Rent-A-Center

I have rented from Eastgate Center a couple of times. I've worked with both Troy and Kyle. Most recently I've rented a sofa bed from Troy. He had texted me asking if I needed anything. Funny thing is I did. I've ordered a sofa bed and it's coming Monday. It's Friday so Monday is very fast. I have ordered the one I really want, and it will be in in 4-6 weeks. Troy is very professional and took care of all of it over the phone. I'm very happy with all of my interactions and will not hesitate to use them again,

I previously purchased a large sectional sofa with the intention of paying it off 6 months same as cash, which put me way ahead on my payments. I then determined that I was moving and would not be able to accommodate such a large sofa. When I returned the sofa Rent-A-Center told me I had an $850 credit due to having paid so far ahead, which I was assured I could use toward purchasing a smaller sofa to accommodate my new apartment. When I attempted to have the credit applied to a new sofa, I was told that I could only use a portion (about $300) toward the new purchase. In other words, I'm just out the $850 unless I make multiple purchases of their overpriced merchandise.

Everything they sell is overpriced to begin with. For comparison, below are links to the same sofa off the Ashley website vs the Rent-A-Center Website
Ashley $699.99 (Cash Price)
https://www.ashleyfurniture.com/p/greaves_sofa_chaise/*******.html
Rent-A-Center $1,172.07 (Same as Cash Price)
https://www.rentacenter.com/en/furniture/living-rooms/sofas-and-sectionals/signature-design-by-ashley-greaves-sofa-chaise-stone-*******/p/*******

They completely take advantage of people who cannot otherwise purchase furniture outright. I will NEVER buy from them again and would urge anyone else not to either.

Three payments made on account this store closed my agreement and tried to make a new agreement months later with no payments showing being made. Shame on you!

I bought a couch from them, ended up having to go get the couch myself because they kept coming up with reasons why they couldn't deliver it just to get it home and find there are bed bugs in it! I called the store and the lady said she was gonna see what they could do and have yet to call me back or answer my calls!

The wood holding the mattress doesn't hold very much without warping. Customer service people came 2 days after they said they would and they didn't fix a single thing. They didn't secure the pieces of wood they did change and the frame still came apart. So not worth the money!

Rent-A-Center is one of the worst companies to rent from. I would never rent from this company again. The Orlando store on Orange blossom trail is the worst store I've ever seen. The store manager does not care about his customers and the staff are rude. I purchased a washer and dryer whirlpool and paid it off early and within 30 days the dryer doesn't work anymore. The store manager said to go to the warranty company but I think the store should take care of the problem since I just paid it off early and he switched out dryers right before I paid off my original dryer. So I do have somebody else's merchandise instead of my original that I purchased over a year ago. The store wouldn't even help me. Said they only have one truck and they have no dryers in the store. Yeah right. Don't ever rent for Rent-A-Center again. They're a rip off and they don't care about their customers. They just want your money.

Burleson rentacenter is the best! I just got off the phone with Sam and helped me no problem! I wasn't able to pay it until Wednesday and he understood completely. He was the nicest guy I've ever met. Thank you so much for being so generous with me!

They fkn. Suck. Especially BRIDGEPORT OHIO STORE. TELL YOUR PRESIDENT I SAID SK MY DK, BETTER YET TELL HIS WIFE AND DAUGHTER TOO.

Do not ever support this disgusting compnay. They would put people in jail for not paying thier rent to own products. First of all they are overcharging. Sevcond they have insurance to cover the things that is not receoved. Third if they do get the stuff they sell it again so these people are the lowest of the low. Do not ever get anything from them.

Paul and Amber has great to work with. They treat you as family and go above and beyond to make sure you have what you need and completely happy with the purchase. They have always been willing to help me with any situations I have. This is the only R-A-C I will do business with. They have or can get anything you need. Please go visit them for anything you need

In March of 2023 I got a fridge, washer and dryer, a desk, desk chair and computer. I also got two bed sets, well beds yes sets not so much. The items came and they were not what I had picked out or agreed to, instead of a white princess bed set I got a drab grey kids Jr set, The bed set I picked out was $1100 the one that showed up was $1700, the bed set I picked out was supposed to have a dresser and night stand, and be $1800 instead a huge bed that took up my entire room showed up and it was $3000, I was like where is the rest and they said what rest? That was the first issue. Then the fridge they brought me which was not the one i picked out online either, died in the first week, the second one was ok but smaller yet they priced the same on my paperwork. I returned the bed 3 times until a size I could use showed up. Twin metal bed frames and mattress, still $3000. I didn't sign up for auto pay as I don't like it. They set it up without my permission and then I got hit with overdraft fees for when they pulled the money out of my account the amount was not covered, I called about the beds, the fridge and the billing more than once and all they said was pay more money. $750 for a late payment, $632 for another payment. $180 because they payment was declined. Then the fun started in June I had enough with the store their rude employees and the lack of taking anything I said into consideration. My account was overdrawn by $1700 and then if was closed because 98 further attempts were made to charge me $55, $419,$100, $532 and on and on. All this time they are calling me, my friends and family, multiple times. I returned the items in August as I was out of town from July to Aug. Still, they stopped by my house every day and called me over 100 times. They have been coming by more and more up to 3 times a day and they are parking at the end of my street waiting for me to get in my house form the store and then coming by. That is Stalking!

I JUST TRIED TO RENT A LIFT RECLINER, FOR MY MOTHER, AND WAS DENIED...THIS HAS NEVER HAPPENED TO ME! IF I COULD RATE A ZERO, YOU BEST BELIEVE THAT WOULD BE MY RATING! THEY WILL NEVER GET MY BUSINESS AGAIN...

I just paid my washer off they were very disrespectful wouldn't fix my lid had been loose since day 1 still is refused to let me keep benefits plus no loss tho I'll never do business with them again this store is in riverdale ga mgr vicki she is the worst

You pay for a warranty and you don't get it or it's bogus and you have to go threw 3 or 4 things to get your merchandise replaced, plus you have to wait for them to check it out, I shouldn't be payin 1700 dollars for a ps5 to have to sit and wait a couple days for you to do something abt it you don't have manny customers as it is and you still don't do your job right, Stephanie was the best help yall had and now it's just in the drain if I could give negative stars I would

Guess what picture I ordered online and which one I received. Human bodily waste stains on every cushion both sides. Compton store employee (Manager) told me I should have called to check. It's my fault I got a street corner sofa from RAC. Is not the purpose for online buying is to avoid the call or human interaction?! Wtf

The lady in the store is super rude and so mean I was asking questions and she kicked me out of the store is in Biscayne her name is lovely

I have been along time renter now with RAC on Clarksville st in Paris Tx.The last couple of months have been difficult for me, especially with all of sudden being unemployed.Needless to say Vanessa's crew, Jazz and Brandon reminded of an option i had by purchasing the extra benefits option for $3.99.It has and they have helped me tremendously.I won't go into exact details but I've got some breathing room now and i got to keep my items.One last thing,i ended up with 2 flat tires on my Nakto, limped it over to RAC where Brandon met me,looked at the situation, put in a work order to fix my ride and promptly let me go home on another.Those young men and women at our RAC are freaking 5 star. Thanks

RAC on Patrick St. Charleston, WV. Veronica, Jackie, Nathan, Ernie and Justin so helpful and caring. ANGIE