out every time I call. What a disgrace!

Ordered 2 parts to replace fan motor in my HVAC. One arrived broken, and the other was an incorrect part that would not physically fit on my unit. I tried to return both but they only refunded the broken part, not the incorrect part, because it had been opened. How are you supposed to know this company sent the incorrect part unless the package is open?! This is a predatory business, do not buy. Wish I had read these reviews before purchasing. I will be filing a chargeback with my CC company and a complaint with the BBB, but their customer service is absolutely rude and horrible. Again: do not buy from here!

Gave Repair Clinic rep the part number for a part no longer manufactured by the OEM. Was assured that the part they would send, though a different part number, was a fully compatible replacement. It wasn't, not by a long shot (or at least 1.5"). Since I'd paid for shipping on send-out, I asked them to eat the cost of return shipping. They refused, which means if I returned a $15 part and got reimbursed, it would still cost me $16 for unreimbursed shipping. These folks don't know the meaning of customer satisfaction, nor do they seem to want to.

I made an error ordering a landmover pulley. When I received part, I chat with a rep. He send me the packing slip and the info to returm it. I'm in Canada. So the adress to return the part was in Ontario, Canada via Purolator internationnal office. Base on post tracking info, the parts arrived to destination. A month and a haft later I didn't received any news from Repair Clinic. I've chated with rep again, they said they saw that part reached their warehouse but cannot find it. So I'm still waiting for a refund,. I even never opened the pakage... Just returned it after a $16.00 post charge. So guest what, I will never do business with that company again and I do not recommand anyone to do so. You're better to order directly from China. Parts will arrived faster and you will have better service. Repair Clinic looks like the old Americain business mentality... too bad. I put 1 star because the chat reps seems to do their best behind their computer... and because 0 star doesn't exist...

I ordered some Maytag refrigerator drawers and they sent me whirlpool drawers I called twice now to get a return label sent to me so I can send them back and get my money back but they refuse to help me out so far. And yes I did try to exchange them but they couldn't find my model number for my refrigerator. Twice now they said we will call you back and never received a call back.

I will never do business with RepairClinic again. I ordered an AC capacitor. After I received it and tested it, I found it was faulty directly out of the box. So I followed their directions to send it back. I was informed that it "showed signs of being installed or tested" and so there would be no refund. If you order from them, you had better hope that the part is functional. If it is not functional and you put a meter on it to test it, you can no longer return it.

We ordered a part it was the wrong part, then they said we did not give them the model number, lies, Very dirty!.

I ordered a control board for my GE microwave oven based on the model number. Per the information the control board ordered was a replacement. When I received the control board an started installing it I saw there were more connections than on my original board. I called and spoke with a rep. Explaining my situation. I was told that the company has a 365 day refund policy. I could send the part back for a full refund however I would have to pay for the shipping. When they received the control board back they sent me an email telling me they could not refund any money on the board because it showed scratches on the terminals. I am out almost $200 for a board that is by their definition was new now I wonder. They said they would destroy the returned board as they could not resell it. This is a horrible company. PLEASE do not waste your money buying from this company. A total fraud!

Ordered a replacement wheel for my power washer in March 2021. Been waiting for this part. No update emails from them. I called the first time in April and was told nicely - yes its on backorder but coming. I waited. No update emails. I finally called this Month. May 2021 and spoke to someone else and was given a date of when it would be in stock. Ok I wait. I got and email finally that the part is discontinued and I am not getting the part. I should of cancelled in April but was giving patience a try. I would avoid them or at least I will. I actually used Sears Parts direct recently and I would give them 5 stars believe it or not and I will do that.

I ordered a part which was 2x's more expensive than I found locally on a Saturday. I was promised the part by Monday afternoon. Come Monday the part was not to be delivered until Tuesday. I was forced to find the part locally. I tried to cancel the part, but was also told it was too late. When I called for a return label, assuming they would cover the cost since the promise you made wasn't fulfilled, they did not send me a label. I called to ask for one, again, and was told they would not provide that and the customer service rep I spoke to shouldn't have made that promise. Totally disregarded the fact I paid for the overnight service. I was then told the entire price, including the delivery charge, would be refunded. That was also a lie. I will not do business with them again and would not recommend them to anyone.

Paid for overnight shipping on two orders placed on the same day - neither arrived for 4 days. Called repeatedly and they promised to refund the shipping fees. That never happened. They promised to call back to confirm refund. That never happened.

They say that FedEx declared the delay an act of God, but that is not true. Both orders were placed on the same day and received at FedEx on the same pickup. The FedEx tracking history shows that one of the two sat in their facility for an extra 36 hours longer than the other. That is not an act of God.

Will never use them again.

One star for this outfit. I bought a fan from the upper oven of my double wall oven based on the exact part number shown in the image and sku on repair clinic's site. When it arrived I tried to install on upper oven, but it didn't fit since that fan is for lower oven. The two fans are different. I returned it and they refused the return saying I had clearly attempted to install it. So was against return policy. I pointed out the issue was their website explicitly showed it was the correct part of the upper oven. It still shows it's the proper fan for the upper oven to this day. They didn't care. $125 down the drain for me and another $20 for shipping on the return gone. And they still have the fan.

Total refusal on this outfit's part to work with me. Therefore 1 star.

Never using this place again. The quality of a company is not how well it does when things to right, but how does it behave when things go wrong.

I went to RepairClinic on their chat to see what part I needed to check next to order it and they referred me back to the manufacturer. Makesha was no help at all!

RepairClinic.com used to be a good site to go to and I used them for over 15 years as they had competitive prices However, they have priced themselves out of the market as their prices are the highest out there. They team up with the OEM's to take over their service parts and I feel they tried to corner the market, but their prices are very uncompetitive for a internet site. They have decent customer service, but can have long wait items. Lastly, they have a "so called" Price Match policy. But I there is NOT ONE site that meets their criteria that would require them to match any price. If anyone finds a site that meets the criteria, please let me know. Unfortunately, I cannot justify paying 2x the price just so I have the luxury to return a part in 12 months.
I will be taking my business elsewhere.

This place is about as crooked and unprofessional as you can be. They dont post a item baught online is on hand so your waiting for weeks and check back it was on backorder and wont be avaiable for months. Call to cancel the order and get money back. 3 weeks later still no refund back onto our bank card, called customer service and they said our infomation is outdated. Our bank confirmed still no refund. This place will be getting a class action lawsuit for theft! Do NOT buy from here!

Placed order mid-August 2020. Est'd delivery date given of 3rd wk in Sept. Emailed company early Nov as nothing rec'd. No response. Called company mid-Nov and was advised that Sept was just an est'd date but one item still out of stock and to be arriving in couple weeks. Well, its mid-Jan 2021 and still nothing rec'd nor any updated notice. Now hoping I can recoup from the credit card company.