On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
RentProductsOnline has 69 customer reviews and ranks 764th in the Electronics category. Common review topics include refund, 2 months.
Ordered pool march 12.2020. Delivery by April 11. April 28 no pool. Found another 4/29 requested refund. Claimed to send check to deliver by May 11. May 18 no check
Finaly recieved refund June 10.6 weeks to receive no pool and another 6 to get refunds. Dont bother with this seller. 3 months with no pool and my money in their account.
On April 23, I ordered an Acer Aspire 5 Slim Laptop from this rip off company and was billed $356.99 from my checking account. Estimated delivery was quoted for May 7-May 23. It is now June 2, and I have no laptop or communication from them. $356.99 is a lot of money to steal and is considered a felony in Florida. I will be following up with state and federal authorities (thief over internet and interstate) as well as my general counsel to investigate what is going on with this scam operation. DO NOT DO BUSINESS WITH THIS OPERATION.
Found a sewing machine for a grandchild when my name and other info was entered I was not given the opportunity to review the order and the next thing I know I get an e-mail confirming two sewing machines, really how is this fraud of a company still operating? Idon't even want to give them one star!
My order was cancelled, because the company claimed my payment failed. Failed? How could it fails almost 10 weeks after it was taken from my bank? And why should Improve it was taken! The company has detailed records!
Please provide a proof to everyone here showing that payment was deducted from your bank account. If we actually charged your bank account, we will issue you a full refund and send you the item for free.
Best Regards,
RentProductsOnline.com
Tried to order product. The webpage listed paypal option. After getting my name,
Address and phone number it would only allow the purchase with direct access to my bank account. AVOID!
There is NO where on our website Paypal is listed as a payment option. Please read our Payment Policy.
I cancelled my order on 5-7-20 and told them to refund my money. They maybe a great site but with all the negative review I didn't want to take a chance.
I ordered a sleep and play but did not receive the product. When I requested refund they claimed to send it but when I did not receive it they stated they would notify me when they sent out a replacement check. Further attempts to resolve this issue went have been unanswered. I got burned!
Dear Sharon K.,
We could not able to found an order under the name Sharon K. Please contact us directly and provide us with your full name or order number. We would like to resolve the issue immediately.
Best Regards,
RentProductsOnline.com
Well, RPO, what is your response? You know that you have not sent a REFUND after you promised. Not once but twice you wrote that my REFUND will be sent within 2 weeks. Am I not understanding what 2 weeks means?
What 14 days are? What 336 hours are? WHERE IS MY REFUND? WHERE IS MY REFUND?
Just answer that simple question...
So, I purchased an item from Rent Products Online after doing much research on similar products and price-ranges. Went with RPO. I, mistakingly paid via cancelled check back in JULY 2019... and have yet to receive the product or my FULL REFUND that they stated would be in the mail back in November 2019. After my third call to the company, they directed me to the BBB. I understand, now, that this is quite common in the state of Florida. I contacted the Florida State of Consumer Affairs, and they gave me a few (} :) options as to any recourse wit the company. 1) Write a review w/the BBB. 2) File a complaint w/them on their website, and 3) Write to the USPS for "Mail Fraud". We'll see what happens now that I've done all three.
RPO: Shame on you for promising the product and NEVER delivering on your word.
In addition to contacting the BBB I have access to attorneys from Toledo, Ohio to Dade County Florida and THIRTY YEARS of employment with tthe Court System... JUDGES AND MAGISTRATES!
I ordered a product invoice ******* on 3/24/20 and a month later, to this date, I have not received this product. I won a case like this last year for less money and will fight to the end. MAKE IT RIGHT WITH ME, or I WILL SEE YOU SOON!
Dear J T,
If you have any questions or requests regarding your order, please contact us directly. Also please read our Shipping Policy on our website, so you can have a better understanding how our company works.
Best Regards,
RentProductsOnline.com
I ordered a PlayStation 4 pro 2 months ago and they kept pushing it further and further back as well as my refund I really do not recommend them and I already taken a complaint with the BBB and FSCA I'm sure I'm somewhere in the 100th so they should surely be shutdown soon
Dear bite-the d.
Unfortunately we could not able to found any customer with the name bite-the d. If there is any issue with your order, please contact us directly. We will be more than happy to help you resolve the issue immediately.
Best Regards,
RentProductsOnline.com
I paid $122,99 for a Tankless Hot Water Heater that was listed as a new heater. I have yet to receive the item or a refund. I emailed their useless "customer support" three times. This item should have been shipped the next day and been here by now. I live in Ohio. Fraud across state lines is a federal felony. I have reported them to the Florida Attorney General Consumer Fraud Division, IC3.gov (the FBI online fraud unit), and the Palm Beach County Sheriff for prosecution. If you have been scammed by these guys, you need to take the time to file as well. The BBB is worthless. You need to file criminal complaints against them.
I guess these guys like the idea of being $#*! raped in prison.
Dear Mark W,
All orders deliver between 14 and 30 days as we stated it in our Shipping Policy. Please read our Shipping Policy on our website, so you can have a better understanding how our company works. We do not ship products next day nor offer fast delivery. Also all your e-mail requests were answered. Please make sure to check your junk/spam e-mail folders.
Best Regards,
RentProductsOnline.com
Like everyone else, they took my money but didnt ship the product. They promised a refund within 2 weeks but did not give me a refund. The site raised many red flags with me but I stupidly completed the "purchase" anyway. BE SMART. AVOID THESE SCAMMERS. UPDATE: I notified them on April 8 that I hadnt received the refund. They never sent it. This is what they do: LIE!
Dear Keith G.,
Your refund check was mailed out on April 01,2020. If you did not receive your refund check, you can simply contact us directly and we will be more than happy to resolve this issue immediately.
Best Regards,
RentProductsOnline.com
I ordered products in Feb that I never received. After a month I asked for a refund and was told on a weekly basis that it was sent out. They then told me that I didn't get my check because I left out my apt. #. That was a lie! I checked back on all my emails and my apt # was included. Then I realized that I had been SCAMMED and looked at their reviews only to find many of the same experiences. Basically they are STEALING people's hard earned money. I sent them a few reviews and told them that if I didn't receive my refund, I too would be writing a scathing review. Their response, "Those reviews were written by morons like you". I wrote to them that I would contact the FBI Cyber fraud dept. if I didn't get my refund. No response. I'll give them 48 hours and then will start an FBI & IRS investigation. I'm not letting go of this. It's disgusting!
Dear Jesse V.,
Your refund check was mailed out to your billing address. However, we did not have your Apt. # on your billing address because you did not enter it when you placed the order. That`s the reason your refund check did not arrive.
Best Regards,
RentProductsOnline.com
I bought a vacuum cleaner around end of July 2019. After waiting more than a month, I requested refund my money from the business. This is April 2020 and I am still waiting for the refund.
I would give a negative rating if I could. I purchased a printer from them in December 2019. They charged my CC for the purchase immediately. I was then notified that this product had not been received from their supplier and would take 4 weeks to get. I waited. 4 weeks goes by and the same answer, 4 weeks... long story short, it is now the middle of March 2020 and still no printer and no idea when they will be getting them in. This product is STILL on their website for purchase! They DO NOT have this product, but they still have my money!. Do not purchase from this company. I will be filing a complaint with the BBB and the Florida State Attorney General's office!
Dear Richard M,
Please read our Shipping Policy on our website, so you can have a better understanding how our company works.
Best Regards,
RentProductsOnline.com
I only rate them as one star because there's nothing lower. You'd be better off just burning the money rather than sending it to them. They won'f send the product (they'll tell you they are having a hard time getting it from the manufacturer) but you can have a refund. You'll never get the refund. Oh we sent the refund, but we can cancel the check and send another, yeah right.
Dear James B,
We did send your refund. You have a right to have your opinion. However, those are just your opinion, they are not the facts.
Best Regards,
RentProductsOnline.com
I was very skeptical when making my coffee machine purchase at Rent A Product. First of all it was $150 cheap than anywhere else on the internet and second because the company reviews are awful I sent for it anyway since I can always get the money back from my bank if I never receive the product.
What do you know? I received my Breville coffee maker in the mail today. It was 1.5 months after making the purchase. I called the number on the site twice and a nice gentleman both times told me it will be mailed up to 5-7 days after 01/15. I received a tracking info on 01/24 and machine arrived 01/25. Its is brand new and I am very pleased.
Do not order! I nvr recd item. I filed complaint w/BBB& n my bank 4mo later got refund! Scam! Fraud!
Dear Sonya S,
We mailed your refund check on 01/22/2020 via USPS First Class Mail and the tracking number is 9400128206335036718653. We are very sorry to see that you felt like writing a false review about our company.
Best Regards,
RentProductsOnline.com
I came across a link to their site from OfferUp promising a very good deal on a brand new 4moms mamaRoo. The ad led me to another site which was the rentrproductsonline.com asking for a check online as the only option of payment. This is all signs of classic fraud and me working at a bank I should have known better but I was so caught up with the good deal I lost my good sense! After waiting a few weeks for my product, I called to follow up on the status of my delivery which is when I was informed the item would take as long as 30 days to be delivered. The 30 days came and went and my momaRoo never came. My son had already purchased the item and now my grand baby is 2 months old and no mamaRoo and no refund check that I was promised on 11/15 has been received. I then reached out again recently and they are now confirming mailing address and promise to cancel and resend the check but after looking at many reviews online I am seeing that no one has ever received their check for goods not received. This site MUST be shut down immediately! I am surprised there is not a law protecting customers against fraud for checks online! And to think this is happening right here in the USA! This place a scam! Please protect consumers from this fraudulent site!
Dear Erica C,
When you informed us that you did not receive your refund check, we asked you to verify your address, so we can send you another check. However, we never received your address confirmation. Instead, you choose to write a false review about our company.
Best Regards,
RentProductsOnline.com
I was told they would not do business with me anymore because of my review. No refund as of 4/10/2020.
Dear Terri K,
When you informed us that you did not receive your refund check, we told you that it`s not a problem and we will send you another check on 12/18/2019. We do not know why did you choose to write a false review about our company.
Best Regards,
RentProductsOnline.com
Your both orders were cancelled due to non-payment. You are the one how placed two orders and did not make a payment for any of them. We do not do anything wrong or illegal. That`s why we still in business for over 15 years.