Rent-A-Center

I had a rather disappointing experience with Rent A Center in Mt. Sterling, KY, and I feel compelled to share my thoughts about it. I began a rent-to-own process for a gaming computer with them on 03/29/23, and my initial impression was positive. The staff was friendly and accommodating, and I made timely payments for five months, up until 06/02/23.

However, my opinion of Rent A Center took a nosedive when I encountered some difficulties. In an effort to manage my payments, I reached out to the manager at the Mt. Sterling, KY location to discuss the possibility of arranging to pay for two months in the following month. Unfortunately, I was informed that this couldn't be done, which was disappointing but not entirely unexpected.

What truly left a sour taste in my mouth was the way I was treated on September 1,2023. I received a letter from Rent A Center demanding the return of the rental property to their store by 09/02/23, giving me only one day to comply by 5 pm. Given that the location was a four-hour drive away from my residence, I called the store to explore the possibility of them picking up their merchandise.

To my dismay, the representative I spoke to was not only rude but also unwilling to take any responsibility for retrieving their property. They insisted that I should drive four hours to return the merchandise personally, which I found to be highly inconvenient and unreasonable.

In the end, I agreed to return their items, but the interaction left me with no desire to do business with Rent A Center in Mt. Sterling, KY, or any other Rent A Center branch, for that matter. This experience highlighted a lack of customer-centricity, flexibility, and professionalism that I find unacceptable in any business.

My advice to others would be to exercise caution and consider alternative options before engaging with Rent A Center, particularly the Mt. Sterling, KY location. There are undoubtedly more customer-friendly and accommodating rental services available that won't leave you feeling frustrated and undervalued as a customer.

I bought 3 mattresses from rentacenter. I was late on a few payments but did make my payments. Employees would come by my house at all hours until 915pm asking for money or the merchandise back. Sue me for the merchandise legally, don't come to my house. If you have ANY other choice of companies to use, please do. Don't use rent a center. The quality of their merchandise is poor and you will be harassed even 2 days BEFORE my payment was due, I would receive calls and texts all day long. Even when I tried to make payment arrangements, employees would say no. Why bother?

Don't rent from rent a center in Lithonia ga Wesley chapel
Cuz Time your late or have other obligations which may cause you to have to make a split up payment on monthly commitment the mgr and staff be rude to day I made a payment and mgr tried to play me instead of saying I owe 20$ late charge she calls back and say from the 15 til the first that'll but me at 90 and said I was hearing what I wanted to hear
I don't know how dumb she thinks I am I just observed how she took advantage of my intelligence especially when I am sitting here having to had supply my own air conditioning and get school clothes for my kids but back to the part of insulting my intelligence and she wants to see whether or not I can subtract I'm not thinking cleary because of stress from new owner and the fact I was sexual assaulted in public and have been in tears since it happened she wants to play my top and again instead of saying thanks for paying 60$ on a 70$ payment she's trying to say I owe 30$ more dollars but wording it as if I owe 90
Then also when I'm late she will talk over me rude as hell and keep interjecting and keep interjecting trying to get a ride out of me and take me there as if she's recording then when the payment is made she'll call with this nice cockamamie demeanor and say that she's there to help and she'll do so anyway she can buy that's cap cuz if your heart is like that and your work etiquette is on point you'll never talk over me in the first place she more conniving and cynical today than she ever was and I've under gone to much for the mess to add to my stress

I have been with renter center over fifteen years or more, Never ever had of my furniture repossess... Quality furniture affordable prices don't forget about the delivery crew they are one-time and expeditiously. I only do business with the Mount Meigs store in Montgomery, Al

Customer service is top notch ive met great people expetually John who has become a really great friend I 100% recomend this place keep up the great work

I have been purchasing from RAC for years! Today I called to make a payment. The guy that answered, David NEVER can give me an accurate pay off amount. It always varies! I ended paying off a purchase than making just a simple payment! Because they don't seem to be SMART enough to explain anything or can figure out what the exact pay off is! They females there are ALWAYS SUPER RUDE TOO! I AM OUT $450 when I only intended to pay $199!

Centralia Wa is the worst ever. They need to be more customer service friendly and try and keep customers instead of treating them so rudely. Aberdeen Wa location is just as bad. They lost me, I went to Aaron's which I am glad I did, better selection an quality.

Jau is doing my life easier and satisfied disable and in wheelchair it's make easier for meand the staff is so happy to work hep me thanks

FREE BED BUGS WITH EVERY PURCHASE. Hello my name is William and I worked for Rent-A-Center in May and June of 2023. Anyone who has purchased from this location is risking adopting an infestation of BED BUGS! The BEDBUGS and COCKROACHES have taken over the backrooms of this store and have been seen inside the furniture by multiple employees. THIS PROBLEM IS KNOWN! Yet they are still here casually selling their at-risk merchandise to unsuspecting customers. I recently refused to continue working at Rent-A-Center until they exterminated their infestations. I told the manager this on June 18,2023. These BED BUGS have been in the store for MONTHS! These BED BUGS have also INFESTED ANOTHER EMPLOYEES HOUSE and THEY'RE STILL THEIR AFTER WEEKS! Honestly the level of disrespect for the customers, merchandise, and employees here is unmatched. NONE OF THIS WAS TOLD TO ANY POTENTIAL CUSTOMERS! Now it is June 28,2023 and have NO WORD back from the manager on site. Complete and total ghosting after she asked if I would come back to work if the bugs were gone. All my inquiries about the BED BUGS and coming back have been met with complete silence. The SAME WAY SHE'LL TREAT ANY DEAL WITH YOU! Do not buy here. Do not come here. If you bought here and you have bugs call Rent-A-Center and have them send a bug exterminator to your location. For all the good it has done for my fellow employee... Return your items before you catch them. We can all imagine what can happen after months of BED BUGS colonizing a local rental store.

I have purchased quite a few items from rentacenter and I have aid them off. But I have had problems with them. I bought a refrigerator from them that kept breaking down. The most recent thing is a bunk bed for my kids. I have been making payments on this bunk bed for months when the bed doesn't even have all the pieces. I have been trying to get them to come back out to stack the bunk bed for months only to find out that they don't even have the ladder or the screws to the bunk bed. This is the rentacenter in Redlands, CA. But Scott the manager harasses me every week for payment on a bunk bed that does not have all the proper pieces. Then they tell me that they don't even know who delivered the bed. They just keep giving me the run a around everytime I call about them stacking these beds correctly and bringing the pieces. I am very upset with rentacenter and disappointed with them. I do not recommend!

I am currently renting from the central Ave store in st Petersburg. The lady who always answers the phone here is extremely rude and speaks with such unprofessionalism and has a huge attitude problem. From the very first day I called this store and wanted to rent. This store needs to act with care and be a bit professional, you're running a service! Good customer service is what you are supposed to do. Learn that skill

They take your money even if you don't have a bill with them! BE AWARE OF SCAM A CENTER I don't have anything from them but money has been taken out of my account!

My RAC will harass me on the day that payment is due. They will call, text, email and even drive to my house to leave a notice on my door yet again reminding me of my payment due that day...I have never missed a payment and still they harass me all day long. It's completely ridiculous considering it's not even late.

Manager doesn't listen to what you tell him and does whatever he wants. Withdrew money from my account after I clearly had them pick up furniture and advised them to close my account
I will advise everyone I know not to do business with the criminals. I found out other complaints from friends about the same thing. I have filed a police report and am willing to take them to civil court.
GOOD RIDDANCE RENTACENTER

The dryer I was buying was 13 days late I pay every 2 weeks the timer didn't work they never fixed it but they sure came got it I'll never buy from the Lafayette store again ever...I'll buy from arrons

I'm writing this review in reference to the "office manager" Jay at the location on 596 Lenox ave. Jay is very aggressive and unprofessional. First time I encountered his distasteful behavior I had to let him know that this is not the way to speak to a customer. His behavior is unacceptable and disrespectful if you ask me. Second time he called my phone from the very start with an aggressive tone.
As a paying customer whether on time or late there is a level of professionalism that should be upheld as a "manager". It is not ok that I should feel bullied/pressured as a customer.
Jay needs to learn or be better trained in his phone etiquette and how he handles/conducts himself.
I've had two encounters with him via phone and both times was the same aggressive and unprofessional tone. Two encounters is two too many. I have also witnessed being in the store his tone seems to be the same.
This type of behavior makes me extremely uncomfortable. I wish that I never purchased anything else from this location. I have purchased furniture from here before when I initially moved to Harlem NY in which I bought out earlier than my contract. But at the time he wasn't at this location. One things for sure two things for certain when I'm finished with this purchase I WILL NOT buy ANYTHING ELSE from this location.

YOU NEED TO WORK ON YOUR PROFESSIONALISM JAY! To call him a "manager" representing the Rent-A-Center franchise should be revamped. He is NOT manager material!

Only use them if you literally don't have any other option. I myself needed a bedroom set for my daughter and a dining room table so we could eat at the table together and stop eating in the living room. My payments for both are $112 bi-weekly. Iv almost been paying that for a year and still don't see the light at the end of the tunnel. My daughters bedroom night stand has a huge missing piece and at the time I was so desperate and only got a half of payment off of ONE time. Now looking at the whole situation, I would have never settled. Especially because of all my hard earned money going into this and a corner of the table is gone. Doesn't quite do justice. Anyways DONT GO THIS ROUTE IF YOU DONT HAVE TO.

The Baker, La store manager is very rude, arrogant with absolutely NO CUSTOMER SERVICE SKILLS!
Nonetheless Cicero the asst manager was skilled professional and easy to communicate with

I have got a lot of stuff from the rent a center in newton Nc and had a tv to brake was told I was getting a new will got an old one that was broken and they will not replace it now and the manager hund up the phone on me so I will never go back to them again

If I could give zero stars I would, mark my words rent a center, This is not over, how I was treated as a first time customer was absolutely disgusting and I will be going above and beyond to do something about it. Overall the company is great, but the managers in the retail stores not so great and that's going to take the company down in the long run, because nothing is being done.