Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
RentaCarDubaiMonthly Reviews Summary
RentaCarDubaiMonthly has 66 customer reviews and ranks 220th in the Car Rental category. Common review topics include customer service, security deposit, credit card.
This is the worst car rental company in the world. They use extremely shady business practices to swindle money out of you in every way imaginable. They will offer you the cheapest car and then charge the double of it in admin fees. They will make you pay a deposit and then charge admin fees on every single transaction. When you go to their office they will lie to you on your face and then deny every having done so. Avoid them. Avoid them. Avoid them at all costs.
They have new 2018 model cars at lowest rate in Dubai. Their friendly customer service attitude made my experience wonderful.
Liars, trying to overcharge for nothing. So many hidden charges. And such a horrible customer service. Nobody cares there about you as a customer. Never rent a car from them, avoid.
These guys are just making a fool out of people and minting money. Useless customer service it feels like no body cares for their jobs. From sales to customer service all need a proper customer service training. I would request people not to rent a car with them. They will jus loot you. All possible reasons given to deduct money from the deposit. Abusive staff.
Extremely good level of service to corporate clients and personal. Trained and professional staff. No hidden charges. Truly good reviews online. Highly recommended!
6
I have had a great experience with BAB Rent A Car. Hassle free service and delivery at my doorstep. Easy renewal option. I had received my car delivered in 30 minutes for just AED 30. Brand New Car was offered. I would rate it as the most reliable car lease service in Dubai
Highly recommended... Cheapest Car lease in Dubai
Great Experience :): ) :)
It's a low budget rent a car in dubai which comes with the free basic options and additional services are charged
To maintain the high level of heigen level it is ensured that you get a professionally cleaned car and when you return it's done the same way
The cars are ranged from Aed 39 for a Picanto to Aed390 for BMW 7 series
Should in case you find any issues you can call directly to the owner *******514
THIS IS A GROUP OF SCAMMERS, CLEARLY. HOW TO FIX THE PROBLEM, AND DONT LOOSE YOUR TIME AND MONEY.
1. You need to call to rights costumers and open a case by telephone in (Dubai Economic department) This is the telephone *******555
-And this is the link: http://www.dubaided.ae/English/ContactUs/Pages/complaints.aspx
2. You will explain all that they did (bab al madina rent a car). After explain them, They will sent to you a link in your telephone and your case number reference.
3. You have to attach the documents that you have, contract, and everything and you send to that link (better if you scan the documents)
4. They will fix in less than 4 days and you get your money back.
Trust me Dubai Economic Department works very well, and fix the problem very quick, this company is a organized group of scammers, thief, rude, disrespectful and shameless liars.
Good luck my friends!
King Regards,
1 star is too much for them they are liars and cheaters and fraud, they dont want to give u ur deposit for no clear reason, where is police and dubai municipality of these
We have booked rent a car through Burj Al Madeena car rental, one week prior to our departure, We reached Dubai one day Morning and they have delivered the car by evening only. Upon giving the car back, they cut Dhs. 200 for not washing the car, which was mentioned in the paper, but not informed to us verbaly. There was not a single issue for the car from our side, but we had to reach the airport fast, The man who came for inspecting the car charged Dhs 500 more from us, he said otherwise it will take a long procedure to release us. For the Salik toll we crossed twice they cut from our credit card double the amount ( RS. 200) We have been to dubai in October, till now we are chasing them for returning the advance deposited, but we did not get. Car rental through them was like a very bitter experience for us, the full Dubai trip was spoiled by this rent a car agency. Please don't book a car through them.
This place is a jock don't know how they are still in business. Rude, unorganized and unprofessional staff. They will do anything to keep your money stay away and don't be fooled by their offers, you will be paying more money at the end they will find a way to keep your deposit. If I could give a -5 on the overall rating I would.
The worst of the worst customer service I have ever experienced in my life. I had called to inquire about car rental prices and the customer service lady was so rude that in the middle of our conversation she cut me off. The online chat on their website was nothing less of the rudeness and lateness.
Upon reading highly negative reviews online it had further convinced me that this is the worst car rental company in Dubai!
And to see how many people were scammed for their security deposits and unscrupulous extra fees for ridiculous reasons, the Dubai economic department should ban them from ever operating!
No wonder they cannot do any business the lady at the desk should be immediately fired! Or at the least the company should close down! Highly dissatisfied, disappointed and distasteful! Zero rating!
Be wary fellow renters!
1. Deposite was submitted cash and they didn't have money to give it back.
2. daily shouldn't exceed 100km/day otherwise will be charged
3. Mandatory to have a washing bill in the lastest 24h between returning the car. Never heard about this in my life
4. They have so many cars with problems. I had to check 3cars at the same model to find one that is working
They were charging on credit card without prior consent or explanation and when calling they are rude and hung up the phone. After a big accident the airbag of the car didn't open, be careful with their cars if you decide to go ahead. Initial price is low but they make up for this for sure.
1st each agent can tell you different prices
2nd 1st thing will do when they deliver the car they will take your visa then they give you the paper to surprise with all the $#*! rules
Only 100 KM and each extra KM. 75 AED
THEY GIVE YOU DIRTY CAR then they ask you to clean or you will pay 700 AED
Deposit will never back
3rd very bad customer services hanging up the phone while you are talking
They didn't answer back
If you keep calling they will keep closing zero customer services, zero services
THE CUSTOMER SERVICE SANA IS VERY UNRELIABLE AND UNHELPFUL, SHE PUT ME ON HOLD FOR MORE THAN 3 MINS WITHOUT EVEN TELLING ME AND I NEED TO CALL BACK AGAIN. THE ACCTS PERSONNEL NEVER ANSWERED ANY CALL AND THE RECEPTION DONT KNOW ANYTHING ABOUT THE PHONE ETHICS. I CAME TO THEIR OFFICE AND BEEN TOLD THAT SYSTEM IS DOWN HENCE I COULDNT GET THE DEPOSIT REFUND, WAS INFORMED THAT WILL SEND IT THRU ACCT BUT IT HAS BEEN 5 DAYS AND STILL THEY DONT KNOW WHEN IT WAS SENT AND WHEN I WILL RECEIVE IT. WASTING TIME TO TALK TO THOSE PEOPLE I SUGGEST TO GET EFFICIENT STAFF
I rented a car from this company on 14/06/2018 at 11pm and returned the car on 18/06/2018 at 6pm. It has now been more than 2 months since I returned the car and still have not received the AED 1,000 deposit that I had paid originally when I rented the car. They either don't pick up the phone, keep you on hold or simply hang up on your face. If you're lucky enough to actually speak with someone, they will be extremely rude and talk to you as if you're the one that owes them money.
The strategy they basically employ is to have an extremely detailed contract written completely in fine print and the smallest of fonts so that no one would bother to read it. The natural thing to do would be to ask their representatives verbally about any important information that needs to be considered and they keep this information from you on purpose, which is essentially lying to your face, with something completely different mentioned in the actual contract.
They've got absolutely ridiculous clauses mentioned in their contract purely meant as a way to extort additional money from their customers unfairly and unethically. No other rent a car company in the world would have a more ridiculous set of clauses mentioned in a contract.
This company seems to be an expert at scamming their customers and having looked at reviews online, it is clear that they've cheated countless customers in the exact same way.
Please refer to these links for the reviews:
https://www.yello.ae//308/bab-al-madina-car-rental/reviews
https://www.sitejabber.com/reviews/rentacardubaimonthly.com
A lot of hidden charges that they will deduct form the deposit upon returning it, Including a 200 AEd charge for washing the car even if you rent it for one day!
That clause is there on the contract written in the tiniest font and upon delivery they never ask if you washed the car, they just go ahead and charge even if hte car is super clean
They only accept to return the deposit amount after 21 days and thus if you are leaving the country before that they will send by wester union with another 100Aed in admin fees for returning the deposit
They will give you the car at a competitive rate so that you lease it and in case of extension they would charge double the initial price as a smart way to rip off clients
They refuse to pick up the car even for a fee and thus you will have to return it and take a taxi from their office location
I leased a car from them for two days and extended for another two days and I have to say it had been the worst and most expensive car rental experience
They operate commercially under the name of Burj el madeena obviously to manipulate on-line reviews
I would give ZERO rating to this car rental company honestly. Very unprofessional and unreliable stuff. I have clearly asked for 4days rent, and they filed in the system 3 days only (which of course I had to find out myself!). Delivery man took from me deposit, advanced payment, and asked for cash payment for delivering the car while Delivery Charges where already applied on the bill with letters + D. C. :) Very smart trick!
After all I wanted to extend for 1 more day, and they asked me to come to their office PERSONALLY to give them advanced payment again. I mean, since they took deposit already, isnt a proof that for sure I will pay additional money once I will give the car back? And there is no online payment system as well. Ridiculous. Also, they put 100km day limit. If they wont give my deposit back, I will definitely go to police station! I assured their employees I will complain on every social media about them.
The worst company ever! I have rented a car from them worst mistake of my life! When i wanted to return the car after washing it of course they found a small sctarch on the car and they told me i needed a police report so i went to the police station and got the paper and then they refused to take the car cause it was a temporary report even though the police man said just give them the report and they will know what to do with it. Since this incedent happened on a Wednesday i had to keep the car till Saturday so i paid for 3 days extra and they wanted to charge me more than what they charged me before per day. And even though they said its a scratch i went to te petrol station and they wipped it with a towel turns out it wasnt a scratch it was dirty it wasnt washed properly. When i finally took the car back on Saturday i told them there is no scratch so just take it the guy came and refused to take the car again because there was a tiny other scratch similar to the first one which only needed to get cleaned and polish they considered it damage in the car, so i was fed up and called the police and then they came and made the company take the car back! And they made me pay 2000 dirhams for a scratch that doesnt exist!
