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Remotes Remotes Reviews Summary
Remotes Remotes has 72 customer reviews and ranks 3189th in the Home Services & Improvement category. Common review topics include customer service.
Actually received the key I ordered but it didn't work despite triple checking that I ordered the right one. Returned it for an exchange or refund (at my expense for shipping) and they ghosted me. Don't waste your money.
Do not order from this "organization". I ordered two key fobs, paid for the three day delivery, and inquired about it after a week. They said that DHL "misplaced" my order. I canceled my order and requested a refund. They said 1 to 3 business days for my refund, twice. It has been over a month and have not received a refund or a product. Emailed them again asking about my refund. I'm sure the response will be the typical 1 to 3 phantom business days. Don't throw away your money with this company.
I typed in the year make and model of my vehicle on google, clicked the link in the ad Banner, saw the product online that matched my vehicle, added to cart and paid. They sent me something entirely different, told me it was my fault for ordering wrong, and told me I could return the devices and attempt to reorder, at my own expense of course. All of this occurring on an online chat, as they wouldn't answer the phone. I explained my course of action, to no avail.
I contacted my credit card company. They said there were several fraud companies like that, and that they would refund me my money, and eat the expense. I inform my credit card company that I didn't care about the money, but that someone should attempt to stop them. To which they replied, "it isn't worth it". I finally registered as a customer, so that I might review their 5 star company. (bear in mind, I never review a company). Don't waste your time there was no link on their website to review their company.
To all who have reviewed before me, and those who follow; please notify the Better Business Bureau, someone has to stop this!
Company is a complete scam, IMHO. Advertise product as compatible with your year/make/model car, and what they send you isnt even close. After jerking you around for a while, they say ship it back at YOUR expense and we will issue a refund, even though the mistake/mis-representation is all theirs! Not sending anything back at my expense as I am certain I would never see any refund. AVOID THIS COMPANY LIKE THE PLAGUE!
Remote was not delivered although tracking number says it was. Company will do NOTHING to help find it - even though they decided to use usps not me. Ridiculous customer service. Highly recommend looking elsewhere for your replacement remotes.
My package was "disposed of" by USPS since they had a wrong shipping address (my fault), but no attempt was made to get my true address. And this remotes remotes company apparently does not pay for usps to return packages to them.
Wanted a 2nd garage remote. Saw that they offered 2 for 19.99 so I purchased. Ordered 5/28 and they showed up 6/11. So much for 5-6 business days. Their excuse was it was DHL's fault. So I go to program them and neither one works. Red light comes on for each one when button is pressed so I know the batteries are working. Give them a call, wait for 15 min on hold and at 18:00 recording switched to inform me to call back because they are now closed. Go to H. D. and purchase one of their generic remotes and bam, it programs on the first try! What a waste of time and $$. Stay away from this place!
This is a scam company! Don't use them! I bought two (2) remotes that were, according to the Locksmith, total duds!
I was shopping for a key and keyless remote for my Suzuki. On the site, you put in your year, make, and model and the site brings up remotes and keys that are supposed to match. Only, they may not match. When I wrote to them about it, they replied that i purchased the wrong key, implying it was my fault. If I were an expert on keys, I might have been able to tell from a picture. However, if I were an expert I would not shop through a website like this one. Buyer beware! They also did not provide instructions for programming the remote. When I searched their site I got the response "no instructions." I then had to spend time emailing my request. They did provide instructions which eventually worked. Customer service is very poor and if you end up with the wrong product, don't expect any satisfaction.
Slow shipping, slow customer support, sent wrong keys TWICE, said key mapping system needs to be fixed, google shows address as residential, I guess computer room is out back.
DO NOT DO BUSINESS, waste of your money, they ship wrong key twice and want me to send back on my dime... bad business.
I made the mistake of buying 4 remotes, two each for two different cars. One pair were remote keys and the other pair remote fobs. NEITHER set would program using the instructions given. For both sets I had to hire a locksmith to get the remotes to work.
I order a remote chipped key with fob on key for my vehicle following there instructions on how to select the right key. When I received it, I didn't look at it right away. By the time I did I realized that it was not the same as the key that fits the vehicle. After a while I contacted the company and we went back and forth for a few days. In the end they said that it was the wrong key (yes I KNOW). They said that they could not exchange because it was beyond the warranty time limit. Maybe 2 months? I feel that they sent me the wrong key but they wont exchange it. BE AWARE, if there is a problem send it back! Right away.
