RepairClinic

Ordered 2 different kind of Tine Clips for dishwasher on 05/30/2020. Received half of the order within days. After endless waiting at telephone, Cust Ser. Unfriendly response was, "on backorder". In September I called again, this time it stated my second part of order was cancled. I got a new Credit Card beginning of June and old card was not accepted with remaining order. During this process: NO EMAILS TO KEEP ME INFORMED ABOUT MY ORDER, NEITHER BACKORDER ISSUE OR CREDIT CARD ISSUE. CUSTOMER SERVICE THE PITS.

This company is the worst company with poor customer service. I spent a number of hours and phones calls prior to purchasing the products I was told are in this exisiting stove. I asked several times in several different phone calls about the return policy. I was told that I have 365 days to return the items. At no time did they say anything about not being able to open the package. The absurdity of this company and return policy is clearing going to cause them to lose customers. Come to find out these parts did not work and ultimately I returned the items only to find out they will not return items that are opened or installed. This was news to me after I just paid $30 to ship the items back. I am requesting a refund and they are refusing. $300 later I have no resolution for this product. I also want other people to know that the return policy is unheard of in this day and age. WAKE UP REPAIR CLINIC!

I ordered two parts for my oven. While they were in transit, my repairman said our oven was unfixable, so I needed to order a new oven and would no longer need the oven parts I ordered. When they arrived, I called Customer Service to inform them I haven't opened the boxes, the items are unused and will need to be returned. They came in two separate boxes, and to ship Only one item back would be $91 for ground shipping, which was the least expensive between all the shipping companies. That's insane! Repair Clinic refused to send me any type of return label, hey wouldn't even help with the shipping cost. They didn't care whatsoever. DO NOT ORDER ANYTHING FROM THEM!

I fix my own appliances so don't order often, maybe once a year but I have fixed my washer, dryer, microwave and conventional oven with parts and using the great videos. Generally I haven't had any issues - but last fall the igniter for my oven went out and I ordered a replacement from them. If is a fragile item- was extremely well packed but arrived broken. Maybe it had been dropped somewhere along the line. I used their chat feature and sent them pictures of the broken item. They promptly sent out a replacement and didn't want the broken item back. I'm a very satisfied long time customer of RepairClinic!

Returned a part for a microwave ( turntable motor) that was shipped in an unsealed cardboard box. I did not use the part because i determined to purchase a new microwave instead of fixing. So i returned part for credit and now repair clinic claims i had installed the part and will not give me credit. This is absurd and i told them it was never installed. They claim it had wear marks. I tried to contact them by email 3 times and by phone 3 times but they don' answer. Think twice before dealing with them.

I ordered an icemaker kit for my refrigerator. The kit was delivered timely. It was supposed to have two different wiring harnesses in the box, one of which should work. The unit delivered to me had 2 of the same harness in it, and of course it did not have the one I needed. I was strung along for more than 2 months waiting for the correct harness, as they claimed they were waiting for parts from the distributer. Repeated emails to them were ignored. Phone calls and chats were useless. I finally found the same kit in stock at another site and sent my faulty kit back to repairclinic.com. While they refunded my purchase price, they did not pay me for my return postage, even though the problem was their fault.

Oh, the second kit from the other company arrived within 2 days, had the correct parts, and after more than 2 months, I have ice again.

I will never do business with repairclinic.com again.

I ordered an oven part from the site based on their search engine. I entered the oven part number and the model of the control board I needed came up. After receiving and installing the part, not only did it not work, it caused problems the oven didn't have with the old part. After several calls, the technician told me I had the wrong part. They then refused to refund me for the part because it had already been installed. $150 thrown away. Won't ever use this shady company again.

I ordered two items on and received a shipping confirmation for both items on 07-04-20, stating your items have shipped. I checked the items on the shipment confirmation and both items were listed with no exceptions. Since that was within my required timeframe I was content. On 07-10-20 I received one of the items. I chatted with a representative and they said it didn't arrive at their warehouse as expected and I asked how could you send a "shipment" conformation when the part didn't ship? The only reply I got was, "would you like to cancel the order?". I said I would have ordered the part from another supplier if you had been truthful about whether you have the part or not. I will not order from this company again because they can't be trusted.

Kent Jones
Lutz, FL

For the last three days (7/18-7/20) I have not been able to get ahold of customer service. When calling the service number I either get a busy signal or a message that the call won't go through. On the rare occasion that I do get a connection, the automated system just puts me on hold for excessive amount of time (been hanging up after 30 minutes). Live chat is not available... only able to leave a written message but have received no response. Have also sent emails to which I have received no response. There is nothing posted on the website indicating there is any issue with their systems.

I have used this website various times over the past 20 years. I have never had an issue until this past order. Our microwave needed a glass tray and coupling. They shipped the glass tray and when the coupling wasn't included, I thought I must have failed to order it, which we needed in order for the microwave to function, so I ordered it. Then they shipped me TWO, and said the original one had been on backorder, but that was never communicated to me. So now I have a part I don't need and can't use, but they would only let me return it if I paid for the shipping, AND they charged me shipping on the part even though I had a coupon for free shipping. They have lost a loyal customer of over 20 years all because they fail to allow me to return something and pay for the shipping.

Buyer beware! Avoid ordering anything from this company at all cost. I ordered an electrical component for my washing machine but made the mistake of installing it and then finding it didn't work or didn't solve my problem. I attenpted to return the part and sought a refund but RepairClinic refused the return because the part had beeen installed. It's a gamble ordering from this company because of its return policy so its in your best interest to order from somewhere else.

I ordered two parts for my AC and got confirmation email, then it went silence. No way to find out order status except calling them. After putting up on hold for >20 min, I was told the items are in back-ordered. What the hack it doesn't tell me they don't have items ready to ship? A few days later I emailed to cancel the order. No response. Have to call again. The only thing good about this website is that you can speak to someone and they seem to be helpful. If you don't want waste time, stay away from them.