RepairClinic

Their customer service is excellent. They quickly replaced what appeared to be a defective furnace inducer motor and overnighted it to me. I'd do business with them again any time and can recommend them.

I am writing this review because Repair Clinic customer service will not respond to me. Apparently they have no idea what customer service means, nor any interest in improving performance. I ordered a gas stove replacement burner - the exact same burner that failed 3 years ago. Not only did Repair Clinic raise the price nearly 60% ($77 to $102), but the casting was not threaded for the 4 mounting screws, and they did not include any screws!
I am a retired Mechanical Engineer with 40 years experience in design, construction, and factory maintenance and at 74 have no patience for poor customer service.

I got authorization to return a part. After I paid for shipping and returned the part, I got an email telling me the return was declined as there was evidence it has been installed. Hence, they sent me back the receipt, highlighting the fine print on their return policy. Thus, I requested to get the part back and paid again to have the part shipped back. After several attempts I finally got a response that the part had been tossed since they could not get a hold of me. However, I never got an email, although previous correspondence was through email and I didn't have any phone calls from them. Sadly I lost the money I paid for the part, I didn't get the part back, and I incurred shipping costs two times!

Places an order and paid for expedited shipping based on what their website said. Never received it. Fedex tracker number said it was delivered. My security cameras never fail and there was not a Fedex delivery. Talked to someone who said the needed 72 hours to look into it. Its now been 6 days and nothing. Contacted them again. Glitch in the system blah blah blah. Need 48 hours to hear from Fedex blah blah blah. Requested a refund. They said they had to have the parts back before they could issue a refund. You can make this $#*! up. Great website but I am convinced they are lying. Buyer beware.

Their customer support/service is difficult to get in contact with. As stated in their unreasonable policy, if you install an part (without use) they will not allow you to return/refund the part. As a repairman how else are you supposed to trouble-shoot any issues without actually installing that part!?! It will end up costing you more money in the long run since you have to pay for a part that does not resolve your issue, pay for the shipping to receive the part, and pay for the shipping to send it back.

I will never use RepairClinic again and advise anyone other person not to as well.

There should be an option to choose 0 stars because this is what RepairClinic should receive.
I purchased a control board for my furnace with the hope that it would resolve my issue. Unfortunately it did not so I contacted RepairClinic to request a return. I was forwarded a return packing slip and label. I just received a notice from RepairClinic that I will not receive a refund because I installed the board to see if it would fix the problem. How is it possible to know if the board would fix the furnace if I can't try it out to see if it works? This is a very poor policy and I will not recommend RepairClinic to anyone looking for repair parts.

I ordered a part, paid for it and to find out at the end of transaction OUT OF STOCK. I thought it would be great if I could cancel from their website... WRONG! I logged on and my registered account said YOU HAVEN'T ORDERED ANYTHING. Ok now this sucks, an proceeded to call these idiots. After being on a five minute hold I get a hold of someone and try to cancel. He said, " Oh it was shipping today and will be there in 2-3 days". I asked him " why doesn't the website work, why does it say OUT OFF STOCK.? Duhhhh I don't know. I told them I will no longer use them because this low tech business practice. The best he came up with was, " Uhhhh ok ". Wow, can't believe it.

I purchased a drain pump for my washer and it arrived too late. I had already found the part locally and installed it. I sent the part back on my dime and they then I get an email claiming the following: "The part you returned shows scars on the terminals which happens after hook up or connection of the wires." I never opened the internal box and didn't even set eyes on the part let alone try and hook it up. And then they pull this fraudulent crap. Stay away! There are reputable companies out there. RepairClinic.com is simply awful.

I have been trying to buy two wire shelves for my older fridge for months. This is a rental and god only knows why but there was only one shelf left in the fridge after my last tenant. I even already had ordered and returned shelves twice through another parts company, waiting more than a week for shipping twice, which were supposedly for my fridge but both were actually for my freezer, each with a unique part number... that parts place (partsselect) told me the problematic part numbers were coming from the manufacturer and to call them. I did and they were closed and had a recording redirecting me to their website to search for the part number due to COVID... So not helpful. So I googled to find any other parts company to try again fresh with someone else and that turned out to be repairclinic. I was frustrated from the get go but the rep was polite and courteous. I told her I needed her to measure the shelf cuz I was done with shipping bad parts back to companies. She could not search the database by measurements (that is seriously lame btw) so instead we narrowed it down another way then when 2 possible options remained she COUNTED THE GRIDS in the photo to figure out if we had a winner. It seemed like we did so I ordered two and they arrived today and holy cow THEY FIT EXACTLY perfectly! I can't recall her name unfortunately but if she reads this and remembers the story, THANK YOU!

There are several issues with their site. It's very complex. It doesn't question whether you have the right model number and make suggestions for parts that a furnace might not even have. Plus the mobile phone display does not mimic the website and makes it much harder to make sure you're getting the right part. When I called to sort it out they wouldn't take responsibility for any of that. The call was disconnected and I never got an email response to try to follow up. They didn't even get my phone number when I called in case that we were disconnected it could be re-established

Horrible Service! I ordered a part for my ice maker that never arrived. They claimed it was lost in the mail and said they would send a replacement that was never sent. I tried numerous times to call and live chat but never was able to speak with anyone. After waiting over 8 weeks I requested the order be cancelled and my cc refunded. They still have not resolved the payment so I now need to dispute it with my credit card company.