RepairClinic

Entered our model number for our double freezer. The recommended part was ordered. Received the part which unfortunately was the wrong item (unit requires two different fans since it is a double unit) that they recommended. Our unit calls for two fans, not one. With that being said, one fan was sent. It was bigger then what is in our model, no way to install. Basically told that is the correct part as that is what their system states. Tried telling the CSR it is incorrect, but he would not here of it. Told we had to pay return shipping as this was our fault for ordering an item that they recommended for our double freezer unit. Then they tried selling us another item(s) for the unit that was incorrect as well. Went to Amazon and ordered correct items needed.

They are my lifesavers whenever I need a part. High-quality products. Professional online customer service. I had a problem with my order only once, but I was able to easily cancel my order and get a refund. Truly a great experience.
Tip for consumers: Familiarize yourself with shipping and refund policies on their website before ordering.
Products used: Heat pump parts

I placed an order for a furnace flame sensor on Saturday evening. Then called the following day, Sunday, about noon and requested order cancellation. I was told that my request was placed in some kind of lineup and I would receive a message, no matter if my request was successful or not. I did not receive such message, just 24 hours later I received a notification that my order was shipped! My order never appeared on my account page, so the tab Manage your order was useless, so was the tab Track your order. Then, when I called and enquired about return, the representative just hung up on me!

I work as a technician and I find them to be the perfect fit for my work, I've found that sourcing OEM parts has been simplified thanks to them. Their services stand out, and the authenticity of the parts they provide is unquestionable.

When my dishwasher hit a snag, a friend pointed me to their website. I was delighted to discover that they housed the exact parts straight from the manufacturer. This guaranteed that I received top-notch replacements. Their wide-ranging selection of parts made my search for the needed parts a breeze, eliminating any hassle.

I recently placed an order for replacement parts for our washing machine. The ordering and payment procedures were straightforward and convenient. Impressively, I received the parts within a mere four days. The entire process was hassle-free, and the simplicity of the ordering system contributed to a seamless experience.

We experienced issues with our washing machine and had a technician come over to diagnose the problem. He identified that a part was broken and needed a replacement. I promptly ordered the necessary part from RepairClinic.com and, to my delight, the exact component arrived just three days later.

I have used this site multiple times and I've never been disappointed. More than the parts they provide, their technical assistance adds value too. They tell you exactly what's wrong with your appliance before you hastily buy the wrong part. Huge savings! Customer-friendly policies too.

The team is knowledgeable, responsive, and always ready to help. They make the process of identifying and purchasing the right part smooth and hassle-free. Their commitment to customer satisfaction shines through in every interaction.

I've had a great experience with this company. Their website has helpful how-to videos for repairs and a wide selection of parts - it's everything you need in one place. The part arrived on-time and was packaged well.

I ordered a light bulb for my kenmore refrigerator and they specified on their website that those bulbs are compatible with the ref. So I bought them even thought they're so expensive! $15 for 1 bulb!
Then the day I got them, of course I need to test and see if it works but no.
I called them immediately saying I want to return & have my money back. Their SUPER RUDE customer agent named Lou, told me that they won't refund because I installed.
How the heck would I know if it works if I don't install?!
Additionally, she said it's your fault you ordered the wrong part.
Then I asked what's the process of returning, she said it's in the box, I said not sure if it comes with it - let me see.
And she just said goodnight and hang up!

Not only are they scam but they also have bad customer service! NEVER buy from this company!

The site is very user friendly and features a wide variety of appliance parts that cater to all kinds of home appliances. I was impressed with their vast selection of parts, but what stood out for me was the extensive help manual that the company provides. When I needed to repair our microwave, the help manual served as my go-to guide. The manual was simple and easy to understand, providing detailed step-by-step instructions that helped me confidently handle the repair myself.

If I could less than 1 star I would! Horrible experience, long time customer but no more. They are more interested in your money than customer service or fulfillment of your order, avoid this company at all cost! I Ordered a part and paid for the expedited shipping, expecting 3 days MAX, shows up 4 weeks later, after I don't need it anymore. I contacted the company to get an update after 4 days, no response, contacted again after 2 weeks, no response, contacted a 3rd time to cancel my order and then it shows up, after I canceled it. But don't worry they still charged me, and also still charged for the the 2 day shipping! They are thieves in my opinion, if you purchase from them, know that you have been warned!

Whenever I need parts to repair my appliances, this is always my first destination. The website is user-friendly and it's easy to find what I'm looking for. Moreover, they offer fantastic instructional videos.

When I browsed the site in search of replacement parts for washing machine, I found the process straightforward. They seem to stock parts for nearly any appliance or equipment you can think of. I'm also a fan of their same-day shipping option, which expedited the repair of my washer.

Never buy part from them again for heating for dishwasher not right part would not exchange are nothing will tell peoples do not buy from them are any kind parts. Bought May 10 2023 I gave$59.07

My review is unfortunately very similar to others' reviews. I had to order two pulleys for a commercial customer. They had a set price on their website that was agreeable and our customer was quoted. We waited over a month for the pulley. When they finally updated the website that they would be shipping it, I noticed no movement for several days. I reached out to customer service via chat, and received a very rude unprofessional response from their online customer service agent that the part was still on the trailer and hadn't been unloaded, and once it was, it would be shipped. I also noted that they raised the price on their website, and inquired to make sure I was going to be charged what was already agreed and ordered to. I received a very snarky response from the agent. Move forward a few days, and the item still hadn't been sent. Then finally after 4 days more of waiting, it was shipped via Fedex. While checking the Fedex site for the arrival, it scheduled delivery for a Sunday via home delivery. Then I noted that they had a problem with the barcode being mislabeled or unreadable. The package had allegedly made it as far as my local Fedex, but then was sent back due to the barcode issue. I reached out to them, and requested to cancel the order and receive a refund. They gave me lots of run around that it was still going to be delivered. I immediately had to contact my bank to initiate a dispute because they were insisting it would be delivered, well it is set to be delivered back to them. Absolutely the worst customer service I have seen in a long time. Very unprofessional, and I would never place another order with these people again.

I've been buying parts here for some time now. They also have a good library of help videos which I put into good use when I was replacing the filter in our dishwasher.

I called this website - looked online to make sure company was legit- when placing my order, I put in the serial # and there was a model # also on the order. Based on this information, I was told by this company, the oven part was compatible with my oven. However, upon receiving the product, it was indeed not compatible. The oven door would not shut. With shipping costs back and forth, approximately $37.00 was spent - which I'm forced to pay - I tried reaching out to this company, no help there with getting shipping cost refunded for at least shipping wrong item. ( after contacting sears, we were told that indeed our oven was discontinued- so no part available). Do yourself a favor, and do NOT do business with this company- they are not reputable

A few months ago I ordered a dishwasher rack. It was out of stock but they said they would send it to me when it came. Meanwhile I found one elsewhere and called Repair Clinic to cancel the order. I received the dishwasher rack from RC in the mail today. I called to return it and asked RC to cover the return shipping cost as it was their mistake. They refused as they couldn't find my cancellation. They didn't believe me. Bad customer service. Just for a few dollars.