RentProductsOnline

Ordered a 4x6 shed on 9/04/20. After doing further research and finding out that this company is a JOKE... I sent them 3 emails to cancel my order. NO REPLY! I sent them a message via on their web page requesting to cancel my order. NO REPLY! I have called my bank and explained the situation which they told me steps to take and those have been taken. I have been courteous the first 2 emails but no more... HOW DIFFICULT IS IT TO CANCEL AN ORDER... THIS PLACE SHOULD BE SHUT DOWN! DO NOT BUY FROM THIS PLACE... IF IT IS TOO GOOD TO BE TRUE AND YOUR GUT TELLS YOU NOT TO FOLLOW THROUGH... DON'T FOLLOW THROUGH! I JUST WANT MY ORDER CANCELED AND PROOF OF CANCELLATION...

This is a terrible company... they will steal your money. I have been waiting for a refund for months and counting, I don't think I will get it!... contacted them a number of times! They took a long time to send the item, we never got it... their excuse was they are waiting for the item... four months later I asked for a refund!... 3 months later no refund! They told me that they can do anything because how long it has been! SCAM! Stay away!

Ordered a pool June 1st for over $300-invoice*******. Cancelled once they told me that they couldn't deliver by July 23rd date that I needed it. Pulled the same thing several other people are saying. Said a refund check was sent. Never received. Told me they'd reissue but then said they needed my Paypal info to reissue that way. Gave them the info. Still no refund. Was told that they will issue refund 12/18/2020. Can't issue refund sooner because of how cancellations from COVID has affected their business. But they're obviously still getting quite a few orders from other reviews I see and still not delivering and STILL NOT ISSUING REFUNDS IN A TIMELY MANNER EVEN THOUGH THEYRE TAKING EVERYONES MONEY! It's COVID for me too and they're stealing large amounts of money.

I was going to purchase a serger, but decided to check reviews first. Everything pointed to ridiculousness, so it seemed to be the best thing to do. Most reviews told of different adventures people had with the company. But one really caught my attention. A customer complaining about the Paypal option that was promised not working. Then, I see the company lying and saying that they don't have PayPal listed anywhere on their site. Lies, lies, lies! I had just seen it before I checked reviews and went back to make sure. They are straight liars and I have proof. The worst part is they didn't even take it down after they lied... smh
So, NO, I'm not purchasing anything from them!

INVOICE # I*******. Ordered On 5-******* one Oculus Quest VR Set. FOR 350.00. I WAS TOLD EVERYTHING FROM THEIR SUPPLIER ISNT DELIVERING DUE TO COVID AND I WOULD HAVE A REFUND VIA PAL BY JUNE 2021, THAT WAS THEIR RESPONSE TO ME IN JULY OF 2019 THATS A YEAR AWAY. FROM THEN NOW ITS ONLY A FEW MONYHS AWAY. I CONTACTED THE BBB, THE FBI FLORIDAS REGIONAL OFFICE, THE ATTORNEY GENERAL, OF FLORIDA, AND THE FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES. EVERY SINGLE AGENCY REACHED OUT TO RPO AND THEN REACHED OUT TO ME SAYING THATS ALL THEY CAN DO FOR NOW. ONCE THAT DATE COMES, NOW I AM HOPING THEY SLOW PLAY ME ON THE REFUND BECAUSE JULY 1ST IF I DONT HAVE A REFUND THE FBI, ATTORNEY GENERAL OF FLORIDA EVEN THE BBB AND CONSUMER AFFAIRS ARE GOING TO TAKE ACTION.

RPO I SUGGEST YOU GET ME MY MONEY WITH INTEREST.

There are 197 BBB complaints against this business! https://www.bbb.org/us/fl/lake-worth/profile/online-shopping/rentproductsonline-*******2288/complaints ***** Ordered a product in December 2019. I was given the run around about shipping delays until March of 2020 when I asked for a refund. Now it is August and although they claim to have sent a refund I have received nothing. BUYER BEWARE WITH THIS COMPANY! I have found NO good comments about them. I should have known it was a scam when they required a direct bank transfer for payment. Why can't they deliver my refund they same way instead of stalling by saying that they will mail it.

Paid $419.99 for a product May 18,2020. After my inquiry, June 19th I was told there was a delay of another 1-3 weeks and I could keep my order in place or cancel for a full refund. I chose the full refund and they said a check was sent and the check never arrived. The stated they sent a second check and it never arrived. Then they said they would pay me via PayPal, so I sent them the info they asked for. Then July 29th they sent me a boilerplate statement saying they would pay me via PayPal October 15th. When I inquired further I received the same boilerplate statement. They are blaming COVID-19 for their problems and they refuse to provide me with contact information for their management. Note: This is an abbreviated version of the multiple communications with them. I believe they never had any intention of sending me the product or refunding my money. I will be filing a complaint with the Better Business Bureau.

On 5/20/20 ordered a Opal ice maker. On June 18 after contacting them I was told order had been delayed and would be shipped in 1 to 3 weeks. On July 19 I checked on order and was still delayed. On July 20 I ask for refund. On July 20 they said refund check would be mailed in 3-5 business days. On 8/13/20 I told them I had not received the check. On 8/13/20 they responded that they would not be able to send check but can issue refund by PayPal. Sent them my email for PayPal and on 8/17/20 they said they would refund by April 28,2021. Looks like out $384.99.

This company made me pay with a bank draft rather than debit to my acct.(apparently your bank can reverse debit charges that are fraudulent but not drafts. Vacuum cleaner for $349.99 that never came. They blamed it on Covid delays, but they are scammers. They tried to lie and say they sent me a check(that never came). I asked them to credit my account(in July), and they said they could credit paypal October 13!(yeah right!). I complained to the Better Business Bureau who says their last known address is invalid. SCAM SCAM SCAM! DO NOT ORDER FROM THEM!

Please STAY AWAY from this business. They will take your money and dance around with it before you get your product out of the blue WAY out of the arrival time (2 months!)

I was invoiced for a purchase
Thank you for your order on RentProductsOnline. Please find the details below:
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Invoice #******* from 05/17/2020
Today I canceled my order. Nearly two months later.

If I had not contacted them, I still wonder if I would have received any information. Every email that I sent, where is my order, was met with you have to wait, we don't know when we will be sending, our supplier has not sent.

Just read reviews before ordering. I ordered a pool April 1st, shipping said Almost end of May. Beginning of June I contact customer service and they explain they would be shipping it 1-3 weeks to that date. Today marks 3 weeks and 1 day so I emailed to cancel and refund (which they never took money thank goodness). Extremely bad business ethics! You're literally 20 minutes from my home why in the world would it take so long? With NO communication to me? HORRIBLE COMPANY! Just read their responses to other reviews lol they're rude and unprofessional! Bye Felicia